Abysmal
They force you onto the app to book a redelivery and it’s hopeless. Lets you get to the end , wastes maximum time and then fails. What was wrong with the old system. Total joke
Rubbish
Won’t confirm redelivery. Fill in the form, press the button, nothing. Rubbish.
Always Crashes
I always start off in here and end up on the website. Not very impressed.
Infuriating
Using this app is like hitting your head with a hammer, all I want is to find out where my parcel is and collect it from a depot, no I do not want to send a parcel I want to collect it. Also thank you very much for not updating the tracking for 4 days and then proceed to send the parcel when I’m working only telling me a few hours beforehand so I can’t sign it. Thank you.
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Frequent logging off
Used this app for many years, sometimes every day sometimes 2-3 days later. However it regularly needs me to login ie logs me out, pretty much every time i use it
Feedback messages faulty
App sends me a message “How did we do?” I click this but am not able to give a review or any feedback. (The so called 24hour service took 3 days. ).
Simple stuff - messages that click to take you through to the right page.
Simple stuff - messages that click to take you through to the right page.
Biometric bug
If you change your password ( which doesn’t work in the app) on the website. Then logout of the app - the app’s biometric login function forces the old password to be entered. It seems the app is storing the user password or a hashed version of it - this is not recommended , the app should store only auth, tokens.
Anyway the only way to login with new password is to make sure the phone is not facing your face during login.
So 2 issues:
Change password not working in app
And
Biometric login lifecycle is wrong.
Anyway the only way to login with new password is to make sure the phone is not facing your face during login.
So 2 issues:
Change password not working in app
And
Biometric login lifecycle is wrong.
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Garbage
Waste of time downloading, won’t even let me track a parcel 4 days after I got my sorry we missed you card.. oh yeah and the helpline when you call basically just reads out the info you have on the card then hangs up on you.. Utter garbage
Doesn’t work
If you’re going to make us download your app to book a redelivery, at least make sure the app actually works!
Dreadful
Unworkable, now uninstalled, delivery information never found. Deleted deliveries keep reappearing. A waste of time and effort relying on this app.
Some problems
Generally a pretty good app but it crashes these days when you tap the note button on the navigation bar at the bottom of the screen. Also, any chance you can give more clear instructions as to when you are going to deliver so I can make sure I’m at my door ready to save you time?
D
My parcel was supposed to be delivered today 18 September and they knocked once and didn’t wait for someone to come outside ,the whole day my parcel said out for delivery and they didn’t even leave a note that i can use to book for a redelivery its so disappointing poor service
Doesn’t work
Been trying to redeliver a parcel but the app has a bug. After completing info it doesn’t let you “ confirm delivery “ ( on iPhone)….
How all delivery options are based on faulty unresponsive app?
Scanned the QR code to pick a redelivery date, but the app kept crashing every time I tried to confirm. No other way to select a date, and no customer service or chat to help. Now I'm just stuck with no way to get my package. Basing your entire delivery process on a broken app is completely inadmissible. Fix this.
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Useless app
The preference to leave the parcel at the safe place in the app never work. The Royal Mail always take the parcel away and attempt to deliver the next day. I don’t see the point of inputting anything in the preference location at all. When contacted the customer service, they did nothing.
Don’t bother
This app looks good on the surface, but it doesn’t work - you put all your details in and then it won’t complete the task. Complete waste of my time, and frustrating that you’re forced to use it for some things now. Please fix it? Or at least add somewhere in the app to report issues?
App needs more testing
Delet function now added which means you can rid of items stuck.
Duplicate items still there now and the
How did we do no longer allows you to give feedback
Also need to show who the sender is
Duplicate items still there now and the
How did we do no longer allows you to give feedback
Also need to show who the sender is
Glitchy
App keeps failing on Face ID then doesn’t recognise password. When you change the password it still says it’s not recognised then you get locked out because of various attempts to log in. Very frustrating & makes it difficult to use efficiently !
Unusable
It doesn’t find the postbox locations with precise location on, it just tells you to stand closer to the postbox. The scanner for the barcode closes before getting a chance to scan the barcode and then says it doesn’t recognise it.
Terrible app
App never works or let you adjust postage items