Best in USA
5
Disappointed
I have larger amounts of money randomly come out of my account even after all pending charges are posted and when I look at all of my charges, nothing has changed from before the extra money was taken. Every time I ask about it, I get the run around and are not given a real explanation and it’s extremely frustrating. I also opted into the overdraft courtesy pay thinking it was to help prevent overdraft and then waive those fees because that’s how the description comes across and come to find out, that’s not at all what it means. It was extremely deceiving and now it is screwing me over. I’ve been a customer for almost 10 years and since rogue has taken over, I’m dissatisfied with the services and am debating on changing to a different bank.
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Horrible Bank
I’ve been a member at Members 1st for over 20 years. I have never been treated so horrible in my life and like everybody else sometimes I run into overdraft fees this bank took the money out for an automatic payment that I’ve had set up for years with city of Redding because city of Redding is the type of place that if you don’t make your payment on time, they’ll shut your power off! Well, this bank took the money out for my city of Redding, then took it back and I have proof so my husband and I have no idea our city of Redding wasn’t paid for two months until one day. He came home from lunch and our power was shut off.!! the bank never alerted us never told us anything so not only did it cost us money for city of Reading and now we have to pay them an $800 deposit. Our food went bad. Our cats got sick.!! I hate this bank and we are in the process of changing. I cannot believe a bank would do something like this especially to treat somebody this way we didn’t ask for this bank to buy out our bank like I said we’ve been with Members 1st for as long as I can remember this bank bought our bank out so buyer beware!! horrible horrible bank!! why on earth would you pay it take it back not let anybody know!! oh and the worst part was four days later we got paid so the overdraft would’ve been corrected like every first of the month when my husband gets paid!! We were treated very well by Members 1st and we never worried about anything and sometimes yes when city of Redding went through it would overdraft us but four days later our paycheck would come through and everything would be fine. But not with this bank. We HATE this bank. They damn near killed our animals our food and everything else can be replaced.., but my precious Maine Coons!! Not!!
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Not user friendly.
This app is not user friendly compared to Members First’s app. I do not like all of my accounts populating when I open the app even after I click my account preferences.
I also do not like how hard it is to navigate the app.
I am not a fan of Rogue Credit Union. Too many costly mistakes made to my family members and myself.
I also do not like how hard it is to navigate the app.
I am not a fan of Rogue Credit Union. Too many costly mistakes made to my family members and myself.
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Great app
Thanks for making it easy to access.
