cannot register
It’s been months now and i still cannot register an account on the app. Customer support is mia. Folks at the store say this is very common.
I definitely shop much less at Rbros because I can’t take advantage of the coupons.
I definitely shop much less at Rbros because I can’t take advantage of the coupons.
2025: downhill all year
Title says it all: in 2025 the stores and app have gotten worse.
Bad: can’t delete only the checked items from List. Instead, the two options are 1) manually delete individual items from List;
2) delete all items from List whether they are checked or not. That’s not helpful when a single item on my grocery list isn’t in stock. How is this difficult? The prior app had this feature.
Bad: can’t delete an item from Favorites if the item is no longer in stock. As a result, can’t remove egg nog from my Favorites until it is restocked in December 2026. Prior app had this feature.
Bad: can’t add an item to my List if the item isn’t in stock at the store I’ve selected. Why prevent customers from planning ahead? Prior app had this feature.
Dumb: sorting List by aisle stupidly puts aisles 10,11,12 between aisles 1 and 2. Prior app didn’t have this bug.
Bad: can’t delete only the checked items from List. Instead, the two options are 1) manually delete individual items from List;
2) delete all items from List whether they are checked or not. That’s not helpful when a single item on my grocery list isn’t in stock. How is this difficult? The prior app had this feature.
Bad: can’t delete an item from Favorites if the item is no longer in stock. As a result, can’t remove egg nog from my Favorites until it is restocked in December 2026. Prior app had this feature.
Bad: can’t add an item to my List if the item isn’t in stock at the store I’ve selected. Why prevent customers from planning ahead? Prior app had this feature.
Dumb: sorting List by aisle stupidly puts aisles 10,11,12 between aisles 1 and 2. Prior app didn’t have this bug.
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App gives error message
I’ve been getting an error message since this supermarket created the app several months ago. I sent the error message to Roche Bros and was told their web expert would look into it. So far, its been three months and the same error message comes up whenever I try to open the app. Pay attention Roche Brothers —-. There is a problem with your App
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2025: downhill all year
Title says it all: in 2025 the stores and app have gotten worse.
New app doesn’t allow me to delete only checked items from my grocery list. Instead, the two options are 1) manually delete individual items from my grocery list or 2) deleting all items from my grocery list whether they are checked or not. That’s not helpful when a single item on my grocery list isn’t in stock. How is this difficult? The prior app has this feature.
Strangely, as of September 2025, AT&T cellular no longer works within the West Roxbury store. Roche Bros IT suggests using the unsecured public wifi in the West Roxbury store (no thank you).
New app doesn’t allow me to delete only checked items from my grocery list. Instead, the two options are 1) manually delete individual items from my grocery list or 2) deleting all items from my grocery list whether they are checked or not. That’s not helpful when a single item on my grocery list isn’t in stock. How is this difficult? The prior app has this feature.
Strangely, as of September 2025, AT&T cellular no longer works within the West Roxbury store. Roche Bros IT suggests using the unsecured public wifi in the West Roxbury store (no thank you).
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New app not great
Now my Bon Ami cleaner is no longer appearing (the only reason we shop at Roche).
Easiest app to order groceries
No problems and good customer service
Please Bring Back the “Sort by Aisle” Feature!
UPDATE: changed review to 5 stars after they brought back the “Sort by Aisle” feature in the in-store shopping list.
Would be a five star if the “Sort by Aisle” feature returned. Nothing better than sorting my in-store list by aisle and getting my shopping done without backtracking or asking for help locating something. Can’t understand why it was removed. Without it, the app isn’t much better than a paper list.
Would be a five star if the “Sort by Aisle” feature returned. Nothing better than sorting my in-store list by aisle and getting my shopping done without backtracking or asking for help locating something. Can’t understand why it was removed. Without it, the app isn’t much better than a paper list.
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Please fix date bug
Repeatedly, there is an inconsistency between the date I select for delivery and the date that is displayed in the confirmation process. For example, I just placed an order for this Wednesday, but once I placed the order the confirmation message said Tuesday. It is consistently off by 1 day.
A little frustrating
App has worked well, but I have had issues with substitutions... shopper usually checks with me.. which I appreciate.
I love Roche Brothers
I have shopped at Roche Brothers since 1960 when they were a corner store in Needham. Buddy and Pat were always so helpful. I continue now that I have order delivered and the service is still the best.
Exceptional customer service!
Sudbury Farm is a lifeline for us with exceptional curbside pickup. Excellent customer service from your wonderful staff as they bring out our groceries. For decades you have provided superior quality food and have continued to do so during this stressful pandemic. Keep up the good work and please stay safe. A+ all the way.
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Easy to use
Roche Brothers App is user friendly. Product availability has been good.
Fabulous
Always been happy with Roche Brothers
Their employees are fantastic. Service is impeccable
Their employees are fantastic. Service is impeccable
Life Savers
The pick-up grocery program at Roche Brother’s is outstanding. The app works great, the phone assistance from the staff is great. Everyone one I have talked with on the phone has been pleasant and very helpful. The produce I have gotten has been excellent. The people who bring the bags to the car are efficient and polite. I am in a high risk category and Roche Brother’s service has made it possible for me to not have to shop in person. I cannot thank them enough for their excellent service. Thank you 👍❤️
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Rich brother
I have shopped at Roach brothers for many years. I have never been disappointed. Vegetables and fruit always fresh and lots to choose from. Their meat selection is the best around.
Doesn’t seem to work properly on iPhone
Great app, but won’t process modifying order on an iPhone 10?
Great with 1 suggestion
All aspects of shopping online with this app are great and the service from Roche staff was excellent. The one suggestion I have is that the app allow you to select a “next available time” option for delivery. As it stands now, the app only looks at the current and next day for openings, which are always full. If we’re home full time and are willing to accept an order any time several days out, let us get in a queue.
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Excellent
During these tough times it was my first time using home delivery. As a manager at another business I have been quarantined to take care of my disabled children and elderly parents. I cannot say enough about the lady who picked my order Margaret L. She even called my house to ask about item replacement. I know far too well that we see more complaints than compliments. I am truly grateful for the staff at Easton Items are available and service was great. The delivery driver did a great job also following safety protocol wearing mask and staying far enough away. Thanks to all.
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Nice app
Very easy to use. Could not locate my preferred store.
Roche Bros. Home Delivery
Two summers ago I had a hip replacement and began using Roche Bros. home delivery. The service has been terrific,
friendly and helpful. The produce is always
fresh. Some friends get a weekly manicure.
This service is my weekly treat.
friendly and helpful. The produce is always
fresh. Some friends get a weekly manicure.
This service is my weekly treat.
