Seriously guys?
I’ve only been using the app for half a year or so, but my god is it bad. The latest update added white bars to the top and bottom of my script questions, blocking the question each section is asking. I have to guess at what each question is, then go back through and check to make sure I did every single job right. When I’m an orders where I need my camera pole, my Bluetooth shutter button will not connect right away, and when it does it snaps 15 photos in rapid succession. When I’m ready to submit, I have to go into the script questions, move back one question, move forward and finish the script, and only then can I submit a job even after I’ve taken all of the required photos. Transmitting is a pain, most jobs don’t go through until I refresh the app which takes at least 5 minutes. So his app is a dumpster fire of poor code and a lack of care to fix bugs from the company. Please, for the love of god, start caring about the people using your app and start fixing issues.
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Worst app ever
Absolutely the worst app I have ever worked with. Due to that it is making working with the company extremely difficult. The app is not user-friendly. You are constantly having to log in because it is logging you out even if you are in the middle of uploading photos. If anything gets moved by a manager all of your work get lost, including photos and inspections themselves and you are stuck with having to redo them. With how advanced the technology is nowadays, it is appalling that this app is still being used to perform field inspections. Considering that is your only tool to perform this work.
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Blue tooth connected issues
When I have the app Bluetooth connected to use my roof evaluation tool it continues to snap photos repeatedly when I have any other app open or a phone call comes through. Any way to fix this bug? It’s very annoying to have to hurry up to close the camera, go back to delete 50 unnecessary photos and to remember to turn off Bluetooth doesn’t keep happening.
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Being locked out over a IL partial return
I share my login with another inspector. She had a IL partial follow up requesting more photos. All required photos were taken. The Home owner opted out of having all flooring replaced and a note was made. Long story short, I logged in this morning, 17 work orders popped up in the app when there we’re actually 58 on the website. I called my coworker, all of them synced when she logged on this morning. A icon warned that we would be locked out if the partial follow up wasn’t completed by noon. Still, her app showed all 58 , mine 17. I called the help desk and explained my issues. I was talked to in a very condescending tone and was told the problem was the partial follow up. If that was the case, why was my co worker able to sync all 58 and mine only 17??? I don’t like being talked to as if I’m an idiot. I had to close out, delete and reinstall the app and then I had to turn my phone off and turn it back on to finally get the orders to download. I literally have to delete and reinstall this app at least 2 to 3 times a month.
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Insurance scripts
They are terrible. No flow to the questions and the required photos that populate at the bottom should be by group, such as all the electrical photos needed, instead of being in alphabetical order. Interior questions should be first, people expect you inside at the appointment time, not outside fir 15-20 minutes before entering. There are things like detached structures asked three times in the script, making the need for 8-10 photos of the same structure.
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