Rox
Response from developer
Hi there, thank you for your positive feedback and high rating. We truly appreciate your support and remain committed to providing you with the same high level of service.
MALIK KHALIL
Response from developer
Hi there, we sincerely appreciate you for taking the time to share your rating and feedback. We are delighted to know that you are satisfied with your experience. Your trust and appreciation motivate us to consistently deliver our best. We look forward to bringing you even more exciting updates.
payment methods dont work around 90% of the time
Response from developer
Hi Subhan, we apologize for the inconvenience caused. If you are facing any issue, kindly share your details along with a screenshot of the error with us via email at support@rox.com.pk. We will review the provided details and assist you accordingly.
Just Review….!
Response from developer
Hi Manohar, we sincerely appreciate you for taking the time to share your rating and feedback. We are delighted to know that you are satisfied with your experience. Your trust and appreciation motivate us to consistently deliver our best. We look forward to bringing you even more exciting updates.
Unprofessional Support and Double Billing
I contacted customer support, but they were very unprofessional and didn’t resolve my issue. I still haven’t received a refund.
Be careful when making payments through this app. My experience has been very disappointing.
Response from developer
Hi Faheem, we apologize for the inconvenience. If your payment deducted twice during package activation, kindly share the details of the issue along with an error screenshot at support@rox.com.pk. We will review the details and guide you accordingly.
Very bad service
Response from developer
Hi Khurram, we sincerely apologize for the inconvenience. If you are experiencing any issue related to the ROX service, please share the complete details of the issue along with your contact number at support@rox.com.pk. We will review the matter and work towards providing you with a prompt resolution.
maza
Response from developer
Hi there, we truly appreciate your positive rating, which motivates us to consistently deliver our best. Keep enjoying the ROX app, and stay tuned for even more exciting features coming soon.
Rox
Pathetic
Response from developer
Hi there, sorry for the inconvenience. Please try clearing the ROX app cache, ensure you are using the latest app version, and then log in again. If the issue still persists, kindly share your registered number, device details, and screenshots of the issue at support@rox.com.pk so we can assist you further.
Card payment failed
Response from developer
Hi there, we’re here to assist you and apologize for any inconvenience caused. Kindly provide a detailed description of your issue along with your contact information at support@rox.com.pk , so we can address your concern promptly and effectively.
Good
Response from developer
Hey Mossa, your feedback is like gold to us. We deeply appreciate your insights! Keep making the most of our app and get excited for the fantastic enhancements we have in store for you.
Charged two times for same package, never received confirmation SMS for the activation of the packag
Response from developer
Hi Zain, we’re here to assist you and apologize for any inconvenience caused. Kindly provide a detailed description of your issue along with your contact information at support@rox.com.pk , so we can address your concern promptly and effectively.
ROX’s really remarkable feature!
Response from developer
Hey Bismillah, thanks a ton for the feedback it really helps us get better every day. Keep enjoying the app, more cool stuff is on the way.
Mohsin
Response from developer
Hello Mohsin, we apologize for the inconvenience. We would appreciate a detailed description of your issue along with your contact information at support@rox.com.pk so we can assist you further.
Scam Alert
I subscribed to the Insane Vibe package using my Easypaisa account, and the payment was successfully deducted. However, I did not receive any subscription or EasyLoad benefits.
I contacted Rox support multiple times. First, they claimed that my payment was not successful. When I showed them the payment screenshot, they changed their statement and said there was a system issue affecting all of Pakistan and that it would be resolved soon.
It has been a long time now, and I still haven’t received the subscription or any refund. My money is completely wasted. This feels like a scam, and I am extremely disappointed with Rox’s service and support. 💔
Response from developer
Hello there, we apologize for the inconvenience. We would appreciate a detailed description of your issue along with your contact information at support@rox.com.pk so we can assist you further.
Balance check
Response from developer
Hi there, sorry for the trouble! Please email your number and issue details to support@rox.com.pk so our team can assist you quickly.
Many bugs . Cant add members to package sharing
Response from developer
Hi Sarmad, we’re sorry for the inconvenience you’ve experienced. Please email your number along with the issue details to support@rox.com.pk , and we’ll assist you promptly.
One of best option
Response from developer
Hey Haider, your feedback truly means a lot to us. We appreciate your support and can’t wait for you to experience the exciting updates ahead.
Network issue
Response from developer
Hey Neely khan! Sorry for any trouble you’ve had. Just a heads-up, you can report network issues right from the ROX app. Go to Submit a Complaint, choose "I am facing network issues," add the details, and launch the complaint. Thanks for helping us make it better!
Bad user interface for adding numbers.
Response from developer
Hi there, thank you for your feedback. You can add up to 4 members, but once added, they cannot be removed until the bundle expires, so please add carefully. New members can only be added with a new subscription. Your valuable feedback has been noted for future enhancements.
