Ruby 2.0 Virtual Receptionists User Reviews

Name: Ruby 2.0 Virtual Receptionists
Rating: 4.81009 (337 reviews)

Ruby 2.0 Virtual Receptionists

Ruby Virtual Receptionists, LLC

💼 Business

📊 Productivity

Top reviews

Most Recent Highest Rated Lowest Rated

President

Everyone is extremely polite to callers and professional. I’m very pleased with the service they provide.

needy reader

2 months ago

Just awesome

Great service great app

Rodney A F

7 months ago

Response from developer

Thank you for your kind words and your 5 star review! We’re thrilled to hear that the app and service are delivering a great experience. Your support truly means a lot to our team.

Disappointed

The Ruby 2.0 app is frustratingly slow, unreliable, and seems stuck in time—literally. There haven’t been any meaningful updates in over a year, and it shows. Messages lag, call logs take forever to load, and push notifications often fail. It feels like a hybrid app that was never optimized for real business use.

If you rely on Ruby for real-time communication with customers, this app will slow you down and hurt your responsiveness. Until they actually fix it—or release a native rebuild—avoid at all costs.

Gerenth

10 months ago

Response from developer

We truly appreciate you taking the time to share your feedback. We are sorry to hear about the frustration you have experienced and we take your concerns seriously. To better understand the issues you are facing, and provide support, if you’d be open to connect directly, we’d love to learn more about your specific use case. Please reach out to us at staff@ruby.com or by calling 866-611-7829 with your account details. This will help us troubleshoot directly and ensure that you get the best experience possible.

Awful

The service is okay, not great but also not too expensive. The iOS app and the website app though are truly horrific. I’ve seen 14-year old coders build a more coherent and functional platform. Like other commenters have said, I’ve complained for years about the technology but Ruby, for all their endless “happy talk”, doesn’t care and have never addressed the problems plaguing their platform. I’m looking for a new service where I can actually log in to see and manage my messages. I recommend you do as well.

BobHaroche

a year ago

Response from developer

Thank you for your feedback. We recognize open lines of communication and reliable process is essential. We take your concerns seriously, if you are open to it, we’d appreciate the opportunity to learn more about the specific issues you are facing so we can address them more effectively. Please reach out to our support team – we’re here to help.

Unacceptable

Unacceptable sums this service up accurately. From duplicated charges for the same call, to consistent errors. From one business owner to another do yourself a favor and avoid this service.

Hunter7864453

2 years ago

Exceptional

Ruby is amazing. They have made my life easy by taking over my incoming calls.
They are professional, consistent and follow the instructions to a Tee. Well worth the money. The app has a few bugs here and there but doesn’t take away from the top tier service they provide.

Raybobhere

3 years ago

“Changes to texting” does not equate to improvements (version 1.2.2)

This app continues to be far worse than version 1.0. Devs, please fix what broke in 1.2.2. When we send an outgoing text, we choose (through a scroll wheel ) our toll free number or our local number. Our toll free number is gone now so it looks like we’re texting from a random local number. Please fix it!

JLomby

3 years ago

Response from developer

Thank for taking the time to provide this honest feedback. We would welcome the opportunity to assist you with any specific concerns you have. Please reach out to our Customer Happiness team.

New CEO ruined this service with version 2.0

My company has used Ruby for over 5 years. There were times when receptionists made errors in call routing, but mostly it was successful. The new app rollout was a disaster and whichever engineering team was in charge of quality assurance should be terminated.
We’ll keep the service for now, but will be looking for a better solution.

One Deep Breath

3 years ago

Ruined My Business

Summer is a very slow month for my business, so it’s very important that I convert as many leads as possible during that month. Ruby abruptly switched to a new app on a random Monday morning with no prior notice. I was down for almost a month. My business was rendered without access to its phone number for that time. I’m really struggling to get by at this point, and it’s all the fault of this app.

It's Not A Real App

3 years ago

Response from developer

Thank you for sharing this honest feedback with us. We are sorry to hear about the difficulties you have experienced with the app. Our Customer Happiness team would be delighted to assist you with the app to set you up for success.

Password reset broken, ruby 1.0 still works

After attempting to move from ruby to ruby 2.0, my password was lost, but trying to reset the password is completely broken. You need two devices, whether it’s two phones or a phone and desktop. If you try to reset from one device, switching to your email app and then back to ruby, it goes back to the login screen and you have to ask for another reset code.

Why does this app even exist if the previous version still works?

ADW828

3 years ago

Response from developer

Thank you for sharing your experience with us. Please feel welcome to reach out to Customer Happiness and we would be delighted to assist you with your password reset.

Awful

I don’t know what happen with Ruby I’ve been a customer for over five years. Ever since they switch to Ruby 2.0 things have been horrible for me. I pay them a lot of money every month and still get crappy service. I’ve called them over seven times to report problems with their app and their technical service. I have not received any phone calls back. It’s too bad they used to be a great company. I am at my wits end with their service and their app. If you’re looking for a receptionist company, look somewhere else.

Bradbelnap

3 years ago

Response from developer

Thank for providing this feedback. We want to express our genuine apologies for the frustrations you experienced and the prolonged wait times you encountered while trying to reach out to our team about the app.

Not ready for prime time

If this is supposed to be an improvement on the original, we are not seeing it. There is no notification for incoming texts, the system makes it very difficult to click on the customer call and click text, like we used to do. It keeps trying to text our own number. Broken image link where a texted video was supposed to be. I wish we could go back to the original. At least with that one we knew what it was missing.

Jana Lomb

3 years ago

Response from developer

Thank for taking the time to provide this honest feedback. We would welcome the opportunity to assist you with any specific concerns you have. Please reach out to our Customer Happiness team.

Ruby Success

We use Ruby to manage our calls for two businesses. Items been a delightful experience and they are always willing to work with us to figure out any plan modifications to fit our budget.

tarobb1

3 years ago

Response from developer

Thank you for your kind words! We are delighted to hear how the app is helping you save time and manage your businesses.

Wildly frustrating.

I can’t truly articulate how terrible y experience with Ruby has been. Honestly, the worst experience I’ve had with an vendor, ever. We tried Ruby hoping to create some efficiency and it’s turned into a nightmare.

Cornpuppy23

3 years ago

Response from developer

Thank you for taking the time to share this feedback with us. We are committed to delivering exceptional service to the small business community and would be delighted to assist you. Feel welcome to reach out to us if you would like to connect further.

Does not work

Ruby 2.0 iOS version does not function on, or provide support for, legacy devices

Ruby 2.0 problem

3 years ago

Response from developer

Thank for providing this feedback. If there is a specific issue we can help troubleshoot, feel welcome to reach out to Customer Happiness for further assistance.