Glitchy and not user friendly
App displays many errors throughout class
booking experience. Requires multiple logins to book a class. Slow screen transitions. Please invest in a better app experience!
booking experience. Requires multiple logins to book a class. Slow screen transitions. Please invest in a better app experience!
Too buggy
Login shuts down 2 or 3 times before FINALLY logging me in and not crashing. Needs to be more stable.
App developed by a monkey….
You know what they say, if the monkey doesn’t get bananas, it can’t be successful. No exception here folks. This is the WORST app I have ever encountered. I’m a member here and strongly considering canceling my membership. I hope management reads this. -
Unable to book my own rides
App is very laggy/buggy. I have an unlimited membership and have to call ahead each time I want to ride because I am unable to book the ride myself through this app. When I go to check out it asks me to purchase a membership. Upon checkout, it also switches from my user to a totally random user.
Slow to Load
The app is slow to load from start to finish. You have to wait for the page to load, wait for the classes to load, wait for the bike selection to load, and wait for a confirmation. I’ve got 5G and all the bars…this shouldn’t be happening and I know it’s a common complaint at my location.
Awful app, fire your developer
This app is terrible. There are so many issues booking classes, it takes forever and frequently times out when you try to pick your bike. Forget about booking outside of your home studio, that’s an endless loop of logging in over and over. If there’s a waitlist, you can’t be added. And you can’t see what bike you’re on after booking or easily change bikes. The old app functioned so much better. This isn’t new technology, any halfway decent developer can create an app that works better, or fix this one. Cut your losses and fire your app dev company and bring someone in that can fix this app.
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Awful!!!
The new app is TERRIBLE! You can’t modify your existing ride without canceling it first, sometimes booking a bike takes several attempts, and accessing your ride history and points earned takes more effort than it’s worth. Please bring back the old app!!!
I’d review if worked !
Can log in from web browser just fine yet the app says no account found. An app with 2.0 version should be a step forward not backwards. So for this “beta” version no review!
Too many glitches
Problems booking classes- had to utilize actual website and call to book classes for the first time and app also brings up someone else’s account. Lacking ability to modify/edit ride-adjust bike number without having to cancel class. Would be very helpful to be able to view bike availability if already booked for a class to bring in friends to ride. New app is lacking in a lot of aspects which has been disappointing. The old app should not have been deactivated until kinks in new app were perfected. Brought up all this feedback to the studios I visit, posted review in hopes these changes can be made ASAP.
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we want the old app back.
The new app is just terrible. I’m not able to modify my bike, I can’t even see which bike I’m on, my stats from previous classes aren’t accessible, and I’m unable to see how many credits I have remaining for each month. I’m constantly getting kicked off the app or it simply doesn’t load. They no longer have the feature that lets me see where I stand among other members. What was even the point of creating a new app when it’s 10x worse than the old one?
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Good update but could use some work…
Dislike that in the new app I am unable to see which bike number I reserved when I check in or look at my reservation and am unable to change bikes like I could in the first app.
Missing stats
I exclusively used the app previous to the update but the new app is missing features that I rely on. To start, it does not include watts in the stats listed for previous classes. Before the update I didn't view the email because the app had everything I need but now I need to use the email to review my avg watts for a previous class. The new app also doesn't list avg rpms. The zone feature is useless unless you use the Rukus arm band heart monitor. I use an Apple Watch and used to use the app to track my stats; now I am deleting the app and will rely on the email. Please release an update of the app that includes avg watt and avg rpm. Lastly, I don't understand the MPH statistic in the app. The email lists Avg/Max but the stat in the app is not either of those. Example: Today in the email, it says my Avg/Max MPH is 20.0/27.0. The app says 27.04 mph. Is the app only listing max MPH instead of average?
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Change bikes option!
The new app does not allow me to change bikes once i have my ride scheduled.
PLEASE FIX THIS!
PLEASE FIX THIS!
Seamless App and Easy to Use!
The new Rukus app is beautiful! The new layout is so easy to use. It is so easy to book your bike and keep track of past classes, points, and future rides!
AMAZING APP & USER FRIENDLY
This app is incredible! You can track your workouts, sign up for classes, & book classes at other locations! I love seeing how many points I’m earning and how I can redeem them towards a free Celsius or to buy FREE classes for my friends! Highly recommend the studio & this app to everyone!💚
