They don’t actually have it built into operations
Received my order placed email at 10:35 for a single breakfast sandwich and a latte at 10:55. Waited 5 past (11am) to give them cushion and checked in. Hadn’t even started my order, and couldn’t even produce it by 11:15. Train is at 11:18, so I ask for a refund. They rushed a terrible iced drink that was literally clear at the bottom from so much syrup, and then give me that and only refund the sandwich, like I want the terrible drink anymore. Of course I don’t have time because the train is leaving in 3 minutes after they couldn’t make a panini in 45 minutes. Never coming back. I feel like I waited 3/4 an hour just to be robbed.
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Marin rustic central
You Marin people are hilarious
Best place
Best place
Great bakery; horrible app
This app doesn’t work reliably and is so poorly designed that we’ve spent more time trying to place orders than it would have taken if we just stood in line; 1/2 the time, the orders never go through. Worst food ordering app I have ever used. On top of it all they use email for order status updates vs text. It’s 2020 Rustic it wouldn’t take much to fix this app!
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Worked perfectly
Ordering was easy. Confirmation email received within seconds. Follow up email with expected time order will be ready. My only (very) minor criticism is the prediction was off by 5 minutes, so maybe 4 1/2 stars. Otherwise everything was seamless.
Works great staff needs training
My order was perfect and easy to order but when I walked in the staff yelled at me for a couple minutes about how I could not add comments to remove things. Also the dressing on the side resulted in a half sized salad. Literally half the usual size as they put the dressing in the box. Bummer to get a side salad sized serving and screaming at for $15.
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Order didn’t actually go through to the kitchen
They put a rush on when they realized the problem but we have still waited one hour so far!!
No confirmation of order?
Big line outside Rustic Bakery Marin so I ordered with the app. After placing the order, there’s no confirmation email, text, or history in the app to know if it went through. I checked my credit card online and saw the charge by Rustic. Went inside to confirm they had the order OK. But I should have some record. And the app says you’d be messaged when ready, I wasn’t, so glad I was waiting inside and they called my name. Still, got my food faster than if I’d waited in the line 20 people deep.
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Not working right
The last few times I’ve used it, I get through the whole process of ordering, and when I go to pay, the app craps out and the order doesn’t go through. Such a bummer!
Location Bug - Do Not Use this App
There is a bug with this app, where if you select the location you wish to order from, then select items, your pick up location is then changed on checkout. I've had this happen multiple times along with coworkers who've experienced the same issue. We've called Rustic Bakery to complain and cancel orders that were not distributed correctly, but the bug still hasn't been fixed. If you want to ensure your ordering from the right location, then call the venue. Don't use the app.
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Missing tons of menu items
This app looks nice and does a good job of matching your location to the nearest RB. But I don't understand why so many of RB's key menu items are not available: Strada? No. Kouign-amann? Nope. Latte? Sure — unless you want soy.
What's the point of encouraging people to order online if they can't get what they came for?
What's the point of encouraging people to order online if they can't get what they came for?
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