Complete pain!!!
The app constantly says my password is incorrect, I’ve updated password on the app on my iPhone and updated via website but still it’s saying invalid details!
Useless app
Useless app
Seriously
So now in Britain I can’t book a redelivery on the web, I have to download your app to clog up my phone AND enable my camera? Just so I can tell you that I won’t be home tomorrow?
Awful!
Terrible app, constantly having to log in or it won’t let you log in and says there is an error. Doesn’t always track properly anyway, tracking isn’t in order. Really awful app. Very disappointed.
Appalling
I have tried it on my iPad, android and Mac pc, despite registering and verifying email each and every time I try to log in there is an oops error message. Royal Mail - overpriced and incompetent in every way.
Can’t even get the login right
I’ve been trying to use this app to make arrangements for a delivery that’s happening today (a day later than it should because Royal Mail failed to even attempt to deliver yesterday) and I can’t login. I’ve tried resetting my password twice. There’s no way to get in touch with them other than this as they aren’t answering the phone. If you’re going to insist on forcing a login, at least make it work!
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Another update, another problem
After the latest update you get all the way through the process up to the payment options, select Apple Pay and it just reverts back to the previous screen. No explanation, nothing. All info is correct and I have been using this app daily for years so I’m no mug when it comes to knowing what to do. Tried pay by card and the exact same issue. Utterly hopeless and a waste of valuable time!!!
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Proof of Special Delivery Photo Save Not Working
The Royal Mail App I find most of the time good and useful. Looks like there is a bug and couldn’t find anywhere where I could contact Royal Mail to log the issue, so mentioning it here.
In the Tracking of a Special Delivery section, I track a package and can see it was delivered and the is a photo to show the letter delivered. There is an option to save that photo with a red save icon on the right side of the photo, but I touch it many times and in different sections of the screen and does not work. Even signing into the App doesn’t help either. I use an iPhone XS with iOS 18.7.10 latest version installed, as well as latest Royal Mail App. Please look into this, resolve issue and let us know once resolved please. Many thanks for your help and support.
In the Tracking of a Special Delivery section, I track a package and can see it was delivered and the is a photo to show the letter delivered. There is an option to save that photo with a red save icon on the right side of the photo, but I touch it many times and in different sections of the screen and does not work. Even signing into the App doesn’t help either. I use an iPhone XS with iOS 18.7.10 latest version installed, as well as latest Royal Mail App. Please look into this, resolve issue and let us know once resolved please. Many thanks for your help and support.
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App not working
Stamp showing my tracking , and this morning can’t even create a label to send parcel
Too many Glitches
The App never fully functions, you either can’t book collections, add a new address or view previous purchases. There is always something not working where you then need to log onto the website to do what you need.
Contact?
Good as far as it goes, but I was unable to contact anyone when a delivery address was submitted from selection offered, but not actioned.
Won’t update address
Just maybe had some update to the app as now it’s cleared all my preferences . Go to reconfirm my addrrrss so I can set preferences and all I get is “oops try again “ every time despite picking my addrrss from the drop down list .
So now parcels coming today won’t be left as I want them which is a massive pain in the back side !
So now parcels coming today won’t be left as I want them which is a massive pain in the back side !
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Royal mail / parcel force
48 h delivery ?
5 days still tracking not updated
You have issues?
You are alone mate .
No phone number , no email , no help .
5 days still tracking not updated
You have issues?
You are alone mate .
No phone number , no email , no help .
Anon
App won’t open. “Oops! There seems to be a problem. Please try again later”. It’s not a password issue (resetting it made no difference) or a device issue (it doesn’t work on any of the 3 devices it’s installed on).
The worst for tracking
I don’t think I’ve ever opened the app and still been logged in which I assume is the reason I never get updates on my packages. This, combined with Royal Mail being the most awkward shippers in the world and not being compatible with third party apps like AfterShip means I’ve never any idea when Royal Mail packages have arrived other than helpful eBay notifications which are often delayed. It’s interesting me that, however horrendous Inpost and Evri are, they’re able to achieve things that this company, hundreds of years old, cant or won’t.
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Using fake tracking.
Massive law Suit incoming?! The website is known to use a fake tracking api that “tracks parcels”. Inflation and manipulation of their own market and stocks. FRAUD.
Hasn’t worked in weeks
Cannot log in thru the app saying wrong password but web site no problem , sort it out !
Doesn’t work
Can’t get past ‘edit basket’ even though there is nothing missing.
Ok’ish but now!
Click on the ‘More’ option bottom right of app and the app freeze’s and locks up!!
iOS 27.0.1 iPhone 18 pro max
iOS 27.0.1 iPhone 18 pro max
Doesn’t work anymore
This app was just fine, but for months now it is only giving errors and not allowing me to even log in. I’ve tried changing passwords, reinstalling etc and nothing has worked. Has this app become obsolete?
Support older phones
App no longer works on some older phones like iPhone 12. That’s a huge chunk of users locked out. “Sorry, an error occurred whilst processing your request” appears when trying to log in or do any action in the app.