Can’t access past issues I own
I think it’s time to part ways. No help
Great Magazine, Horrific App
It pains me to write this review for the app of a magazine I’ve read for 28 years.
Thieves
I paid for a year’s subscription a week ago. It still says I can’t read the magazine as I allegedly haven’t subscribed (I have). Email support dats ago, but no response, so clearly they aren’t interested. Scam app.
Don’t use this app
While I enjoy the magazine, this app is terrible. With the last update, I have lost access to both purchased and subscription issues. Further, after multiple emails to the in-app support, I have yet to receive any kind of response, I’m terminating my subscription. Even if I was to be understanding about app upgrade related issues (which I generally am, having been on the developer side before), the lack of response to multiple requested for assistance is not acceptable. Stay far away from this app.
2022 update. Went back after a year to check and see if the app was fixed and I could access my issues. Cannot. Still a terrible app.
2022 update. Went back after a year to check and see if the app was fixed and I could access my issues. Cannot. Still a terrible app.
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Ripped off !
I subscribed to digital Rue Morgue for a year and then renewed. Recently, I had to delete the app to correct some technical problems on my iPad. When I restored purchases, it recognized only my current subscription and NONE of the previous issues. I complained online with no response. Two weeks later, the app is updated after a years-long dormancy. I thought “Great! Perhaps this will fix my missing issues problem.” No. Just the opposite. Now the app will not only not recognize my past issues, it doesn’t recognize my current subscription either. I was only two issues in with four more to go. Now, I have ZERO issues from my subscriptions in my digital library despite paying for two years worth. Screw you, Rue Morgue. I’ll never subscribe again.
UPDATE 07 May 2022: App updated two months ago. My digital library is still empty. My review stands.
UPDATE 07 May 2022: App updated two months ago. My digital library is still empty. My review stands.
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