RockItCoin User Reviews

Top reviews

Bitcoin withheld after 9 hours with no trace on the blockchain explorer

Hello RockitCoin Support, I used one of your ATMs to send $100 BTC to my wallet about 9 hours ago, but the transaction has not appeared on the blockchain and I have no TXID.

Fix the currency update when you receive btc

This app is very great but recent updates are not working well when you receive a btc you have to close app and reopen before you will see you current balance it wasn’t like this previously kindly fix this

Scammer

This people are scammers I added crypt to my account with my debit card they seems to take all my money from my bank I want all refunded scammers

Missing Bitcoin/ Bitcoin Balance not showing

Please what’s going on. I purchased Bitcoin from your Bitcoin ATM machine for over 6 hours . It’s showed new transaction was received , but the funds is not showing on my Bitcoin wallet . I have Synce my Bitcoin wallet over and over again yet , my Bitcoin balance is not showing the transaction amount . This is very very . I want an immediate response now or I’ll have your app reported to the appropriate channels … This is very very bad and it’s beginning to look like a fraudulent activity
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Scam

I sent money to my wallet to get money to my husband so he could come home RockItCoin decided they didn’t want to send it so now I’m trying to get my money back! They take your money right then but they take their own sweet time giving it back
I will never use RockItCoin again

Why 2 receiving QR code ?

Good

DOESNT WANNA SEND MY BTC

I been trying to send my btc to another waller amd its been loading for more than 1hr dont do nothins just stay loading never sends it

DO NOT USE

purchased coin at a machine over 15hrs and it still hasn’t shown up on my wallet… ontop of the outrageous 20% fee that was charged. DO NOT USE.

Don’t use, not secure

Security is lacking, there’s no 2 factor auth to send crypto. I had nearly $3000 worth of bitcoin stolen. After the fact, I’m aware there’s not much support can do, but they just flat out ignored my email, no response whatsoever. If you want to have your crypto secure, do not use RockItCoin.
They lost my money
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Subject: URGENT – Missing Bitcoin Transaction / Immediate Action Required

I used your Bitcoin ATM to send funds to my wallet, and it’s been over 24hours without any credit to my wallet. The transaction is not being detected on the blockchain, and the transaction ID provided by your machine is fake — completely untraceable. This is unacceptable.

At this point, it’s starting to look like a deliberate scam. I have payment receipts for the two transactions I made and will not hesitate to take serious action if my funds are not released immediately.

Your customer support has been completely unresponsive despite multiple attempts to reach out — this only makes the situation more suspicious.

If I don’t get a response and resolution within 24 hours, I will:
• Report your business to the appropriate financial and regulatory authorities.
• Contact consumer protection agencies.
• Publicly expose your ATM services for fraudulent activity through major blogs and social media platforms.

This is your final warning. I expect my Bitcoin or a full refund without any further delay.
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Response from developer

Hi there — We're sorry to hear about your experience. Please reach out to our Customer Support team right away so we can look into this for you. You can contact us directly at support@rockitcoin.com or call 888-702-4826. Be sure to include your receipt details and transaction information so our team can assist you as quickly as possible. We’re here to help resolve this issue.

Missing Bitcoin

I purchased a coin for over 8hours ….

Didn’t get the it … there’s no traces of it either on the blockchain

Let my Etherium swap to Bitcoin or let me send the Etherium out.

I swap BTC to Etherium and now they won’t let me swap it back to BTC and they won’t let me send it to another Etherium wallet address. What’s happening I need my money urgently

It’s over 18 hours My bitcoin as not been credited

I used your bitcoin machine to send bitcoin into my wallet It’s been up to 18 hours now I’ve not been credited and the payment as not been detected by my wallet Your atm gave me a fake transaction ID that I can’t track on the block chain network I hope you guys are not trying to scam me? Please I need a response as soon as possible if not I will pay blogger to post negative and terrible things about your atm machines and bad services I have my payment receipt for the two transactions I made I have it with me I have contacted your customer care several times and I didn’t get any feedback from them Kindly treat as urgent
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Response from developer

Hi there – we’re really sorry to hear about your experience. That definitely isn’t how things should work, and we understand your concern. Please contact our support team right away at 888-702-4826 or send an email to support@rockitcoin.com with your receipt and transaction details. We’ll make sure your case is prioritized and looked into immediately.

I’m trying to sell them a lot

Not good no response

Theif

, don’t use it I was scam of 400 usd on it this morning.. I tried to purchase coin and it unsuccessful and they already charge my cl bank

Do NOT use!

It required me to pay a minimum of $238 just to get past fees. Then after all went through to my wallet, I ended up with $100. The fees are %125! Use Crypto.com

Honestly not horrible

when purchasing this product, it was very easy to locate my wallet and be able to insert the amount needed for the bitcoin to be transferred to my wallet the receipt was nicely printed, and the whole transaction was smooth. The only problem I would say is that the fee is very very high.

Response from developer

Hello, Thank you for your positive feedback about the ease of use and smoothness of your transaction! We're glad to hear that you had a good experience. We take your feedback on our fees seriously and are continuously working to balance service quality with cost. Please reach out to us at 888-702-4826 or support@rockitcoin.com with any further concerns.

Very stupid app

I regret using this app. I sent coin to my Binance and I have been waiting for the past 5 days for my coin to arrive. It has not

Response from developer

Hi there, We're sorry to hear about the delay you've experienced. Please contact us by phone at 888-702-4826 or email us at support@rockitcoin.com so we can look into this for you right away. We're here to help!

SCAM

Do not trust this company. 20% fees and they won’t send your crypto.

Deposited and no balance received

Once buying Bitcoin becomes simple and there’s no tricks and loops; apps and machines like this May be useful as far as the concept goes. Performance on the machine and me getting the small deposit I made available would actually give this idea 5 stars.

Response from developer

Hi, Thank you for your feedback and for recognizing the potential of our service. We're continuously working to simplify our processes and enhance user experience. It sounds like there might have been an issue with your transaction. Please contact us at 888-702-4826 or support@rockitcoin.com so we can ensure everything is resolved promptly. We're committed to earning that 5-star review from you!