Lost purchase
Lost all purchases - I won’t be buying the same books over again - very poor
Good and functional
It’s a little clunky compared to other app but there are no other issues I have found stoping you form accessing to the books you want so overall is a good app.
It should be so easy
And it absolutely isn’t. The app fails at the first step, not allowing me to log in, telling me that the log-in details and password are incorrect despite sending me the password, I didn’t even have to make up my own password, moments before. As a result I can not access the books that I have paid for. I have spent far too much time trying to resolve this with the RYA. My conclusion is that app is a waste of time, I will not recommend it to any students when I am instructing.
Show more
The RYA should be better than this
I am a RYA member and have been for a number of years . I have had trouble with app in the past . Also buy via Apple and not the content is not available elsewhere . Now updated books/ new versions make the old ones not available on my iPad ..
A brand such as the RYA should hold better standards than this app provides I regret not purchasing printed material and feel hard done by.
A brand such as the RYA should hold better standards than this app provides I regret not purchasing printed material and feel hard done by.
Show more
Hopeless - app won’t even download
Trying to get my VHF ebook - never come across such complicated instructions in my life and now th app won’t even download. Frustrated greatly understates how I feel.
Can’t login
This app needs updating ASAP. It doesn’t allow me to login, and I can’t reset my password either.
I have an e-book redemption voucher which I can’t get access to. Not a great experience.
I have an e-book redemption voucher which I can’t get access to. Not a great experience.
Book update bug
Unstable app, when a book update is available I am unable to access the old version or update due to some xml error. Only option is to remove app and reinstall. Save yourself the effort and buy paper books!
Lost all purchases!
I’ve gone back into the app after buying over half a dozen books in the past and I can’t access them anymore! It’s asking for a sign in which I don’t have! Never had! So I’ve lost 100’s of ££’s worth of books! 😡
Convoluted, complex, incomprehensible
The most convoluted, unworkable palaver I have ever come across to purchase and open an ebook. Completely unresponsive.
App is happy to take the money but not provide the content
I purchased the VHF handbook. The funds were taken but the app says I own nothing. Now I’ll need to raise it as a fraudulent transaction which is hassle I do not need!
Can’t even login in
Tried the app on 2 devices after trying to use the windows app. iPad app can’t open the login screen. Same on my iphone. Windows app cant connect to the internet despite firewall settings being open for it. Not a fan.
Book update bug outstanding
The content and app are great, it would be 5 stars apart from the already noted update bug. This is tedious. You can guarantee that when you want to look something up quickly and you are in patchy coverage it will want to update. Say no and the app crashes, say yes and the update crashes. Delete the app, reinstall and re-download all content…
This is a serious bug for an app that invites £100’s of purchases for use in areas where coverage is poor:
This is a serious bug for an app that invites £100’s of purchases for use in areas where coverage is poor:
Show more
Did what it said on the wrapper
Downloaded app, then my 6 purchased titles, all working as expected (on an iPad Pro). Hopefully will not encounter problems when updating or adding more titles.
Completely broken
As of today the 27th July 2020, the app was unable to restore purchases and the one re-download that I could initiate failed due to an XML error. The application itself is probably the most primitive I’ve yet ecountered. Clumsy unintuitive and aesthetically poor design. Needs a major overhaul.
Updating bug - long term issue!
Always crashes when books are updated - have to delete app to remove error and reinstall - this is a real pain as it has to download all my owned book just to get the updated one. This bug has been notified for at least 18 months and the developer has done nothing to fix it.
Waste of time and money and no response from the RYA
After buying six of there online books I have to say they are completely useless. Constant downloads of new version that never seem to work, also EG77 fault code keep on coming up time and time again. Still can’t login so updates obviously aren’t fixing the problem.
Useless
Log in button doesn’t work, so I cannot access my books. This makes the app and all purchases completely useless!
———————-
The developers have obviously been hard at work because the app no longer crashed and isn’t as buggy.
The one big flaw is why the prices of eBooks are equally as expensive as the paper copies.
———————-
The developers have obviously been hard at work because the app no longer crashed and isn’t as buggy.
The one big flaw is why the prices of eBooks are equally as expensive as the paper copies.
Show more
Response from developer
There have been 3 updates since your review, the first dealt with the iOS11 crash (which was only on the beta versions). I trust all is working well for you now as it works fine on our test devices, if not then please contact our dedicated technical support ebooks@rya.org.uk who will be able to help. ------------------- I'm glad you're finding the app is no longer crashing and I trust you've now got access to all your books - if not please don't hesitate to contact ebooks@rya.org.uk who can help sort that. I'm afraid price parity between print and eBook formats is the industry standard, this is simply because it is the creation of the content that is the main cost for a book not the printing - eBooks often have additional content and features as well.
Absolute disappointment
After signing up to the online/correspondence yacht master navigation course I received a flyer for the offshore ebook which sounded like a good read. 2 days after ordering and 4 emails later I remain unable to download it because (as rya support responds) 'Unfortunately we have just become aware of a problem today which is why you're getting these problems.
We are working on a solution.' Luckily though when I asked for a refund they replied that they would be out of the office for the next 4 days. Perhaps they have gone sailing?
Still haven't got my money back.
We are working on a solution.' Luckily though when I asked for a refund they replied that they would be out of the office for the next 4 days. Perhaps they have gone sailing?
Still haven't got my money back.
Show more
Response from developer
Following up on this issue we just wanted to check that you'd had a satisfactory conclusion as we can't match the content of your review to any email exchange we've had. Please email ebooks@rya.org.uk for any assistance.
Couldn't be worse
Randomly "logs me out" and refuses to give me access to the purchased book. The only remedy is to "log in", for which you need an internet connection.
Not much use if you are, for example, ON A BOAT !
Not much use if you are, for example, ON A BOAT !
RYA Books App
As an RYA member I was looking forward to the use of this app. However, it is very unstable and frequently crashing. It is 'clunky' and not very user friendly. Re-loading already purchased books is an issue as, unless logged-in, there is no functionality to upload them. And logging-in itself is problematic with frequent messages that the 'server in not available' . I have tried the help desk but, as yet, no response. Come on RYA, you do a great job elsewhere on safety so get your App up to the same standard.
Show more
