Terrible app
Ocean going digital junk
Basic user features missing
Have to use this for work but seeing that I have only one token, shouldn’t there be an option to have that display when I open the app? Having to tap the only token to show my OTP feels like your grandpa coded this.
Not able to work
Not happy; confusing ; support is by a bot; sends you to read arrticles; that is what my doctor told me when i got ill ; read how to cure it; it is laughable.
No face ID
Enrolment link is broken on most phones and have to copy string. No FaceID.
New version 8.4.14 has a major issue
Setting up a new token on this release (8.4.14) does not work on corporate sites . This needs to be addressed ASAP
Needs a facelift
No biometrics .. and have to click on the token to see the token.. why ? Why can’t I just open the app and see a list of tokens life the major players have ?
Still no Watch Integration?
This app has just one job. It’s like it was MADE for the Apple Watch...except that’s the one thing it doesn’t do. 2014 called: they want their app back.
Needs Apple Watch app!!!!!!!!
For those of us that needed to obtain frequent tokens (developers, IT support, physicians and prescribers) it would be helpful to have an Apple Watch app.
Having to grab my phone every time I need a token adds up in time.
With many companies wanting to go away from physical tokens, having an Apple Watch app would make a more smooth transition.
And it would be just secure. The watch locks when removed from your wrist. So it may even be more secure than a physical token.
Thank you for considering. It would make many of us happy.
Having to grab my phone every time I need a token adds up in time.
With many companies wanting to go away from physical tokens, having an Apple Watch app would make a more smooth transition.
And it would be just secure. The watch locks when removed from your wrist. So it may even be more secure than a physical token.
Thank you for considering. It would make many of us happy.
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DONT DOWNLOAD
A few of my friends have has this issue, but his has been over the top. I never even knew this app existed, and it was all fine until one day it downloaded randomly. I deleted it but then found myself having to delete it 10+ times a day. This is SUPER annoying. The same thing has started with another app, called “comp portal” don’t download either of these apps, they WILL crash your device and they are not really good apps at all. Sorry to whoever made this!! I never write bad reviews! In fact, I never write reviews! 😬💕😊
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Awful
Just bad overall
No Touch or Face ID
How can a PIN-protected app in 2020 not support Touch or Face ID?!
Doesn’t work
Mostly just keeps me from accessing my information.
Where is FaceID?
This app is great but seems so 1990’s. FaceID is such a better way to authenticate and they stuck to four-digit number. Most people I know who use this app forget the PIN it use the same pin in every app make this vulnerable if the phone is stolen. Please modernize.
Good utility
The updated app works well
Touch ID access
In the world of mobile. You need enable Touch ID when I want to login to get tokens. It is such a backward tool.
Mobile Pass
Hate to say Citi needs to go back to the tokens. Mobile pass set up is to complicated. Why can’t a global bank have a better grasp on technology?? Tokens are so much better than mobile pass, must be some sort of cost savings for Citi. Keep in mind if you are a current mobilepass user if you get a new cell phone you have re install the app on your mobile device. This isn’t communicated out to users. System admins are busy keeping up with this product......uuuugggh!
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MobilePASS
In the last update or two, the haptic response was removed, meaning that when you tapped on a number, you could ‘feel’ and hear a response. Also, the number pad seems lower on the screen such that when you tap on 0, it is so close to the close screen bar (iPhone version), that half of the time it wants to close the app, or when you compensate, it won’t register, so you have to tap carefully several times to make sure you get the number you want. I would really like to have the previous version back.
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Was accessible using VoiceOver
This app worked flawlessly with the VoiceOver screen reader until the August 9 update. Now, when VoiceOver is being used, you can’t double tap on the PIN entry field to enter a PIN. I’m visually impaired, depend on VoiceOver to use my iPhone 8 and need this app to access my company’s VPN network. Fix it immediately!
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8.4.7 and 8.4.8 CRASHING OUR iPads
UPDATED: was contacted by the company directly. They asked for the crash data and went to work on a fix. Two days later the updates started coming. Although their initial customer service (outsourced) was/is horrific, once I was contacted by a “stateside” person, they were very responsive and helpful! Back to working flawlessly!
The updated app keeps crashing our iPads. 8.4.7 instantly crashed when you’d open the app and the updated 8.4.8 that included bug fixes and it still crashes. Their CS is nonexistent and refused to help since they don’t have a “PO” on file from us. Ummmmmm since when do we have to pay for something that is a free app on the App Store. I’d avoid this at all costs if possible.
The updated app keeps crashing our iPads. 8.4.7 instantly crashed when you’d open the app and the updated 8.4.8 that included bug fixes and it still crashes. Their CS is nonexistent and refused to help since they don’t have a “PO” on file from us. Ummmmmm since when do we have to pay for something that is a free app on the App Store. I’d avoid this at all costs if possible.
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UI Change Issue
The keyboard now sits too low on the screen on the iPhone X. Half the time if I try touching one of the lower row keys, the app thinks I’m trying to close it. Raise it up a bit and the app would be fine (works well for what it does).
