Lose the splash screen
Lose the darn splash screen that comes up every time you go to the app, whether it’s open already or not and you get 5 stars. It takes too long to get to the messages…
Great Service - Bad App
I love the service. Only complaint is that it’s not 24/7. However, the app is extremely buggy and slow. Usually takes 1-2 minutes to open. The. If so want to see activity it has to load for another 10 seconds to see who called. Super slow servers. Get it together Ruby. You’re on a great path to success but you HAVE to invest in your IT!
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App Not Working
Doesn’t load after latest update, always incredibly difficult to report issues to company
App is trash
As far as the ruby service, they are great. There is a reason they are pricier than their competitors. But it’s worth it.
The app is pure trash. It’s not very good when it works. But it barely works. Doesn’t load to open half the time. Just today, I reset my phone and deleted the app just to see if it will work.
The app is pure trash. It’s not very good when it works. But it barely works. Doesn’t load to open half the time. Just today, I reset my phone and deleted the app just to see if it will work.
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Terrible App, Decent Dervice
First the service is pretty good for the price, though in the past year with all their new hires they’ve mad, the quality of the receptionists has decreased. Nearly half the time, they misspell (sometimes wildly) the caller’s name. Not sure why they don’t ask for spelling.
But the biggest problem I’ve encountered after 2 years with the service is the buggy iOS and web based interface for viewing and managing calls and setting status. It’s slow, buggy, and crashing…daily. Several times a week I need to clear my web browser cache/cookies to get the site to load. I’ve had to delete and reinstall the iOS app as well.
And Ruby couldn’t care less. I’ve complained about these issues a half dozen time as have others in their iOS reviews, but management ignores the issues. I suspect they figure they have enough revenue from their existing customer base that they needn’t update their customer-facing technology.
So…user beware. It’s a good service but the affordable price comes with the cost of regular frustration and utter disregard for the customer experience.
But the biggest problem I’ve encountered after 2 years with the service is the buggy iOS and web based interface for viewing and managing calls and setting status. It’s slow, buggy, and crashing…daily. Several times a week I need to clear my web browser cache/cookies to get the site to load. I’ve had to delete and reinstall the iOS app as well.
And Ruby couldn’t care less. I’ve complained about these issues a half dozen time as have others in their iOS reviews, but management ignores the issues. I suspect they figure they have enough revenue from their existing customer base that they needn’t update their customer-facing technology.
So…user beware. It’s a good service but the affordable price comes with the cost of regular frustration and utter disregard for the customer experience.
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Good service, poor app
App is glitchy and takes forever to load and refresh. Service by receptionists is good
Friendly, but terrible, receiptionists
We have used Ruby for over two years. We just had to stop using them finally since there were so many problems. How many hours of tech support do you want to spend with your receptionist service?
1. The app never works. Always crashing, glitching. Search function fails, messages disappear. Hours lost with tech support.
2. Messages taken by receptionists often have errors- typos in names, inaccurate messages. Time consuming to figure out what is true.
3. Statuses are impossible to set, instructions never seem to work. No matter how many times we called to set a setting, it always was wrong. Assigned to the wrong person, calls routed to the wrong line. Once a setting was set permanently, no one could get it taken off, despite promises that it was changed.
4. The two stars I give are because the receptionists were always SO INCREDIBLY FRIENDLY. Unfortunately that wasn’t enough to keep us. I hope they find a way to fix their app and fix their services, because right now it is not useable.
1. The app never works. Always crashing, glitching. Search function fails, messages disappear. Hours lost with tech support.
2. Messages taken by receptionists often have errors- typos in names, inaccurate messages. Time consuming to figure out what is true.
3. Statuses are impossible to set, instructions never seem to work. No matter how many times we called to set a setting, it always was wrong. Assigned to the wrong person, calls routed to the wrong line. Once a setting was set permanently, no one could get it taken off, despite promises that it was changed.
4. The two stars I give are because the receptionists were always SO INCREDIBLY FRIENDLY. Unfortunately that wasn’t enough to keep us. I hope they find a way to fix their app and fix their services, because right now it is not useable.
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Crashes slow buggy
Super slow not responsive at all. Chat script crashes easy time. Often have to close reopen app when making calls. If you switch apps you have to log back in and it takes for ever very very poor app design to an otherwise good service please fix ASAP
Small Business
As a growing small business, the calls became overwhelming. I work alone in the offices and couldn’t answer line two and I couldn’t answer if I was in a meeting or even in the bathroom! Ruby has made my life so much easier and now my customers aren’t getting my voicemail! Love it.
App that rocks
We use this exclusively for our business! What a great easy to use tool!
You don’t know what you have until it’s gone
This is my first time using an answering service. Ruby was highly recommended but after a month I wanted to search other options- I regret searching because Ruby is the best so I’m back. Don’t make the same
Mistake with me- just stick
With them. They are the best!!!!!
Mistake with me- just stick
With them. They are the best!!!!!
Great service; terrible app.
So buggy. Try typing something in the search bar (which appears on the “unread activity” page and not the home page); the first 2-3 times you try it will kick you back to the home screen. This is an annoying bug, but from a design perspective, why do we need to leave the home screen to search at all? Also, when you search, maybe you’ll get a progress indicator or maybe you won’t. Either way, it is unconscionably slow.
This is further compounded by the app requiring a full (slowwwww) restart if you’ve been out of it for more than a few seconds.
There is essential functionality here that makes the service more valuable (calling with your office line’s caller ID from you cell within the app), but it is painful to wade though the bugs.
This is further compounded by the app requiring a full (slowwwww) restart if you’ve been out of it for more than a few seconds.
There is essential functionality here that makes the service more valuable (calling with your office line’s caller ID from you cell within the app), but it is painful to wade though the bugs.
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Excellent customer service
RUBY has been an enormous help to our business. The app allows me to see who has called, even if the call was directed to someone else in the company. While expensive, it is a valuable service and we are very glad to have this organization working to ensure the success of our business.
Excellent service
Great customer service, receptionist are wonderful, saves me time, app features are fantastic.
This service is the bomb.
Best thing a small business can do. Get Ruby so you can he work done!
The app itself has issues
I want to be clear that I’m reviewing the app only. One problem I’ve had is trouble getting Ruby to allow me to place outgoing calls- I’ll attempt to dial and nothing happens- the call doesn’t go through and the screen doesn’t even register the request. This happens less frequently when I call from the message from Ruby. I hope that makes sense. I also have had issues with the notifications. I was away for a few days and activated my Do Not Disturb. When I came back, I had 26 missed calls. I went through and read each notification separately to dismiss them, but whenever I get a new message, the number comes back plus the amount of new messages I have. When I review the new notifications, the number disappears again.
I will keep and eye on the issues mentioned and update my review when these are fixed. You got this, devs! I hope this information helps!
I will keep and eye on the issues mentioned and update my review when these are fixed. You got this, devs! I hope this information helps!
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I’Solo Entrepreneur - this app saved my sanity!
As a solo entrepreneur, I was overwhelmed by all the things I needed to do to stay afloat. Having a professional, virtual receptionist at my disposal has made my life so much easier and saved me from losing my mind as business has picked up. Thank you, Ruby! You’re the best!
Can’t use directory from app
I liked the old app before update where you could dial your company’s directory
Slow and buggy
Takes forever to load. Freezes frequently. Text messages often unreadable for lack of proper spacing.
Recent update
This recent update does not seem to be working. I’m running iOS 12.3.1 on an iPhone Xs. App was working before the update.
