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Ruby 2.0 Virtual Receptionists

Ruby 2.0 Virtual Receptionists

by Ruby Virtual Receptionists LLC

338 ratings
15 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 9, 2023
  • September 29, 2026

Features

Developer

Ruby Virtual Receptionists LLC
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Ruby 2.0 Virtual Receptionists screenshot #1 for iPhone
Ruby 2.0 Virtual Receptionists screenshot #2 for iPhone
Ruby 2.0 Virtual Receptionists screenshot #3 for iPhone
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About

This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.

✓Virtual phone receptionists
✓Website chat support
✓Personalized customer experiences
✓FAQ answering
✓Call transferring
✓Message taking
✓Lead information collection
Show original description

What users say

Summarized from real user reviews of Ruby 2.0 Virtual Receptionists. Based on 338 reviews and a 4.8/5 average, it highlights the 7 positives and 28 negatives reviewers mention most about this Business app.

Positive things

  • 👍Polite and professional receptionists
  • 👍Great service overall
  • 👍App is great
  • 👍Well worth the money
  • 👍Top-tier service provided
  • 👍Delightful experience managing calls
  • 👍Willing to work with budget

Negative things

  • 🐛Frustratingly slow app
  • 🐛Unreliable app performance
  • 🐛App feels stuck in time
  • 🐛No meaningful updates
  • 🐛Messages lag
  • 🐛Call logs slow to load
  • 🐛Push notifications fail
  • 🐛Hybrid app not optimized
  • 🐛Slows down business responsiveness
  • 🐛Horrific iOS and website app
  • 🐛Technology problems plaguing platform
  • 🐛Duplicated charges
  • 🐛Consistent errors
  • 🐛App version 1.2.2 worse than 1.0
  • 🐛New app rollout was a disaster
  • 🐛Engineering team lacked QA
  • 🐛Abrupt app switch with no notice
  • 🐛Business without phone access
  • 🐛Password reset broken
  • 🐛Crappy service despite high cost
  • 🐛No callbacks for technical issues
  • 🐛No notification for incoming texts
  • 🐛Difficult to click on calls/texts
  • 🐛Texts own number
  • 🐛Broken image link for videos
  • 🐛Wildly frustrating experience
  • 🐛Worst vendor experience ever
  • 🐛Ruby 2.0 iOS not on legacy devices
See all reviews

What's New in Ruby 2.0 Virtual Receptionists

1.39

September 29, 2026

Bug fixes and Improvements.

User reviews

Most RecentHighest RatedLowest Rated

President

Everyone is extremely polite to callers and professional. I’m very pleased with the service they provide.
needy readerneedy reader

Response from developer

Thank you for your 5-star review. We are so glad you to hear you’ve had a positive experience with both our app and our team. Providing polite, professional service is always a goal, and we truly appreciate your support.

Just awesome

Great service great app
Rodney A FRodney A F

Response from developer

Thank you for your kind words and your 5 star review! We’re thrilled to hear that the app and service are delivering a great experience. Your support truly means a lot to our team.

Disappointed

The Ruby 2.0 app is frustratingly slow, unreliable, and seems stuck in time—literally. There haven’t been any meaningful updates in over a year, and it shows. Messages lag, call logs take forever to load, and push notifications often fail. It feels like a hybrid app that was never optimized for real business use.

If you rely on Ruby for real-time communication with customers, this app will slow you down and hurt your responsiveness. Until they actually fix it—or release a native rebuild—avoid at all costs.
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GerenthGerenth

Response from developer

We truly appreciate you taking the time to share your feedback. We are sorry to hear about the frustration you have experienced and we take your concerns seriously. To better understand the issues you are facing, and provide support, if you’d be open to connect directly, we’d love to learn more about your specific use case. Please reach out to us at staff@ruby.com or by calling 866-611-7829 with your account details. This will help us troubleshoot directly and ensure that you get the best experience possible.

Awful

The service is okay, not great but also not too expensive. The iOS app and the website app though are truly horrific. I’ve seen 14-year old coders build a more coherent and functional platform. Like other commenters have said, I’ve complained for years about the technology but Ruby, for all their endless “happy talk”, doesn’t care and have never addressed the problems plaguing their platform. I’m looking for a new service where I can actually log in to see and manage my messages. I recommend you do as well.
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BobHarocheBobHaroche

Response from developer

Thank you for your feedback. We recognize open lines of communication and reliable process is essential. We take your concerns seriously, if you are open to it, we’d appreciate the opportunity to learn more about the specific issues you are facing so we can address them more effectively. Please reach out to our support team – we’re here to help.

Unacceptable

Unacceptable sums this service up accurately. From duplicated charges for the same call, to consistent errors. From one business owner to another do yourself a favor and avoid this service.
Hunter7864453Hunter7864453
See 10 more reviews

User experience

🐞

Reported Bugs

14 issues

App is frustratingly slow and unreliable

Bug

App hasn't had meaningful updates in over a year

Bug

Messages lag, call logs take forever to load, push notifications often fail

Bug

iOS and website app are horrific and incoherent

Bug

Duplicated charges for the same call

Bug

Consistent errors with the service

Bug

App version 1.2.2 broke outgoing texting functionality (missing toll-free number option)

Bug

New app rollout was a disaster with poor quality assurance

Bug

Abrupt switch to a new app with no prior notice caused downtime

Bug

Password reset functionality is broken, requiring multiple devices and resets

Bug

No notification for incoming texts

Bug

System makes it difficult to click on customer calls and texts, sometimes texting own number

Bug

Broken image link where a texted video was supposed to be

Bug

Ruby 2.0 iOS version does not function on or provide support for legacy devices

Bug
✨

Requested Features

8 requests

Release a native rebuild of the app

Feature

Fix the technology problems plaguing the platform

Feature

Fix the issue with outgoing texts showing a random local number

Feature

Improve app quality assurance

Feature

Provide notifications for incoming texts

Feature

Make it easier to click on customer calls and texts

Feature

Fix the broken image link for texted videos

Feature

Ensure app functions on legacy devices

Feature

FAQ

What does Ruby 2.0 Virtual Receptionists do?

This service provides virtual receptionists for small businesses to manage phone calls and website chats. Their trained professionals aim to deliver exceptional customer experiences by answering frequently asked questions, transferring calls, taking messages, and collecting important information for follow-up.

How does the virtual receptionist service work?

Highly trained receptionists utilize proprietary software to handle incoming calls and website visitor inquiries. They personalize interactions, answer common questions, route calls appropriately, and take messages, ensuring businesses can easily follow up with potential leads or existing customers.

What kind of businesses is this service for?

The service is specifically designed for small businesses that want to enhance their customer experience and manage communications more effectively. It helps businesses appear professional and responsive without needing to hire in-house staff for these roles.

Can this service help with lead generation?

Yes, the virtual receptionists are trained to collect information from callers and website visitors. This collected data can make it easier for businesses to follow up with potential leads, thereby supporting lead generation efforts.