Sagicor Bank Barbados Limited User Reviews

Name: Sagicor Bank Barbados Limited
Rating: 3.2439 (41 reviews)

Sagicor Bank Barbados Limited

Sagicor Bank (Barbados) Limited

💰 Finance

Customer Experience

Positive experience24.0% of reviews

Neutral4.0% of reviews

Negative experience72.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is Sagicor Bank Barbados Limited Safe?

Sagicor Bank Barbados Limited has mixed safety signals based on user ratings. AppsHunter Safety Score for Sagicor Bank Barbados Limited is 67/100.

This assessment is based on 41 user ratings, with an App Store average of 3.2/5.

Safety Analysis

51.4% of ratings point to a safe experience

5.4% of ratings suggest some concerns

43.2% of ratings point to a risky experience

~ Based on 37 App Store ratings for Sagicor Bank Barbados Limited.

Is Sagicor Bank Barbados Limited Legit?

Sagicor Bank Barbados Limited appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Sagicor Bank Barbados Limited is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Nothing shows after login in latest update. Just the blurred background. Please fix asap

Nothing shows

SpikeGotti

2 months ago

Response from developer

Hello, Thank you for reaching out to us today. Kindly contact us at 246 228-7225 so we can further, and best assist. Regards,

Can only login into one device!

Why can’t I login into another device as well as my mobile phone. There’s no option to login on my iPad, I keep getting the message that I’m already a customer. What’s the point of only being allowed to have the app on one device? In the event of loosing your mobile, there’s no website backup alternative either.

ckevkir

3 months ago

Response from developer

Good day ckevkir Thank you for contacting Sagicor Bank Barbados. We’re sorry to hear about the challenge you are experiencing and apologize for any inconvenience caused. We appreciate you taking the time to inform us of your issue. We will look into your comments and identify ways to make your banking experience smoother. Thank you for choosing Sagicor Bank🎉

Painful

I tried to sign up for an account a few years ago and the process didn’t work out. Now I need to try the process again and their system thinks I already have an account, so I can’t go through the process of trying to sign up again. Barbados banks require too much information for you to create an account. They make you jump through a lot of hoops only for the account to be a financial burden on your life in the long term.

JROCP

5 months ago

Response from developer

Hi, Unfortunately due to the nature of this issue you we ask you to please contact out client expereince centre at 228-7225 or send us an email from the one you signed up with. Kind regards,

Unable to login

Currently there is no way to login to the app when you already have an account

TRF246

6 months ago

Response from developer

Hi! Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. The app does provide the functionality to log in to an already existing account. For further assistance, please send us a message at support@sagicor.bank or give us a call at (246) 228-7225. This will allow us to review the matter with you in greater detail and provide a solution. Thank you.

Not great

Honestly a pretty poor app. Anytime you want to do a transfer you have to retype all the information. Every time! If you get a notification, if you don’t see it the same time, you will never see it again. It’s gone. The app thinks biometrics are occasional. So if you choose to use biometrics, most of the time you have to use your code. The best thing about this app is that it’s free

Davinger

9 months ago

Response from developer

Good day Davinger Thank you for contacting Sagicor Bank Barbados. We’re sorry to hear about the challenge you are experiencing and apologize for any inconvenience caused. We appreciate you taking the time to inform us of your issue. We will look into your comments and identify ways to make your banking experience smoother. Thank you for choosing Sagicor Bank🎉

Disgraceful - FRAUD!

User beware!!

The login button that you see in the screenshots DOES NOT SHOW UP.

2 years later and they still have not even acknowledged the issue / made any attempt to investigate or fix it.

If you use this bank and you change your phone you run the risk of not being able to login to manage your account AT ALL.

kabentle

a year ago

Response from developer

Good afternoon, We apologize for the lapse in responding and thank you for your feedback.

App works on android but not iPhone

Cannot log into existing account on iPhone. It seems this problem existed for others as far back as a year ago

K H*2

a year ago

Response from developer

Dear K, We sincerely apologize for the delay in responding to your query. This oversight on our part may have caused some inconvenience, and for that, we are truly sorry. If this matter still requires our assistance, please feel free to contact us at 1-246-228-7228. Thank you for your understanding.

The app is good

SagiTrial246

2 years ago

Response from developer

Hi SagiTrial246, We apologize for the delayed response. Thank you for your kind words.

So wonderful

This app is the bomb

oselmol1

2 years ago

Response from developer

Hi oselmol1, We apologize for the delayed response. Thank you for your kind words. We're happy to hear you're like our app. Regards

Opening an account

This takes a little time and you need to make a deposit before your card arrives in the post.
A lot easier than queuing at a bank branch and being sent to another desk !
I already had a bank account in Barbados. When they changed debit cards they just voided the old cards without contacting customers, so people were left unable to access their funds until they visited their branch and spent hours waiting to see a manager. That’s not banking !
So I decided to open an account with SagicorBankLimited and see how this goes.
As a new bank they should have no “non performing loans” so hope they do well on the lending side.

SweetPeggySue

2 years ago

No option to log in!

The only option available is to become a client, but what happens when I’m already a client? There is no option to log into the app as an existing client!

I see that persons have reported this issue over a year ago, but yet it hasn’t been fixed. Clearly the intent here is for persons to lose access to their money.

thecrwn

2 years ago

So disappointing

This app is bad. I mean disappointingly bad. You asked for TaxID but you don’t allow users to copy and paste in the field? Who tests these things?

Davinger

2 years ago

Response from developer

Thank you for sharing your feedback with us Davinger. We truly appreciate your time and effort in doing so. For further assistance on this matter, please contact us at support@sagicor.bank.

Do better

1 year later and it still not possible to login to an existing account. The only option is ‘become a client’.

When I first tried this app I refused to fund my account because of how unpolished, buggy and incomplete this app was, I simply could not trust it. Well the story is still no different today.

If you have no branches, and this is the primary place your customers are interacting with their accounts it must be implemented significantly better than this. Hire a UX team and do it properly.

kabentle

2 years ago

Response from developer

Good afternoon, We apologize for the lapse in responding and thank you for your feedback.

Alerts inconsistent

With my settings I should receive alerts for all transactions. Sometimes I do and other times I don’t.

SHRC Bdos

2 years ago

Response from developer

Hi SHRC, Thank you for your understanding. We're constantly working to improve our system and features to provide a better experience for all our user. Your feedback is always valuable to us. .

I would not recommend this app to anyone

The sign up experience to get an account and to start using it was the smooth and frictionless. However ever since that initial experience the app has been a disaster. I really wanted this to work because I like the concept they are using. However without a reliable app, the experience has been a nightmare. I wouldn’t recommend this app

Davinger

3 years ago

Response from developer

Thank you for sharing your feedback with us Davinger. We truly appreciate your time and effort in doing so. For further assistance on this matter, please contact us at support@sagicor.bank.

Doesn’t work

There is no option to login to an existing account the only thing popping up is become a client.

Bumbzie

3 years ago

Response from developer

Thank you for alerting us to the problem you are having. Please contact our customer care at 1-246-228-7225 or email us at support@sagicor.bank.

Certain features not working (iPhone 14 Pro)

I have my card set to send me alerts whenever I use it and I get no alerts at all saying such and such was done with my card. Swiping from the virtual card to the master card or vise versa should not be so hard it takes a full swipe from one end of the screen to the other. When I press the settings icon only thing that works is log off, cardless transactions and ABM & Client Lounge , not even the give me feedback works when I press on it, when I press profile info does not open. I would appreciate if y’all really fix the alerts, I would like to be notified when certain things go on with my card.

naknsgd dydnnsjs zgd. d

3 years ago

False Advertising

Why advertise “spend money abroad like a local” when you guys know we can’t even do international online purchases???, let alone using the Mastercard Debit outside of Barbados while traveling!
That is beyond me.

Iamdjlex

3 years ago

Does not work

So many features of this app doesn’t work, only thing that works how it’s suppose to is the chat bot. As a digital bank the app should be the smoothest part of the banking experience it should be an extension not just something that was put out because the launch of the bank was coming.

An update is needed asap

Giggz246

3 years ago

Response from developer

Hi, thank you for sharing your feedback. We have updated our app and would like to resolve the issues you are having. Please email us at support@sagicor.bank for further assistance.