Rocket Pack TescoMobile app
What happened? This used to be so much better for me but now I can’t even get my rocket bundle back. Someone seems to have hijacked my bundle app and is now saying my phone number isn’t even registered!!! I’ve been registered for at least FOUR YEARS so what in the heck is that all about?? I’m due to top up THIS week and I can’t even do that now!! Furious is an understatement. I would like to have my Rocket Pack Bundle back! 😠
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Not a pay as you go customer
App’s completely broken keeps saying I’m not a pay as you go customer so can’t do anything, I am…
What a load of garbage!
This app is just awful. Asks for a code every time you log in and you have to mess about with text messages. If you’re lucky enough to actually get in, the UI looks like it has been designed by a 3 year old. The functionality isn‘t much better. You find credit deducted with no explanation where it has gone. Have to mess about on the website setting up payment card. You guys need a total rethink on this utter garbage app.
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Buggy
App used to work flawlessly but now it’s been asking to register my number each time and now it’s denying that my number is a pay as you go number.
Getting worse
Please sort this out as soon as possible , I don’t know any other app you need to sign in every single time , I get the scams etc BUT I’m trying to sign in with my number I’ve had for 2 years and it’s saying I’m not pay as you go , so now can’t top up with the app
Failed to renew my rocket pack and locked out of the app again.
I complained months ago and the same thing keeps happening. Last month Tesco failed to auto renew my subscription although I had enough money in my account. I then lost my credit and had to renew through the phone number by paying again. This month I am now locked out of the app again and the code sent to access does not work and an error message keeps appearing! I have tried the fixes suggested before, it works for a while and then goes awol again. I am thinking of changing to another company!
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App rubbish
The app hardly works anymore. Constantly asking to input mobile no for code to get in. Not good when you need to top up. Then says glitch!!
Glitchy/ unnecessary log in requirements
Almost every time I try to use the app, it requires me to enter my mobile number, to request an access code When I do that, wait the frustrating delay for the code to be generated, then enter the code I have received, the app shows error message: “sorry there’s a technical hitch” = unnecessary frequency of verification AND consistent glitches
Do better
Do better
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Doesn’t work right from the start
The number pad that you need to input your number covers up the submit button so this app is rendered completely and utterly useless
Login
Have to login again almost every time I want to open the app but it always comes up with an error message and I have to wait a week to be able to top up!
Me
Today
Help
I have tried around ten times to cancel one of my phones but keep going around in circles answering thesame questions password,email,phone number. What a whitless piece of rubbish.
Just poor and so basic
It’s hard to believe this app comes from a £billion business. Spend some money on it please, it’s unreliable, glitchy and just not a pleasant user experience. Will change suppliers soon if no improvement as Tesco aren’t even the best value provider these days.
Useless app
The company is trying to force customers to change to a monthly contract - that is only conclusion I can draw from the bugs that persist in this app for months.
Too many glitches
Each time I try to check my balance on the app I’m told to enter a reactivation code. Once texted I follow instructions only to be told it failed. This is beyond frustrating.
Useless app by useless company
How long does it take to fix a basic issue like logging in. You make billions annually but can’t spend more than a few pounds on app developers from an obviously tinpot tech company. You come up with these new log in rules but don’t let the user actually log in because your app is so appalling that you can’t even get rid of the number screen to push a button. The fact it’s been months since this fault and still not corrected shows your total disdain for your customers. If ALDI did a phone network I would switch in a heartbeat.
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Still impossible to use
Asks for mobile number, the number pad then hides the submit button.
Can't use the app
I'm pretty new to Pay as You Go with Tesco and I've not had very good experiences so far. This app is no different. I try to sign in with it and it asks for my mobile number. Sounds straightforward but when I add my number there is no way to see anything else on the screen. I'm sure there must be something to press to continue but I can't see it so after I've entered my number nothing else happens. I tried uninstalling it but it made no difference. In the end I had to go to their website and top up my credit there. It's something that should be so simple and yet it just isn't
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Useless
Used to work perfectly fine until a recent security update. Signs you out after a short while, then requires an authorisation code. This doesn’t always work the first time and displays “there’s been a technical error”, so you have to repeat the process. What was once a good app, quick and easy to use, is now a great big “faff”. Defeats the point…would be quicker to message “BALANCE” to 2112. 🙁
23/07/25 - STOP updating the app. Just as a problem gets sorted, the new update brings a new problem. Employ someone who knows what they are doing!!! App is next to useless. 😡
07/08/25 - Unable to sign back in. Keypad with numbers pops up, then does not pop back down, so you can’t enter your telephone number, therefore you can’t get your code. But I guess this isn’t Tesco’s fault either. How about when you reply to people, you don’t copy and paste your scripted response! 🤷♂️
23/07/25 - STOP updating the app. Just as a problem gets sorted, the new update brings a new problem. Employ someone who knows what they are doing!!! App is next to useless. 😡
07/08/25 - Unable to sign back in. Keypad with numbers pops up, then does not pop back down, so you can’t enter your telephone number, therefore you can’t get your code. But I guess this isn’t Tesco’s fault either. How about when you reply to people, you don’t copy and paste your scripted response! 🤷♂️
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Useless
Used to work perfectly fine until a recent security update. Signs you out after a short while, then requires an authorisation code. This doesn’t always work the first time and displays “there’s been a technical error”, so you have to repeat the process. What was once a good app, quick and easy to use, is now a great big “faff”. Defeats the point…would be quicker to message “BALANCE” to 2112. 🙁
23/07/25 - STOP updating the app. Just as a problem gets sorted, the new update brings a new problem. Employ someone who knows what they are doing!!! App is next to useless. 😡
23/07/25 - STOP updating the app. Just as a problem gets sorted, the new update brings a new problem. Employ someone who knows what they are doing!!! App is next to useless. 😡
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