SAFAI

SAFAI makes doorstep waste collection simple, transparent and rewarding for your whole household. Set up your home once, and every pickup from your SAFAI collector is recorded: what was collected, how much it weighed and how well it was sorted. Separate your waste properly and your household earns points. SET UP YOUR HOUSEHOLD • Sign in with your mobile number and a one-time code. No passwords to remember. • Check whether SAFAI collection is available at your address. If it isn't yet, ask to be told when it starts in your area. • Create your household, or join your family's household with an invite code. • The owner approves who joins, manages members and can hand over ownership. EVERY PICKUP, ON RECORD • Show your household QR code, or read out the 6-digit code under it, when your collector arrives. The code refreshes every minute, so only a real visit can be recorded. • See each pickup's weight by category: plastic, organic and general waste. • Follow your history with charts of what your household has collected over time. • Turn "Ready for SAFAI" on or off to let your collector know whether to stop by. EARN POINTS AND SEE YOUR IMPACT • Earn points for every kilogram collected, with a bonus when your waste is properly separated. • See how your household ranks on the neighbourhood leaderboard, this month and all time. • Every member's contribution counts towards your household's total. HELP WHEN YOU NEED IT • Report a missed pickup, a wrong weight or a scan that didn't happen, with a photo if it helps. Track each report until your ward team resolves it. • Not sure which bin something goes in? Search the bin guide. • Get notified about pickups, join requests and updates on your reports. • Find answers in the in-app FAQs, or call your ward helpline. YOUR ACCOUNT, YOUR CONTROL • Use the app in English or Hindi. • Change your mobile number or delete your account at any time from your profile. SAFAI is available in the areas where SAFAI doorstep collection operates. Collection days and timings are set by your ward.