Rollo Design User Reviews

Name: Rollo Design
Rating: 1.6 (17 reviews)

Rollo Design

NELU LLC

💼 Business

📊 Productivity

Customer Experience

Positive experience9.4% of reviews

Neutral0.0% of reviews

Negative experience90.6% of reviews

~ Based on 32 written reviews from the US App Store.

Is Rollo Design Safe?

Not enough ratings yet to assess Rollo Design.

Is Rollo Design Legit?

Rollo Design appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Rollo Design is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Awful App

It’s constantly undergoing maintenance, it stifles my daily activities for work. It’s just pure garbage.

Edit: responding to Rollo:
It was down for 3 days. Stop with the nonsense, please.

NYCGBPACKER

3 months ago

Response from developer

Thank you for your feedback. We apologize for any inconvenience caused. The issue was due to an AWS service outage that temporarily affected the application's availability. The outage has since been resolved, and the app should now be fully operational. We appreciate your patience and understanding while the issue was being addressed.

Stopped working

The app is no longer working, won’t even load just white screen completely bricked

Khoister23

3 months ago

Response from developer

Does not work

I’ve been instructed by customer service to use this app instead of the other Rollo app. I have downloaded this app and it is a white screen nothing more nothing less. I’m assuming there is more functions. This app is supposed to have then showing a white screen, but after deleting and re-downloading over a dozen times there does not seem to be any difference.
If I knew this would be such a headache I would’ve never purchased a Rollo printer!

Disappointed customers!!

3 months ago

Response from developer

Don’t buy a Rollo

They are buggy and never work and this app is terrible and won’t open and is a waste. For a small business this is terrible. Buy anything but Rollo

jbrokaw1500

3 months ago

Response from developer

Room for improvement

The Rollo works great for shipping labels, but is lacking on the design side. I wish they had a much larger selection of templates to choose from since the UI for designing your own isn’t the best. Most of the suggested categories have 0 templates that pop up - why even have them as suggestions then?Would love more “thank you for your order” type templates.

Katnip17

3 months ago

Response from developer

Thank you for your feedback. With Rollo Label Design, you can browse and choose from over 500 templates that you can customize or print to your own size.

Still logs me out every usage

One major issue driving a 1 star review: I don’t use this often, but every single time I open it, I am logged out of my account and must login again before I can print a label.

I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.

Please change the authentication situation, it’s been painful for a very long time.

JakeJC

6 months ago

Response from developer

Thank you for your feedback. Please reach out to Rollo Customer Support so we can isolate your concern. The Rollo Ship account is needed so you can set up your printer using the Rollo App but there are also ways that will allow you to set up your printer without this step. It's highly recommended though so you can also take advantage of Rollo Ship that gives you access to our negotiated rates with UPS and USPS.

Horrible App

This app literally just does not work, period. Not much else to say. They should remove this from the app store.

Holdenwook

8 months ago

Response from developer

Please feel free to coordinate with the Rollo Customer Support team so we can assist you and get the app working smoothly, just as it does for our other users. We’ll carefully review all factors to identify the root cause and find the best solution for you.

Don’t waste your time.

This app isn’t even remotely usable, not on a Mac or iOS. Buggy and has a flow that is incomprehensible. Try making a simple mailing label and try to add a “from” address and you’ll see what I mean. Another garbage app for what is otherwise a good piece of hardware.

Leifur78598

8 months ago

Response from developer

We appreciate your feedback. Other users of Rollo Ship do not experience this so we believe this is an isolated case. Please contact Rollo Customer Support team to help assess and isolate the issue.

App won’t work

I just want to print but I am apparently held hostage by an app that won’t work!

skidz7

a year ago

Response from developer

Thank you for sharing your feedback. Could you please share more information on how the app is not working? We recommend connecting with Rollo Technical Support forfull diagnosis of your concern. Rollo Team is available 7 days a week via chat, email, and phone.

Keeps Logging Me Ou

Super Annoying That I Have To Keep Re Logging In every time I wanna use it and I have to confirm a code with me email every time . Pretty annoying.

Bubskicks

2 years ago

Horrible

Can’t log in. Chatted with support and the best they could suggest was to wait and try later. I haven’t been able to print for more than a day. Don’t think you can use your desktop—it is just as bad. Support tried for an hour to get the windows print driver to work. The labels print line there’s a huge margin around the edges. Another of support’s suggestions was to use the browser on my phone. That doesn’t work either because it just opens the inoperative app, even when I request desktop website.

Dont fix what works

2 years ago

Response from developer

Thank you for your feedback. Please reach out to Rollo Customer Support and provide more details so we can assist you further. We'll be needing a few more details so we can isolate your concern and provide solutions.

No Paste

Doesn’t allow me to paste a text on it.

Fkinsht81

2 years ago

Needs Improvement

The basics are here, but it has issues. Having to sign in and use two form authentication every time is annoying. No Face ID? Trying to make a label and hit the text button, screen goes white and I have to log out, log back in (same process as above), aaaaand - crashes again.

kirethims

2 years ago

Response from developer

Please reach out to Rollo Customer Support for further troubleshooting. We will also gather details to help us isolate the issue further and determine properly what's causing this.

Trash

If I could give it a zero I would. Every time I get ready to use it the app goes blank. I have to reopen it and then it keeps asking me to put in a verification code. Then I try again and it goes blank again. This needs to be fixed.

BrownSugar223

2 years ago

Poor Quality Software

Don’t make an app that you have to create an account for and sign when the sign in doesn’t work.

Rollo’s parent company appears to be a very poorly run company.

zootea

2 years ago

Response from developer

If you're having issues signing in, kindly share with us the error message that you are receiving so we can look into your account.

The download button freezes

The download button freezes, can’t connect sometimes through WiFi

Saracompian

2 years ago

Response from developer

Thank you for your feedback. Please try reinstalling the Rollo Design App. You may also need to reboot your router. Please reach out to Rollo Customer Support for additional assistance if issue persists.

Awful

Forced to login every time. No way to easily change text size. Very clunky app. Going to return printer because of this unusable app.

Dan Fishbach

2 years ago

Does what it says

I was a bit nervous about this app seeing all the 1-star reviews, but it did exactly what I wanted. I was able to quickly design a label and print it wirelessly on my Rollo WiFi-connected printer.

Critically, your iPhone needs to be on the same WiFi network as the printer. But if it is, it’s pretty straightforward. Nice to have the option to use the Rollo for creating stickers that aren’t postage!

Only 4-stars since it is a bit annoying that a login is required to use the app and there is no option to login with Apple.

Todd Anglin

2 years ago

Response from developer

Thank you for your feedback. For now, you should be able to log in on Rollo Designer App using your own Rollo account.

Logging in required all the time

One major issue driving a 1 star review: I don’t use this often, but every single time I open it, I am logged out of my account and must login again before I can print a label.

I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.

Beyond that, there is some UI clunkiness, but it is moderately useful. Please change the authentication situation and I’ll rate higher.

JakeJC

2 years ago

Response from developer

Fail

This app is a huge fail. Can’t even get past the verification step. I’d really appreciate to use the proprietary app but if I can’t even get into the app there is a huge problem with the devs. Fix this.

Edit:2

I got the verification codes. The problem with it is I did not get the verification window to apply the code. I could do this in the regular rolo app. How do you goof a simple protocol like that. Y’all need to be more thorough before you push.

Drewtamus