This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.
What We Love
- π Polite and professional receptionists
- π Great service overall
- π App is great
- π Well worth the money
- π Top-tier service provided
- π Delightful experience managing calls
- π Willing to work with budget
Room to Improve
- π Frustratingly slow app
- π Unreliable app performance
- π App feels stuck in time
- π No meaningful updates
- π Messages lag
- π Call logs slow to load
- π Push notifications fail
- π Hybrid app not optimized
- π Slows down business responsiveness
- π Horrific iOS and website app
- π Technology problems plaguing platform
- π Duplicated charges
- π Consistent errors
- π App version 1.2.2 worse than 1.0
- π New app rollout was a disaster
- π Engineering team lacked QA
- π Abrupt app switch with no notice
- π Business without phone access
- π Password reset broken
- π Crappy service despite high cost
- π No callbacks for technical issues
- π No notification for incoming texts
- π Difficult to click on calls/texts
- π Texts own number
- π Broken image link for videos
- π Wildly frustrating experience
- π Worst vendor experience ever
- π Ruby 2.0 iOS not on legacy devices
