Can’t access past issues I own
I think it’s time to part ways. No help
Great Magazine, Horrific App
It pains me to write this review for the app of a magazine I’ve read for 28 years.
Thieves
I paid for a year’s subscription a week ago. It still says I can’t read the magazine as I allegedly haven’t subscribed (I have). Email support dats ago, but no response, so clearly they aren’t interested. Scam app.
Don’t use this app
While I enjoy the magazine, this app is terrible. With the last update, I have lost access to both purchased and subscription issues. Further, after multiple emails to the in-app support, I have yet to receive any kind of response, I’m terminating my subscription. Even if I was to be understanding about app upgrade related issues (which I generally am, having been on the developer side before), the lack of response to multiple requested for assistance is not acceptable. Stay far away from this app.
2022 update. Went back after a year to check and see if the app was fixed and I could access my issues. Cannot. Still a terrible app.
2022 update. Went back after a year to check and see if the app was fixed and I could access my issues. Cannot. Still a terrible app.
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Ripped off !
I subscribed to digital Rue Morgue for a year and then renewed. Recently, I had to delete the app to correct some technical problems on my iPad. When I restored purchases, it recognized only my current subscription and NONE of the previous issues. I complained online with no response. Two weeks later, the app is updated after a years-long dormancy. I thought “Great! Perhaps this will fix my missing issues problem.” No. Just the opposite. Now the app will not only not recognize my past issues, it doesn’t recognize my current subscription either. I was only two issues in with four more to go. Now, I have ZERO issues from my subscriptions in my digital library despite paying for two years worth. Screw you, Rue Morgue. I’ll never subscribe again.
UPDATE 07 May 2022: App updated two months ago. My digital library is still empty. My review stands.
UPDATE 07 May 2022: App updated two months ago. My digital library is still empty. My review stands.
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Horrible
I signed up again and all my previous issues I had bought are gone. I can’t email anyone because I get an error message. I requested a refund through the Apple Store since I was ripped off. Don’t subscribe to this crap.
Back issues
Are not available when you purchase a subscription for the magazine. I’d give it 5 stars if I didn’t have to pay $5.99 per back issue and for special issues. They should be free for the subscription price of $29.99 per year.
Horrible service
I subscribed and was very happy with the magazine. After l had to reinstall the app l lost all of my back issues- ‘restore issues’ was unsuccessful. I tried to email Matt’s but that failed too because my browser, Firefox, does not have JavaScript. So, all my issues gone. Don’t throw your money set! I tried emailing the fraudsters but even that returned an error. Do NOT buy anything from this company - a bunch of rogues!
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Can’t access past issues I own
Subscribed but the previous months issue is now locked and only available for purchase. Even though it was part of my subscription. Not happy with how this is handled, and no login info to see what exactly I own. Fix ASAP. It’s 2020
Heavy-handed political hectoring
I used to love this magazine until the editors started subjecting its readers to their unhinged political agenda.
Recent update ruins app
Editions fail to load even after they’re “downloaded” onto device.
App is essentially unchanged since its inception.
Support is unhelpful and just ignored once they realize they can’t do anything since the actual app is garbage.
Don’t waste your money, buy the physical magazine or buy Fango instead.
App is essentially unchanged since its inception.
Support is unhelpful and just ignored once they realize they can’t do anything since the actual app is garbage.
Don’t waste your money, buy the physical magazine or buy Fango instead.
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FANGTASTIC!!
Been wanting to read rue morgue on my iPad forever but they weren’t in the iTunes Store but now I finally can with this beastly app thank you jebus
RIPOFF
Paid for a subscription for a year. Had to update iPad and subscription got wiped and cant restore purchases. Complete waste of money. Dont buy.
Fine
This is a fine, fine magazine.
Crashes when it opens
You cannot use this app. It crashes immediately.
Needs Update
Crashes when opened. Needs update desperately. I can’t access my magazines!
Working smoother than ever
This app had been notoriously slow loading and buggy. However, the latest updated provides the smoothest and quickest loading version ever.
Crashes
App is now crashing before it even launches. Can't access any of my purchases. UPDATE: Deleted the app and re-installed, seems to be working fine now. It's still clunky, but at least I can access all my content again.
Great!
An awesome way to navigate the same excellent content, and have access to back issues, if getting you hands on rue morgue mag is tricky (like me in Australia) you'll love this
New version stinks
App will not open. Constantly crashes. Can't access subscription. No responses to emails.
