Best app yet
I am currently stationed in Germany for my tour in Germany for several years I been looking for the best vpn some that cost money or say they are the best connection for watching movies and tv shoes not available here in Germany. I would recommend this VPN to anyone looking for a easy connection to watch movies or my fellow military members to access your favorite shows. Overall the best and would love for everyone to know about this amazing app.
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Good app, zero customer service and billing issues
Used this app for a year and it worked well most of the time. Upon payment renewal - I renewed through the App Store and the app was not updated, emailed customer sercice a few tiles without a response for at least two weeks.
Great when it works…
When it works, SaferVPN does everything it claims, and does it well. It has great features to simplify and automate using a VPN regularly.
But it rarely works. Most of the time when I connect, Internet access (web, email, apps) just ceases, not tuning out, and not loading, like I have the slowest connection since using a 1200 baud modem.
And it’s not just a problem with iOS; it’s exactly the same problem on macOS, too.
Support is nearly non-existent. I have tried repeatedly to contact them. Sometimes they respond; sometimes they don’t. When they have responded, they have eventually ghosted on me part-way through troubleshooting. I can only suppose that this is a known issue that they can’t fix and don’t want to admit to having.
But it rarely works. Most of the time when I connect, Internet access (web, email, apps) just ceases, not tuning out, and not loading, like I have the slowest connection since using a 1200 baud modem.
And it’s not just a problem with iOS; it’s exactly the same problem on macOS, too.
Support is nearly non-existent. I have tried repeatedly to contact them. Sometimes they respond; sometimes they don’t. When they have responded, they have eventually ghosted on me part-way through troubleshooting. I can only suppose that this is a known issue that they can’t fix and don’t want to admit to having.
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Horrible billing integration
Used the app for a few months and every time I had a problem where my money would be deducted and yet the account blocked. I then had to initiate a dialog with their support to get the issue resolved and most of the time was asked to reinstall the app. I finally gave up and unsubscribed. But no, the issue was still not over. This time again I was charged although their website correctly mentioned my account’s status to be expired. Filing yet another complaint, they simply asked me to request the refund from Apple. I am still waiting on a resolution. Overall, extremely poor billing integration that they are unable to resolve despite repeated issues.
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Easy and great tool
Super easy to use and configure. It’s a super stable vpn client that I would recommend.
