Review of AnswerConnect – Call Answering Service
⭐️ 1 out of 5 stars
As a business owner, I trusted AnswerConnect to handle my calls professionally and transparently. Unfortunately, after months of reviewing billing statements and comparing them with my own carrier logs, it became clear that AnswerConnect’s billing practices are questionable and, in my opinion, predatory.
They charge by the minute, yet the actual usage—based on the start and end time of the calls—shows consistent overbilling. In many cases, calls that lasted 2 minutes and 20 seconds were rounded up to 5 minutes. The justification? “After-call work.” But this “after-call work” is untrackable, undefined, and unverifiable by the customer. It opens the door for arbitrary time inflation.
Their Terms of Service quietly mention this “after-call work” count, but they provide no dashboard, no timestamped logs, and no transparency into how long these tasks take or even what they involve.
In my case, I documented dozens of calls where the actual duration was far less than what I was charged, resulting in hundreds (possibly thousands) of dollars in overcharges. This isn’t just rounding up a few seconds—it’s systematic and feels like a loophole used to exploit business owners who are too busy to check every second.
When I reached out for clarification, I received vague answers and no resolution.
I’ve since left the service and would strongly caution any small business against using AnswerConnect unless they completely change their billing practices and provide full transparency and itemized logs for all time charged.
Until then, this company cannot be trusted to bill ethically or operate transparently.
As a business owner, I trusted AnswerConnect to handle my calls professionally and transparently. Unfortunately, after months of reviewing billing statements and comparing them with my own carrier logs, it became clear that AnswerConnect’s billing practices are questionable and, in my opinion, predatory.
They charge by the minute, yet the actual usage—based on the start and end time of the calls—shows consistent overbilling. In many cases, calls that lasted 2 minutes and 20 seconds were rounded up to 5 minutes. The justification? “After-call work.” But this “after-call work” is untrackable, undefined, and unverifiable by the customer. It opens the door for arbitrary time inflation.
Their Terms of Service quietly mention this “after-call work” count, but they provide no dashboard, no timestamped logs, and no transparency into how long these tasks take or even what they involve.
In my case, I documented dozens of calls where the actual duration was far less than what I was charged, resulting in hundreds (possibly thousands) of dollars in overcharges. This isn’t just rounding up a few seconds—it’s systematic and feels like a loophole used to exploit business owners who are too busy to check every second.
When I reached out for clarification, I received vague answers and no resolution.
I’ve since left the service and would strongly caution any small business against using AnswerConnect unless they completely change their billing practices and provide full transparency and itemized logs for all time charged.
Until then, this company cannot be trusted to bill ethically or operate transparently.
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My new office assistant
This is my new hire & a good value for the service provided.
Disappointed
Have been using the AC for a very long time, unfortunately the problems are become more frequent and much harder then before. Time to look for something new
Not a fan
Receiving pages despite not being on call and being listed on do not disturb. Can’t control how many times the notification goes off.
Freedom to carry on working.
Enjoying Answer connect very much.
Buyer Beware…
I was very hopeful when I first signed up with Answer Connect thinking as thorough as the onboarding process was that this was going to be a great addition to our company. But I did not get anything close to what we paid for. If you can imagine the Simpson quickly mart guy and his family answering your phone, each call taking 3-9 minutes because the language barrier was so difficult to get passed, and screwing up all the callers information every single time. That was the service I received from Answer Connect. I repeatedly called customer service asking again and again and again to speak with a manager desperately trying to resolve the nightmares their agents keep creating for me, since having a dedicated account manager wasn’t an option for me I had to settle for whoever wanted to talk to me that day.
I lost allot of business because of irritated customers that could not get passed our answering service. This company took my money and hurt my business.
I lost allot of business because of irritated customers that could not get passed our answering service. This company took my money and hurt my business.
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Phenomenal Answering Service
I have been using this service for almost a year now and have no complaints. Customer service is very helpful and the operators who answer my calls have been great at following telephone scripts and getting the pertinent information to me. I highly recommend this service.
Great Service
Great Service I’ve been with them for years !
Above and beyond!
Had AnswerConnect for a few years now and continues to exceed expectations. The use of the great answering and messaging along with Setmore scheduling has allowed me as a small business to thrive and compete with the larger competition by being viewed as a more professional service provider with 24/7 access.
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Extremely Impressed with Professionalism and Services
AnswerConnect has blown me away with their services. I’m a business professional that expects a high level of customer service for the agency I manage as that’s what I expect from myself and my team when we are taking care of our own customers. It’s hard to impress me but they have made my life easier and their iPhone app, web platform, and desktop app is outstanding.
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Professional
We’ve used these guys for years. Always on target with their professionalism and pricing.
Poor service.
We hired you because you are supposed to know and understand the HomeVestors business. If we only needed to get a message to call people back, we would not have provided a script.
Unorganized company
The 5 star reviews are mostly false. Check the BBB. The short time I used this service I received the first and only 1-2 star reviews in over a decade. The price went from 300 to over 900 on several different occasions per billing cycle. I noticed the call log had many unfamiliar numbers and area codes. Once I fired them I received so many telemarketing calls I had to put number on “do not call” registry. I feel they had shared my number in order to generate the calls that led to the triple charges. I reported them and I have not received a response to civil lawsuit.
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Great service!
Customer service is great and responsive. Love the mobile phone number capabilities!
Great app and company need at least one thing
I am enjoying this company and the fact that they have location around the globe that help keep things moving should there be a power outage in an area where a call center is at. The one thing I would love to be able to do (if able I have not figured it out yet) is adjust my on call rotation from the app. Still so far a good switch.
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Awesome Service
Love AnswerConnect.. best and smartest investment to make!
Only notifications without ringtones or repeat options
No repeat notifications option until answered
Thanks
Love this company they are great always quick to address any changes excellent customer service thank you guys
Missing notifications
I regularly do not get notifications so when I open up the app after getting a text there will be 3 calls instead of just the 1 for the recent text
Broken app
App doesn’t work any more
Response from developer
Hello, We are really sorry that you are facing an issue with the application. We have a new version of the AnswerConnect mobile application that would fix the issue. Please update your application. If you need help in fixing the issue, please reach us at clientservices@answerconnect.com
