Room for improvement
The Rollo works great for shipping labels, but is lacking on the design side. I wish they had a much larger selection of templates to choose from since the UI for designing your own isn’t the best. Most of the suggested categories have 0 templates that pop up - why even have them as suggestions then?Would love more “thank you for your order” type templates.
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Still logs me out every usage
One major issue driving a 1 star review: I don’t use this often, but every single time I open it, I am logged out of my account and must login again before I can print a label.
I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.
Please change the authentication situation, it’s been painful for a very long time.
I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.
Please change the authentication situation, it’s been painful for a very long time.
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Horrible App
This app literally just does not work, period. Not much else to say. They should remove this from the app store.
Don’t waste your time.
This app isn’t even remotely usable, not on a Mac or iOS. Buggy and has a flow that is incomprehensible. Try making a simple mailing label and try to add a “from” address and you’ll see what I mean. Another garbage app for what is otherwise a good piece of hardware.
App won’t work
I just want to print but I am apparently held hostage by an app that won’t work!
Keeps Logging Me Ou
Super Annoying That I Have To Keep Re Logging In every time I wanna use it and I have to confirm a code with me email every time . Pretty annoying.
Horrible
Can’t log in. Chatted with support and the best they could suggest was to wait and try later. I haven’t been able to print for more than a day. Don’t think you can use your desktop—it is just as bad. Support tried for an hour to get the windows print driver to work. The labels print line there’s a huge margin around the edges. Another of support’s suggestions was to use the browser on my phone. That doesn’t work either because it just opens the inoperative app, even when I request desktop website.
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No Paste
Doesn’t allow me to paste a text on it.
Needs Improvement
The basics are here, but it has issues. Having to sign in and use two form authentication every time is annoying. No Face ID? Trying to make a label and hit the text button, screen goes white and I have to log out, log back in (same process as above), aaaaand - crashes again.
Trash
If I could give it a zero I would. Every time I get ready to use it the app goes blank. I have to reopen it and then it keeps asking me to put in a verification code. Then I try again and it goes blank again. This needs to be fixed.
Poor Quality Software
Don’t make an app that you have to create an account for and sign when the sign in doesn’t work.
Rollo’s parent company appears to be a very poorly run company.
Rollo’s parent company appears to be a very poorly run company.
The download button freezes
The download button freezes, can’t connect sometimes through WiFi
Awful
Forced to login every time. No way to easily change text size. Very clunky app. Going to return printer because of this unusable app.
Does what it says
I was a bit nervous about this app seeing all the 1-star reviews, but it did exactly what I wanted. I was able to quickly design a label and print it wirelessly on my Rollo WiFi-connected printer.
Critically, your iPhone needs to be on the same WiFi network as the printer. But if it is, it’s pretty straightforward. Nice to have the option to use the Rollo for creating stickers that aren’t postage!
Only 4-stars since it is a bit annoying that a login is required to use the app and there is no option to login with Apple.
Critically, your iPhone needs to be on the same WiFi network as the printer. But if it is, it’s pretty straightforward. Nice to have the option to use the Rollo for creating stickers that aren’t postage!
Only 4-stars since it is a bit annoying that a login is required to use the app and there is no option to login with Apple.
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Logging in required all the time
One major issue driving a 1 star review: I don’t use this often, but every single time I open it, I am logged out of my account and must login again before I can print a label.
I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.
Beyond that, there is some UI clunkiness, but it is moderately useful. Please change the authentication situation and I’ll rate higher.
I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.
Beyond that, there is some UI clunkiness, but it is moderately useful. Please change the authentication situation and I’ll rate higher.
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Response from developer
Thank you for your feedback. Please reach out to Rollo Customer Support so we can isolate your concern. The Rollo Ship account is needed so you can set up your printer using the Rollo App but there are also ways that will allow you to set up your printer without this step. It's highly recommended though so you can also take advantage of Rollo Ship that gives you access to our negotiated rates with UPS and USPS.
Fail
This app is a huge fail. Can’t even get past the verification step. I’d really appreciate to use the proprietary app but if I can’t even get into the app there is a huge problem with the devs. Fix this.
Edit:2
I got the verification codes. The problem with it is I did not get the verification window to apply the code. I could do this in the regular rolo app. How do you goof a simple protocol like that. Y’all need to be more thorough before you push.
Edit:2
I got the verification codes. The problem with it is I did not get the verification window to apply the code. I could do this in the regular rolo app. How do you goof a simple protocol like that. Y’all need to be more thorough before you push.
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WASTE OF MONEY + TIME
Can’t log in despite spending an entire day conversing with Rollo Support, deleting and re-downloading this app and changing my password countless times. Each time I attempt to log in, the screen does not progress, yet I receive an e-mail for a verification code (which the app won’t let me enter), followed by another e-mail from Rollo stating my log in attempt has been blocked. Rollo support is of no assistance whatsoever.
Unless you’re just straight up printing shipping labels, I do not recommend this product or service.
Unless you’re just straight up printing shipping labels, I do not recommend this product or service.
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Fail
This app is a huge fail. Can’t even get past the verification step. I’d really appreciate to use the proprietary app but if I can’t even get into the app there is a huge problem with the devs. Fix this.
Response from developer
A Multi-Factor Authenticator (MFA) code will be sent to your email's inbox which you will need to enter onto the app in order to change your password and sign in. Rollo Customer Support is available to assist you if you need further assistance.
Awful
This app destroyed a perfectly good $300 printer by making it impossible for me to print without signing in to their awful app. I've changed my password three times, using multiple emails, and I still am unable to sign in. I want a refund for my Rollo printer
Wish that it worked
I've been trying for three days (every 20-30 minutes for a good few hours each day) to try to get this thing to connect to my wifi, phone, anything! This has happened every time I turn it on since I first got it, but it's never been this bad. It usually takes about 30-40 minutes for it to connect. I have zero problems connecting other devices via wifi, so I know the problem isn't on my end.
Now, when trying to troubleshoot everything, the app isn't even getting past the login screen. So I go to check my email to see if there's anything I'm missing, and they send me a link to contact customer service... the link doesn't take you anywhere. It's just a highlighted line of text.
This was absolutely a waste of money, and not worth the constant headache every time I go to use it. And since I don't want to put anyone else through all this, I'm just gonna throw it in the dumpster. I've had it over the return timeframe, and it's been a pain since day one. I would recommend not getting this, as I also bought one for my mom and her business, and the same thing happens every single time.
Not worth the money. Do not buy.
Now, when trying to troubleshoot everything, the app isn't even getting past the login screen. So I go to check my email to see if there's anything I'm missing, and they send me a link to contact customer service... the link doesn't take you anywhere. It's just a highlighted line of text.
This was absolutely a waste of money, and not worth the constant headache every time I go to use it. And since I don't want to put anyone else through all this, I'm just gonna throw it in the dumpster. I've had it over the return timeframe, and it's been a pain since day one. I would recommend not getting this, as I also bought one for my mom and her business, and the same thing happens every single time.
Not worth the money. Do not buy.
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