Can’t register!
I would love to use the app but I can’t register because THE REGISTER BUTTON IS BELOW THE USABLE SPACE ON THE PHONE AND I CANNOT SIMPLY PULL IT UP BECAUSE THE APP APPARENTLY WON’T ACKNOWLEDGE THE TAP IF I AM TOUCHING SOME OTHER PART OF THE SCREEN.
Won’t submit reports
I hate the new updates to the app. I tired to submit for illegal dumping and it keeps telling me that it has failed, and will keep it as a draft. The older version of this app was a lot better and more user friendly.
Not helpful
It said online you can schedule curbside e waste pick up with the app but there’s no option for that.
Response from developer
Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, Please submit your complaint at: resident-support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc.
Used to be good- No updates!
I would like to be able to do a report with photos but apparently this app isn't working. I guess you don't mind getting a ton of phone calls.
Can’t even sign up/use app
App requires a login to submit service requests. Attempting to register for an account shows an error. Tried over Wi-Fi and Cellular. Issue appears to be on the app. This issue needs to be addressed ASAP otherwise new users can’t even use this app.
Incorrect Jurisdictions
I don’t know were this app thinks Sac County’s jurisdiction is, but it isn’t even close. Can’t even select the capital building.
Carmichael improvement District
We couldn’t do our job without the support of the Sacramento County 311 teams behind the scenes. Thank you for all you do within the County- but must all thank you for your support in Carmichael.
Not helpful
Pros allows you to help clean things up around you and get a sense of neighbors who report you by seeing what is said , the day and tune it was said and even the addresses kind of giving a sense to who reported you, cons neighbors using this as a way to harass their neighbors while wasting taxpayers money on false claims. App puts complaints on blast before even proven guilty , no way to close s case on your own before escalates , and my biggest issue w the app is it shows on the report screen your cases are closed , when I called it’s not close it was just forwarded to a different agency ... ok why isn’t that stated? Just waisted my time and yours to figure out . Step your app up
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Invalid location
I reported a pothole on Rip Linda Bl. The report was closed without the pothole taken care of. The pothole has been re-reported. Both reporting give an address in the 6800 block of Dry Creek Rd because the apps location lookup is inaccurate. The actual location is in the 5600 block of Rio Linda Bl.
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Very helpful and easy to use
I’ve used this app a few times to report junk in the street and dead animals. I like how the app automatically loads a location map so I don’t have to know an exact address. Every time I’ve made a report the matter was resolved when I drove by the next day.
Doesn’t work beyond making account.
Download and set up my account. Now all I get is an error message. Just moved out of Sac City and the app there is great, I hope that the Sac County app will catch up and be just as good...
