Parcel not delivered to set date
My parcel was not delivered to the set date and time.
This app is never working
Developers what is going on this app never allows me to login myself, every time I’m trying there is a errors appearing telling me to try later. Nonsense
Purchase History not working
As title, when you go to purchase history it no longer loads, just says error. No signal at our PO and that’s where I take a screenshot of the code to send parcel.
Could be a great app. When they get it right
When tracking parcels it’s constantly reporting that it’s currently unable to confirm the status of a parcel and it looses the names you have assigned to a parcel. Delivered parcels get copied to the completed list but not removed from the Active list. Now my list is a mess and it takes too much work to work out which parcel is which and if it’s been delivered or not.
Is this can be sorted the app would be great.
Is this can be sorted the app would be great.
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No support from app developers
App crashes on launch for months now. No help from Royal Mail or their app developers whatsoever despite my reaching out. Avoid!
its a bug ridden mess
Every delivery which appears in the tracking bar on Home page, shows 'unable to confirm status'. So you then have to tap each one in turn, at which point it shows the info. This applies to parcels which were already delivered a week ago.
if you have a parcel arriving today, it wont let you set a safeplace without also delaying the parcel for a later date.
Likewise If you have set a safe place on your account in the past, it wont display the parcel is going to be left there, so you end up having to set a safeplace for every single parcel just incase.
Come on Royal Mail, get it together, other couriers are eating you alive with their tech and youre pushing out this buggy dinosaur of an offering.
if you have a parcel arriving today, it wont let you set a safeplace without also delaying the parcel for a later date.
Likewise If you have set a safe place on your account in the past, it wont display the parcel is going to be left there, so you end up having to set a safeplace for every single parcel just incase.
Come on Royal Mail, get it together, other couriers are eating you alive with their tech and youre pushing out this buggy dinosaur of an offering.
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Not tested for accessibility doesn't work with screen readers
Not tested For accessibility Many buttons don't have text labels so they don't work with screen readers e.g. VoiceOver on iPhone This includes the find an address button for example Will now delete the app as it is therefore of no use
App
it's rubbish, i use face id , didn't allow me through, the app must be working much better or the website is better then having it
Annoying
Can be a good app. Used it a few years now whilst it’s been good. The last few months I open the app I have to update something agree to something or constantly sign in every time. Just keep it bleeding simple.
Poorly done
Very poorly done app. It doesn’t show parcel was delivered even if it’s marked as delivered. Then deliveries have multiple tracking numbers and it’s hard to know which one is which.
Login
I have not been able to login to this app for months now. I have to use it as a guest. Numerous forgotten password links and reinstalls have not helped.
UPDATE: Still won’t allow me to log in.
Waste of time!
UPDATE: Still won’t allow me to log in.
Waste of time!
Shocking 😖 and frustrating
This app crashes frequently. After purchasing online I’m often unable to use the qr codes in the parcel shop because they do not show up in my purchases, I don’t receive acknowledgement of my purchases via email either. For a company of this size and reputation to have such a glitchy and inconsistent system is appalling at the price they charge too, customers deserve more. Hopefully dpd will also start to ship smaller parcels too.
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Just truly aweful
How does this outfit remain in Business? So many times I’ve received ‘something for you’ card or a similar, and every flaming time I try and use the website or phone numbers etc., I hit a brickwall. Either the password doesn’t work and they say they’re going to send a new password using email but it never arrives or you ring the phone number they supply on the card but there are no options that work and you end up having to hang up and forget that route. Appalling - absolute rubbish. I think it’s a disgrace that they’ve got the word “Royal” in their name; there’s nothing royal about this abysmal ‘service’. I’m now left with not knowing where my parcel is and no means to call anyone to find out. I have vowed to avoid using Royal Mail if at all possible I will always opt for a different provider. And I recommend you do the same!
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So basic and Features not consistently functioning
How hard is it to create an app that work for delivering and redirecting packages? Features to redirect give errors. No ability to message to delivery person. I’ve had multiple attempts of delivery but the deliverer is going to the wrong address. So they listed the reason as property not accessible. I’ve sat at home for the best part of a week. Options to have the items redirected to a collection point not available initially. Now only allowed one item to be redirected. The other is going to be attempted again tomorrow allegedly. Utter rubbish
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There’s a problem with password reset
Password reset doesn’t work properly. I’ve had this problem on numerous occasions and have to resort to setting up a new account. A new account seems to work ok - until I get locked out for no apparent reason, having to do a password reset (which doesn’t work) and then set up a new account again - and so the cycle continues. I don’t think it’s being tested properly on iOS using autofill.
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Worst app ever - 0 star
Should never have been privatised. The app doesn’t work and the features on their online website now don’t work because they’ve been migrated over to an app that’s useless. Most infuriating thing. Don’t try calling customer services, you’ll be passed through AI options until you might be put through to the call queue when they eventually hangup on you.
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Can’t even use it
What’s the point of using the app if you can’t use it, the screen dims light grey and nothing works. I tried everything from powering off, airplane mode, force reset, updating my iPhone and nothing works. How am I suppose to set up the safe place if the app doesn’t even work, Sonion 😭🥀
Useless
It always says there is a problem and doesn’t show any tracking details. Waste of time.
Painful to use
Missed a delivery, got a card. Tried to rebook, have to download app, I download app, and after a few tries it says I need to register as I ve reached my daily free limit???? I have no intention of registering and only downloaded the app as no other way to book a redelivery. Will go straight to Royal Mail and pick up.
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I don’t understand the updates
When you think things are going in the right way they release an update which is makes the app un-user friendly. Removing the back button from proof of postage makes 0 sense!