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RT Mobile 4

RT Mobile 4

by Dustin Collins

4 ratings
7 reviews
Free

Details

  • Released
  • Updated
  • July 25, 2012
  • June 17, 2019

Developer

Dustin Collins
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About

Manage your support tickets efficiently on the go with this client. Quickly find, organize, and update tickets using custom searches and groups. Attach photos directly from your device to comments and replies.

✓Manage tickets on the go
✓Custom searches and queries
✓Organize with groups
✓Attach photos to comments
✓Supports multiple servers
✓Offline ticket viewing
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What's New in RT Mobile 4

4.1.6

June 17, 2019

Updated to support the latest devices and backend technology. No feature changes were made in this update.

User reviews

Most RecentHighest RatedLowest Rated

Great tool!!!

This App is a must if your organization uses RT. The ability to create my own queries is fantastic. Thanks for a great App!
lrivera1lrivera1

SSO integration?

We’ve got our RTIR instance behind SSO, so cant use the mobile app. Any plans to support?
00zadzagy0000zadzagy00

Looks like a great app, but...

Looks like a great app but the support site is down.
eesobieesobi

Doesn’t seem to work with CAS servers

We’d love to try this app but completing the server info results in a string of code that our server admin tells us is the CAS stumbling over the username and password. Is this a known issue and is there a workaround?
FasEddieFasEddie

Beware: not fully functional on iOS8

This app does not work correctly with iOS 8. Support doesn't exist... Apple should remove this app.

8/23/17

This app has been updated several times since my original review. Issues I've faced have been fixed. I hope this trend continues!
olsondolsond
See 2 more reviews

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FAQ

What is RT Mobile 4?

RT Mobile 4 is a mobile application designed to help users manage their Request Tracker tickets efficiently while on the go. It allows for quick ticket searching, organization, and updates.

What server versions does RT Mobile 4 require?

RT Mobile 4 requires a Request Tracker 3.8.x or newer server to function. It supports authentication directly through the RT server and does not support web external authentication or the SelfService Portal.

Can I use RT Mobile 4 offline?

Yes, RT Mobile 4 caches tickets, allowing you to view them even when you are offline. This ensures you can access your ticket information regardless of your internet connection.

Does RT Mobile 4 support multiple servers?

Yes, RT Mobile 4 supports managing tickets from multiple servers simultaneously. It integrates them in a way that allows users to organize everything according to their preferences.

How does RT Mobile 4 handle attachments?

You can easily attach photos taken with your device's camera directly to ticket comments or replies within RT Mobile 4. This is useful for providing visual context or evidence.

What is the rating for RT Mobile 4?

RT Mobile 4 has a rating of 4.0 stars based on 4 user ratings. This indicates generally positive user feedback.

When was RT Mobile 4 last updated?

The latest version of RT Mobile 4, version 4.1.6, was last updated on June 17, 2019. The app was initially released on July 25, 2012.

What is the age rating for RT Mobile 4?

RT Mobile 4 has an age rating of 4+, making it suitable for a wide range of users. It is available for free on compatible devices.