LEX Reception vs Ruby 2.0 Virtual Receptionists
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
LEX Reception
This app provides a 24/7 live answering service for legal professionals, capturing and converting leads. Manage calls, messages, contacts, and team collaboration from anywhere. Optimize your account and review insights on the go.
- 24/7 live answering service
- Lead capture and conversion
- Real-time message review
- Business line calls and texts
- Contact management
- Team messaging and video calls
- File sharing
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Manage your firm from anywhere with LEX Reception’s mobile app. Free yourself from the office with a 24/7 live answering service. Our legal intake specialists will capture and convert your leads while you review your messages in real-time from our mobile app. Make and track calls from your business line, manage contacts, view insights, and optimize your account on the go, as our virtual receptionists answer your calls and qualify your leads. With our mobile app, your LEX Reception account is always at your fingertips. Manage Your Calls - View your call log and messages - Call and text clients from your business line - Listen to call recordings - Add, verify and manage your contacts - Add notes to messages and contacts to personalize greetings - Update your status to instantly change your availability Connect With Your Team - Message and video call your team members - Create groups for instant collaboration - Send and receive files Update Your Account - Give feedback to our virtual receptionists - Edit your business profile, hours, and team members - Track your billing preferences - Manage your account settings To use our virtual receptionist mobile app, you’ll need an active account with LEX Reception. LEX Reception is a team of virtual receptionists specializing in detailed support for law firms and solo attorneys. For more information on LEX’s legal answering service, take a look at our website: https://www.lexreception.com/ Do you have any questions about how to set up an account with LEX Reception? Call us on 1-800-800-9995 or send an email to info@lexreception.com.
Ruby 2.0 Virtual Receptionists
This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.
- Virtual phone receptionists
- Website chat support
- Personalized customer experiences
- FAQ answering
- Call transferring
- Message taking
- Lead information collection
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Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.
Screenshots
Verdict
LEX Reception and Ruby 2.0 Virtual Receptionists both sit at 4.8 stars, but that hides the real split: 75% of LEX Reception's written reviews are positive against 27% of Ruby 2.0 Virtual Receptionists's. LEX Reception also leads on monetization model (free vs freemium). Ruby 2.0 Virtual Receptionists's advantage is iOS requirement (13.0 vs 15.0). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for LEX Reception against 4.8 for Ruby 2.0 Virtual Receptionists. Both are backed by a comparable volume of ratings — 561 and 338 respectively. Written reviews are what separate them: 75% of LEX Reception's written reviews are positive against 27% of Ruby 2.0 Virtual Receptionists's.
LEX Reception ships an update every 2 weeks, Ruby 2.0 Virtual Receptionists every 3 weeks. The most recent releases landed on October 12, 2026 and October 7, 2026 respectively.
| Parameter | LEX Reception | Ruby 2.0 Virtual Receptionists |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (561 ratings) | 4.8 (338 ratings) |
| Positive reviews | 75.0% of reviews — better | 26.7% of reviews |
| Number of ratings | 561 — better | 338 |
| Update frequency | Every 2 weeks — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 298 MB | 69 MB |
| Age rating | 4+ | 17+ |
| Developer | Kevin Payne | Ruby Virtual Receptionists LLC |
Customer experience
LEX Reception
Ruby 2.0 Virtual Receptionists
Bugs and requests
LEX Reception
Not enough reviews yet to summarise bugs or requests.
Ruby 2.0 Virtual Receptionists
Reported bugs
14 issues- App is frustratingly slow and unreliable
- App hasn't had meaningful updates in over a year
- Messages lag, call logs take forever to load, push notifications often fail
- iOS and website app are horrific and incoherent
- Duplicated charges for the same call
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- Consistent errors with the service
- App version 1.2.2 broke outgoing texting functionality (missing toll-free number option)
- New app rollout was a disaster with poor quality assurance
- Abrupt switch to a new app with no prior notice caused downtime
- Password reset functionality is broken, requiring multiple devices and resets
- No notification for incoming texts
- System makes it difficult to click on customer calls and texts, sometimes texting own number
- Broken image link where a texted video was supposed to be
- Ruby 2.0 iOS version does not function on or provide support for legacy devices
Requested features
8 requests- Release a native rebuild of the app
- Fix the technology problems plaguing the platform
- Fix the issue with outgoing texts showing a random local number
- Improve app quality assurance
- Provide notifications for incoming texts
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- Make it easier to click on customer calls and texts
- Fix the broken image link for texted videos
- Ensure app functions on legacy devices
In-app purchases
LEX Reception
No in-app purchases
Ruby 2.0 Virtual Receptionists
No in-app purchases
Questions
Is LEX Reception free?
Is Ruby 2.0 Virtual Receptionists free?
Which has better reviews, LEX Reception or Ruby 2.0 Virtual Receptionists?
Do LEX Reception or Ruby 2.0 Virtual Receptionists have ads?
Which is updated more often, LEX Reception or Ruby 2.0 Virtual Receptionists?
Other comparisons
