Never received purchased eSIM
I reached out for help, but no one responded.
Will have to dispute charges with my credit card company.
Response from developer
Hi, What you described is technically impossible. Every completed purchase on Roafly is instantly tied to your account. Much like any major online system, your eSIM is ready to access and activate in your account dashboard the second payment goes through—it is impossible not to see it there. Email delivery is just an additional confirmation. Our support team processes every inquiry without exception. If you actually completed a purchase, please send your account details or order number to support@roafly.com so we can check it right away. Thousands of travelers use Roafly seamlessly every day, and we stand fully behind our service.
Terrible
Early in the morning.
The e-sim did not work the whole time I was abroad.
Great eSIM app
Confused
I wanted to change to Thai Baht but could not find this option either.
Your video on how to install the e-sim is so fast it’s over before I get my glasses on. Not useful at all.
My iphone has Mobile Data roaming, I guess its the same as cellular but it’s another point of confusion.
Doesn’t work
Response from developer
Hello, We are surprised to receive this review, as the iPhone 13 is fully eSIM compatible and is one of the most widely used devices on our platform. If you are unable to install an eSIM on your iPhone 13, it is likely due to one of the following reasons, which we clearly state in our pre-purchase warnings: Carrier Lock: Your device may be locked to a specific mobile provider. Regional Restrictions: Some iPhone models manufactured for specific markets (such as mainland China or Hong Kong) do not support eSIM functionality. We encourage you to check if your device has any 'SIM restrictions' in your settings. We would have been happy to assist you through our 24/7 support channels before you left a 1-star rating based on a device-specific limitation. Please contact us at support@roafly.com so we can help resolve this or investigate the issue further. Best regards, The Roafly Team
