Arnaque
J’ai effectué un transfert vers le Cameroun via Roze Remit. La transaction a été annulée par Roze Remit elle-même, mais mon compte a tout de même été débité du montant total. Depuis, j’essaie par tous les moyens d’obtenir un remboursement, sans succès.
J’ai contacté le service client par téléphone à plusieurs reprises : on me répond systématiquement qu’aucun agent n’est disponible. J’ai écrit sur leur WhatsApp professionnel, sans aucune réponse. J’ai également soumis un ticket de support officiel : aucun accusé de réception, aucun suivi, rien. Trois canaux de contact différents, et un silence complet sur les trois.
Une entreprise qui débite l’argent de ses clients pour des transactions qu’elle annule elle-même, puis qui devient injoignable sur tous ses canaux, n’inspire aucune confiance. Je demande un remboursement immédiat de la somme débitée pour cette transaction annulée, et j’attends une réponse publique ici, puisque leurs canaux privés ne fonctionnent visiblement pas. Je déconseille ce service tant que ce problème n’est pas résolu.
J’ai contacté le service client par téléphone à plusieurs reprises : on me répond systématiquement qu’aucun agent n’est disponible. J’ai écrit sur leur WhatsApp professionnel, sans aucune réponse. J’ai également soumis un ticket de support officiel : aucun accusé de réception, aucun suivi, rien. Trois canaux de contact différents, et un silence complet sur les trois.
Une entreprise qui débite l’argent de ses clients pour des transactions qu’elle annule elle-même, puis qui devient injoignable sur tous ses canaux, n’inspire aucune confiance. Je demande un remboursement immédiat de la somme débitée pour cette transaction annulée, et j’attends une réponse publique ici, puisque leurs canaux privés ne fonctionnent visiblement pas. Je déconseille ce service tant que ce problème n’est pas résolu.
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Scam Alert
Please don’t use this application ever. This application has zero security in built. A scammer was able to intercept in the middle of the transaction and tried to steal the money. Luckily my bank locked out my account. Please stay away from this application the exchange rate might seem tempting but not worth the risk.
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Pas professionnel du tout
On dirait que ce sont des robots qui y travaillent. Ils demandent les mêmes documents justificatifs à chaque transaction . Je les ai envoyés plus de 6 documents différents ils ont retenus mes fonds pendant 2semaines
Never use this app
Never ever use them, the would hold your money , for days mayb even months saying it’s under compliance review , you might never get your money back, this is a warning ‼️‼️, run away for this remittance service can't
Useless
You will Offer good rate and charge commission which now brings your rate to the lowest ever. Robbing Peter to pay Paul.
Kindly be letting people know that you charge per transaction.
Kindly be letting people know that you charge per transaction.
Vivian
This app isn’t good at all. They’re charging service fee in dollars even when their rates are always lower than other platforms. And no bonus like other platforms. I regret why I downloaded it the first time.
Bad luck
This is the worst app to ever download on your phone. I have been battling one transfer for 6-7 hours now by them invading my privacy. Please , if you do live your peace of mind and no drama just avoid this app in every way. Don’t get greedy by their rate. You will get the worst experience ever.
Ca ne marche pas chez moi
Je ne parviens pas à envoyer de l’argent,j’ai du sign up avec le téléphone de mon frère pour envoyer de l’argent ,mais le taux d’échange est bon.
FAKE app! Don’t use
They take your details and once you make a transfer it remains pending. Phone number representatives are only available on Whatapp and do not reply . DONT DOWNLOAD!!!!
Best app
I will definitely recommend this app. Best and reliable app. Best exchange rate as well.
Bon taux d'échange
Transfert rapide et meilleur taux d'échange. Juste que l'application sur iPhone bugue un peu.
Communication
App has. Contact or away of getting help during registration, my first registration said my phone number is in use by who? no way of contacting the admin, resetting password with email doesn’t work that concern me to rate it 1 star
Scam
I wish I can give 0 stars, u can’t trust these people with ur money
Scam
Support is trash
I sent money it shows paid but the recipient has not received.
For 4 days today no body in support has been able to help
I sent money it shows paid but the recipient has not received.
For 4 days today no body in support has been able to help
Worst mobile tranfer app
Dont use it please, v poor service and they held on my money for days , days no one picks up call tho
Worst money transaction ever
My transaction took hours, and throughout the whole process they kept asking for more and more identification. I sent my passport, I sent my bank statement, and then they asked if I was working. I explained that I’m not working, I’m a housewife, and my husband provides the money. They then told me that because the money comes from my husband, it’s “not mine,” and for that reason they cancelled my transaction.
I have never heard anything so ridiculous. How is the money my husband gives me not mine? It makes absolutely no sense, and it shows how unprofessional they are. They advertise all these great rates, but it’s all lies because the service doesn’t actually work.
Be careful — don’t download, don’t waste your time. This service is not worth it.
I have never heard anything so ridiculous. How is the money my husband gives me not mine? It makes absolutely no sense, and it shows how unprofessional they are. They advertise all these great rates, but it’s all lies because the service doesn’t actually work.
Be careful — don’t download, don’t waste your time. This service is not worth it.
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Its a joke / thieves
This is a joke
Please send me back my 100gbp if you cannot deliver your services! Compliance held for longtime!
Please send me back my 100gbp if you cannot deliver your services! Compliance held for longtime!
Never use them
When you have a real issue that needs them to sort it, you will never get them and they never even get to help you out. They just blacklist you and you try calling that number.
Delay transferring .
Taking time to send money still on processing transfer . I had all my ID for verification . It was just £100 but they taking the process like 1 Million . They need to improve a lot .
Mr Gurung
This app is so slow and no good