Not good user navigation but it’s fine
So many screens a logins
Tickets
I purchased 2 books all of my tickets were showing now I’m only seeing one book and I haven’t went to the carnival yet.
Garbage!
I can’t reset my password or login because every time I click on forgot password or username, I never receive an email. So frustrating.
Not Working
App keeps closing
APP WILL NOT STAY OPEN!
What is wrong with this new version? I am attempting to purchase for this year (2026) and the app will not stay open. Help! The old version actually worked.
Keeps crashing
App keeps closing.
This app sucks!
Incapable of buying tickets on the app because it keeps redirecting me to some help page that isn’t helping whatsoever! Useless
Parking Info is wrong
Yellow lot is passes only but shows as the first lot in the public parking section and available with credit card. Also the app shows as a 10 minute wait while we waited over an hour to get to the lot.
AXS Support is terrible
I didn't think there could be a worse ticketing service than Ticketmaster but here we are. I had to set up an AXS account through the app and when I went to verify my email, it said I was a robot. I tried the chat support but it just says "connecting you with agent" and no agent has popped in an hour later. That's not "live chat", at least estimate how long the wait is so I'm not stuck at my computer. Had to search for a phone number and now I'm stuck listening horrible hold music with no end in sight. I hope the rodeo finds a better ticket partner next year that actually has staff that works there.
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HLAR Rocks!
Love y’all so!!! Year after year!
Best Rodeo!
Best rodeo and the app makes it easy to navigate!
Get paper/printed tickets
App became useless while we were at NRG. We couldn’t access our online tickets from the app once we got inside. Lots of people had issues connecting to the internet or WiFi. We spent 1-2 hours walking around from place to place looking for help only to be redirected again by the Volunteers w/ the gold badges. We ended up going to the Ticket Booth on the 2nd floor of the NRG Center and got a paper copy of the tickets we bought online. The app not working made the experience frustrating & more exhausting than usual in the Texas heat.
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Useful but Unreliable
So the app is GREAT when you have good service to use it. You can look up food, see the map, use all your tickets and whatnot, but I was constantly without service even when connected to the carnival wifi or the app would glitch and say I didn’t have tickets when I did. My recommendation if you buy carnival packs is to go to guest services and have your tickets printed when you get there to avoid waiting in a long line just to get to the front and your tickets won’t load. Also go to one of the free portable charging stations and grab one for the day bc the app does drain your battery.
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HLSR
BEST RODEO EVER!!!
Plenty of fun for everyone of all ages - just make sure you wear comfy shoes! 😊
THANK YOU to all the Volunteers who help make the Rodeo a reality and the athletes who put everything on the line by giving it all they’ve got!!
Plenty of fun for everyone of all ages - just make sure you wear comfy shoes! 😊
THANK YOU to all the Volunteers who help make the Rodeo a reality and the athletes who put everything on the line by giving it all they’ve got!!
Rodeo - Lauren Daigle
Always a great family event!
Horrible
This app doesn’t work all the time. I purchased food coupons which had to be stored onto the app. I’ve had lots of trouble accessing the app, and therefore difficulty retrieving the food coupons. This coming Wednesday is Rodeo day and I’m hoping I don’t have as much trouble getting my tickets while at the rodeo. PS You can’t screenshot the coupons QR code. The photo will appear as a blank black screen.
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Need offline ticket access / download ticket ability
Tickets are useless without cell reception, which is unreliable at big events
Need better service
If you want the tickets to be electronic then bring in a cell tower or something. We had a carnival pack and bought more tickets that we couldn’t access because the app kept failing. I still can’t get the tickets I bought to load.
Horrible
2 hours waiting in line at guest services because the app does not work!
good
GREAT VERY HELPFUL LOVE RODEO
