Very poor customer service
I have been using the app since 2019, however I’m not sure if it’s because the app grow a bit, but I have been encountering a few unsolved problems since end of may.
The customer support became very disappointing; I have sent a few emails about issues and never received a reply. I referred a few colleagues initially and none of them were credited even tho they are using the app.
It feels like the app has grown but the services hasn’t kept up.
So based on my experience I can’t recommend paying for it.
The customer support became very disappointing; I have sent a few emails about issues and never received a reply. I referred a few colleagues initially and none of them were credited even tho they are using the app.
It feels like the app has grown but the services hasn’t kept up.
So based on my experience I can’t recommend paying for it.
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Response from developer
We're truly sorry to hear about the issues you've encountered. Unfortunately, we're unable to identify your account based on this review. Please contact us at support@rosterbuster.com using your registered email address so we can investigate the unresolved issues. We want to reassure you that our team is committed to looking into your concerns and working with you to find a solution. The RosterBuster team, from CAE
Gaaaanz schlecht
Diese App ist einfach nur schlecht. Ich verstehe einfach nicht, wie eine Airline sich für so etwas entscheidet. Ständig muss man sich neu anmelden und dann funktioniert es noch nicht einmal…
Response from developer
We apologize for the inconvenience caused. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this review. Please add URGENT to the subject-line so we can link the support ticket to this review. The RosterBuster team, from CAE
Decent app when it works…which is rare
When the app works, it’s pretty good. Unfortunately when you have an issue (and you very frequently will) and contact support, it takes them months to get back to you. In the meantime, you’ve paid for a subscription for an app that’s completely worthless.
Not for UAL
Used to be a good app for syncing rosters but not longer supports UAL. Multiple inquires sent with responses such as “we are actively working on a solution” but it’s been like this for months.
Used to be good
Quality has gone down hill since CAE bought the app. Customer service is virtually non-existent anymore. Unable to upload my schedule in the way I have in the past….kind of makes a scheduling app pretty useless.
Siempre cierra sesión
Nunca se mantiene abierta la aplicación y en el Apple Watch no sirve.
Fuera de eso es muy útil para exportarlo al calendario del teléfono y tenerlo como wigdget
Fuera de eso es muy útil para exportarlo al calendario del teléfono y tenerlo como wigdget
No answer from the support
If everything works it’s quite a nice app
If you have a problem, support won’t assist you, they just ignore the tickets.
Avoid paying for nothing
If you have a problem, support won’t assist you, they just ignore the tickets.
Avoid paying for nothing
Cierre de sesión frecuente
Me gusta mucho esta aplicación, siento que da mucha utilidad, pero lo que no me gusta es que se cierra la sesión constantemente, bueno, al menos en iOS
Excelente app
Muy buena la app, muy util para los pilotos. Facil de usar y tienen un support muy rapido en caso de inconvenientes! La verdad que es 10/10 esta app!
Download problem
I'm tired of having the same problem every month. After uploading my flight schedule in PDF format, I always felt the need to correct it. This month, even though I received a notification that it was uploaded, I still can't see my flight schedule in the app.
Garbage. Avoid
It went from bad to worse. Stopped working 6 months ago, support are non-existent. Many emails sent, no replies no fixes. Avoid at all costs. Absolute garbage.
Avoid at all costs.
Used to be a great app, I raised an issue with uploading my airlines roster over 3 month ago. For the last month I have had the same copy and paste standard response. So I am better off than some they did respond. Issue still is not fixed and doesn’t seem likely to ever be. It’s such a shame as was once an amazing app. Now please don’t pay for this app. The customer service and back up are appalling.
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No Longer Works
Absolutely appalling customer service. Have messaged and emailed a few times as the app is no longer working for me. No responses. Even despite an app update a few days ago, it still says server error and won’t upload my rosters….they’re also still taking my money
So sadly I’ve now cancelled and am looking for an alternative
So sadly I’ve now cancelled and am looking for an alternative
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Lack of support
Once gain this app has stopped uploading my roster despite using for the last 4 years. Sent numerous requests for support and no reply. Used to be a great app, but not anymore.
Bad customer service
Really poor customer service. They don’t help at all when you actually need support.
I accidentally re subscribed to a yearly premium using the wrong email address, which created a subscription on an old account. I contacted them to transfer it to my current account (where all my contacts are), but they completely ignored my request.
Yes, I made a mistake but the lack of support and willingness to help is very disappointing.
I accidentally re subscribed to a yearly premium using the wrong email address, which created a subscription on an old account. I contacted them to transfer it to my current account (where all my contacts are), but they completely ignored my request.
Yes, I made a mistake but the lack of support and willingness to help is very disappointing.
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Great concept, poor customer support
Got this app 3 months ago, it worked great to transfer my schedule from FC View to Flighty. Then it just stopped working. Tried everything to troubleshoot. Sent a chat. Followed up after a week with no response. A week after that still nothing. Canceling my subscription.
Terrible app
The app is terrible. Waste of money. Many crashes, a lot of failures. The worst is their technical support. RosterBuster mocks of hundreds of crew members. They play with the time and money of their customers. A risk for aviation!
THE BEST
Excelente app, recordatorios, alertas, resumen todo excelente
Avoid
No tech support at all. Roster buster stopped downloading my roster and displayed an error. Have contacted support 6 times over the last 4 months and just get automated responses apologising because they are so busy. Contacting Apple for a refund. Poor.
Poor Customer Support
When I get the problem, nobody cares now! I send many messages but no reply.
