Roafly User Reviews

Customer Experience

Positive experience64.0% of reviews
Neutral0.0% of reviews
Negative experience36.0% of reviews

~ Based on 50 written reviews from the US App Store.

Is Roafly Safe?

Not enough ratings yet to assess Roafly.

Is Roafly Legit?

Roafly: eSIM Data for Travel appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Roafly is 68/100.

Based on 68 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Never received purchased eSIM

I bought an eSIM, and my credit card was charged. But i never received the eSIM.

I reached out for help, but no one responded.

Will have to dispute charges with my credit card company.

Response from developer

Hi, What you described is technically impossible. Every completed purchase on Roafly is instantly tied to your account. Much like any major online system, your eSIM is ready to access and activate in your account dashboard the second payment goes through—it is impossible not to see it there. Email delivery is just an additional confirmation. Our support team processes every inquiry without exception. If you actually completed a purchase, please send your account details or order number to support@roafly.com so we can check it right away. Thousands of travelers use Roafly seamlessly every day, and we stand fully behind our service.

Terrible

I’ve spent a whole week in Fiji , and I fly home
Early in the morning.
The e-sim did not work the whole time I was abroad.

Great eSIM app

Works as designed and very easy to use. I tried a lot of apps for esims and I find this to be the best. I highly recommend this for eSims for traveling.

Confused

I wanted to know if I can by the e-sim before I travel and have it activate when I get to Malaysia but was unable to find this info

I wanted to change to Thai Baht but could not find this option either.
Your video on how to install the e-sim is so fast it’s over before I get my glasses on. Not useful at all.
My iphone has Mobile Data roaming, I guess its the same as cellular but it’s another point of confusion.
Show more

Doesn’t work

iPhone 13 not compatible

Response from developer

Hello, We are surprised to receive this review, as the iPhone 13 is fully eSIM compatible and is one of the most widely used devices on our platform. If you are unable to install an eSIM on your iPhone 13, it is likely due to one of the following reasons, which we clearly state in our pre-purchase warnings: Carrier Lock: Your device may be locked to a specific mobile provider. Regional Restrictions: Some iPhone models manufactured for specific markets (such as mainland China or Hong Kong) do not support eSIM functionality. We encourage you to check if your device has any 'SIM restrictions' in your settings. We would have been happy to assist you through our 24/7 support channels before you left a 1-star rating based on a device-specific limitation. Please contact us at support@roafly.com so we can help resolve this or investigate the issue further. Best regards, The Roafly Team

Room for improvement

Internet issues more often than not. From one minute to another services were off. Some websites worked one day and then didn’t work the next day. It’s was frustrating. Only 4G provided internet service, not 3G (not even slow service). Had to turn off the phone or switch to airplane mode to reset and then I got internet services most of the time, but not always. Can’t recommend it. Won’t use Roafly again.
Show more

Pas de signal hors des villes au Costa Rica

Service médiocre, nous a donné beaucoup de problème et de stress sur les routes.

Terrible coverage and ZERO customer service

Don’t even try. I got a Roafly eSIM for Costa Rica and my friend got one from Nomad app. They get coverage EVERYWHERE and I am getting barely anything. Emailed customer service asking for pro-rated refund, no answer. Terrible service. AVOID at all costs.

Ridiculous to set up

Really poor info , no QR code to set up

Satisfaction

Très satisfaite de mon expérience en République Dominicaine, je recommande

Great

eSim worked well in Switzerland

Works great while traveling

easy to use and way cheaper than buying data in person. I had a small issue at first and their support fixed it fast by giving me a new eSIM. After that it worked great. Data was fast and reliable. Definitely recommend Roafly if you’re traveling and don’t want to deal with roaming or expensive shops
Show more

Encore 1 escroquerie

J’ai commandé 1 e sim qui n’a jamais fonctionné !
Je ne recommande pas ces gens.
De plus, pratiquement tout mes messages sont resté sans réponse.
C’est 1 grosse arnaque et arrêtons de faire travailler ces voyous😡
A vomir

Great service

Super quick help via WhatsApp

Muhteşem

Müşteri hizmetlerinin sabrı takdir edilecek derecede harika internet leri muhteşem herkese tavsiye ederim uçak iner inmez aktiv oldu ve bitiremedim beş numara 10 yıldız🌺🌺🌺

Terrible product

The eSIM never worked and also they never made the refund that I requested it. Dont buy this product.

Helped with issue

Very pleased

Customer support help

Amazing assistance!! Well done
The right person to help with patience and open heart

Roafly çok güzel bir uygulama

İspanya için almıştım,barcelonaya iner inmez devreye girdi

Perfect

Everything is ok