User
Extremely clunky and difficult to work with.
App issues
4/13/25 - App has several issues that make it frustrating to use.
• Videos almost always fail to upload due to error (-84).
• If the order number is entered incorrectly, the video file gets mislabeled and becomes unuploadable.
• Videos also get cut off when recording the ceiling or floor - this wasn’t a major issue before, but now that safeguard requires full video documentation, it’s a serious problem.
• During photo capture, the removal of the “Always On” flash makes it difficult to take clear photos in low light - leaving only the shutter-triggered flash, which often causes focus issues and results in blurry photos.
• The “No Label” button often interferes with the shutter button, especially when trying to take quick shots.
• The measure function also needs work - it places text over the date stamp using the same color, which makes it hard to read and identify measurement lengths.
• Lastly, the zoom control would be much more practical if its position could be customized in settings - allowing users to place it on either the left or right side of the screen. On larger phones, it’s difficult to reach the slider with one hand, especially for users with shorter thumbs. Even better, if users could freely customize control locations themselves - similar to what some in-app games allow - that would significantly improve usability.
• Videos almost always fail to upload due to error (-84).
• If the order number is entered incorrectly, the video file gets mislabeled and becomes unuploadable.
• Videos also get cut off when recording the ceiling or floor - this wasn’t a major issue before, but now that safeguard requires full video documentation, it’s a serious problem.
• During photo capture, the removal of the “Always On” flash makes it difficult to take clear photos in low light - leaving only the shutter-triggered flash, which often causes focus issues and results in blurry photos.
• The “No Label” button often interferes with the shutter button, especially when trying to take quick shots.
• The measure function also needs work - it places text over the date stamp using the same color, which makes it hard to read and identify measurement lengths.
• Lastly, the zoom control would be much more practical if its position could be customized in settings - allowing users to place it on either the left or right side of the screen. On larger phones, it’s difficult to reach the slider with one hand, especially for users with shorter thumbs. Even better, if users could freely customize control locations themselves - similar to what some in-app games allow - that would significantly improve usability.
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Lags
When answering questions I have to wait at least 5-10 minutes before it moves on to the next question. Which in turn slows down my picture taking. This started a few months ago. Is there something that can bev done to fix this. I checked my phone but all is well I only have trouble with this app.
Good app. Relatively easy to use.
Is there an email or a way to give feedback on bugs/improvements to the app? Such as when dark theme is used on iPhone the instructions text doesn’t change to white so it’s black text on a black background and I’m unable to see it without changing my phone theme.
Horrible App
Totally cumbersome & not user friendly
