AnswerConnect vs Ruby 2.0 Virtual Receptionists
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
AnswerConnect
Manage your live reception account on your iOS device. This app provides access to a 24/7 customer service team, allowing you to view messages, customer contact information, and collaborate with your team. Stay updated on all customer interactions and ensure no message is missed.
- View inbound messages
- Access customer contact information
- Receive message notifications
- Forward messages via email/SMS
- Add notes to messages
- Collaborate with team on messages
- Archive messages
Read full descriptionHide full description
AnswerConnect allows you to access and update your AnswerConnect live reception account on your iOS device. AnswerConnect gives you a 24/7 customer service team of experienced, friendly receptionists for your business. Get AnswerConnect’s live-answering service dashboard in your pocket and never miss a customer's message. Harness the best of AnswerConnect and ensure that you stay updated of all the customer messages we take on behalf of your business. With AnswerConnect iOS app you can: -- View inbound messages taken by our customer service team -- Access contact information of your customers -- Receive notifications for both customer messages and team chats alike -- Forward customer messages to your team via email/SMS -- Add notes to a customer message for your team to view -- Report a problem or an issue to the admin. -- Switch to Chats to collaborate with Team on client messages -- Archive messages for future use Note: It is essential to have a live AnswerConnect account to access the iOS app
Ruby 2.0 Virtual Receptionists
This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.
- Virtual phone receptionists
- Website chat support
- Personalized customer experiences
- FAQ answering
- Call transferring
- Message taking
- Lead information collection
Read full descriptionHide full description
Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.
Screenshots
Verdict
AnswerConnect and Ruby 2.0 Virtual Receptionists both sit at 4.7 stars, but that hides the real split: 52% of AnswerConnect's written reviews are positive against 27% of Ruby 2.0 Virtual Receptionists's. AnswerConnect also leads on monetization model (free vs freemium) and update cadence (every 9 days vs every 3 weeks). Ruby 2.0 Virtual Receptionists's advantage is iOS requirement (13.0 vs 15.0). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for AnswerConnect against 4.8 for Ruby 2.0 Virtual Receptionists. Both are backed by a comparable volume of ratings — 1.1K and 338 respectively. Written reviews are what separate them: 52% of AnswerConnect's written reviews are positive against 27% of Ruby 2.0 Virtual Receptionists's.
AnswerConnect ships an update every 9 days, Ruby 2.0 Virtual Receptionists every 3 weeks. The most recent releases landed on October 8, 2026 and October 7, 2026 respectively.
| Parameter | AnswerConnect | Ruby 2.0 Virtual Receptionists |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.1K ratings) | 4.8 (338 ratings) — better |
| Positive reviews | 52.4% of reviews — better | 26.7% of reviews |
| Number of ratings | 1.1K — better | 338 |
| Update frequency | Every 9 days — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 231 MB | 69 MB |
| Age rating | 4+ | 17+ |
| Developer | AnywhereWorks | Ruby Virtual Receptionists LLC |
Customer experience
AnswerConnect
Ruby 2.0 Virtual Receptionists
User reviews
AnswerConnect
From 1.1K App Store ratingsWhat we love
- 👍 Professional and helpful customer service
- 🚀 Efficient and reliable call answering
- 📱 Useful mobile app and web platform
Room to improve
- ⚠️ Questionable billing practices and lack of transparency
- 🔍 Inconsistent call handling and language barriers
- 🐛 Frequent technical issues and app malfunctions
Ruby 2.0 Virtual Receptionists
From 338 App Store ratingsWhat we love
- 👍 Polite and professional receptionists
- 👍 Great service overall
- 👍 App is great
- 👍 Well worth the money
- 👍 Top-tier service provided
Room to improve
- 🐛 Frustratingly slow app
- 🐛 Unreliable app performance
- 🐛 App feels stuck in time
- 🐛 No meaningful updates
- 🐛 Messages lag
Bugs and requests
AnswerConnect
Reported bugs
3 issues- Notifications not working as expected
- App crashes and compatibility issues
- Inconsistent performance across devices
Requested features
3 requests- Detailed call logs and usage tracking
- Customizable notification settings
- Improved integration with scheduling tools
Ruby 2.0 Virtual Receptionists
Reported bugs
14 issues- App is frustratingly slow and unreliable
- App hasn't had meaningful updates in over a year
- Messages lag, call logs take forever to load, push notifications often fail
- iOS and website app are horrific and incoherent
- Duplicated charges for the same call
Show 9 moreShow fewer
- Consistent errors with the service
- App version 1.2.2 broke outgoing texting functionality (missing toll-free number option)
- New app rollout was a disaster with poor quality assurance
- Abrupt switch to a new app with no prior notice caused downtime
- Password reset functionality is broken, requiring multiple devices and resets
- No notification for incoming texts
- System makes it difficult to click on customer calls and texts, sometimes texting own number
- Broken image link where a texted video was supposed to be
- Ruby 2.0 iOS version does not function on or provide support for legacy devices
Requested features
8 requests- Release a native rebuild of the app
- Fix the technology problems plaguing the platform
- Fix the issue with outgoing texts showing a random local number
- Improve app quality assurance
- Provide notifications for incoming texts
Show 3 moreShow fewer
- Make it easier to click on customer calls and texts
- Fix the broken image link for texted videos
- Ensure app functions on legacy devices
In-app purchases
AnswerConnect
No in-app purchases
Ruby 2.0 Virtual Receptionists
No in-app purchases
Questions
Is AnswerConnect free?
Is Ruby 2.0 Virtual Receptionists free?
Which has better reviews, AnswerConnect or Ruby 2.0 Virtual Receptionists?
Do AnswerConnect or Ruby 2.0 Virtual Receptionists have ads?
Which is updated more often, AnswerConnect or Ruby 2.0 Virtual Receptionists?
Other comparisons
