User Overview
My only issue is the user interface/appearance of the app. The room names on the app Home Screen are way too small - I can only just see the names with my glasses on! This is a real issue!! The user interface of the app could do with a refresh. The app works fine otherwise. Overall a great system but four stars because of the app interface.
Response from developer
Thank you for taking the time to share such a detailed review! We’re really glad to hear the system is working well for you and that you’re finding it flexible and reliable. We especially appreciate your feedback about the app interface as we're currently working on improving and refining the app experience, and insights like yours are extremely valuable in helping us make meaningful improvements. Thanks again for your feedback and for choosing SALUS Controls!
Не работает!
Response from developer
Thank you for the feedback, and we're sorry for the inconvenience. Our support team would like to look into this and assist you directly. Please open a ticket here: https://support.salus-tech.com/portal/en/home. Make sure to complete all the necessary fields so our team can have a clear understanding of the problem.
Повисло с Нового года (больше не работает и не обслуживается).
Response from developer
We apologize for the experience, we know how frustrating app issues can be. Please contact our support team here so we can help - https://support.salus-tech.com/portal/en/home
Не работает!!!!
Response from developer
Thank you for the feedback, and we understand how frustrating this must be. The app should not freeze on startup, and this is not the experience we aim to deliver. Our support team would like to look into this and assist you directly. Please open a ticket here: https://support.salus-tech.com/portal/en/home. Make sure to complete all the necessary fields so our team can have a clear understanding of the problem.
Не работает!
Response from developer
We’re sorry to hear this and apologize for the inconvenience. Please reach out to our support team by submitting a ticket at - https://support.salus-tech.com/portal/en/home. Our team will promptly reply. Thank you for your patience!
Переобновили!
Когда почините?
Response from developer
Thank you for reporting this. We’re sorry for the inconvenience caused by the latest update. Please reach out to our support team by submitting a ticket at - https://support.salustech.com/portal/en/home. Our team will promptly reply. Thank you for your patience!
Good system
Response from developer
Thank you for your positive feedback and for being a long-time SALUS user. We’re glad to hear you’re enjoying the iT700 and its voice control features, as well as the app and thermostat experience. Your comparison with other systems means a lot to us. If you ever have questions or need assistance, we’re always happy to help.
Не работает
Response from developer
Sorry for the inconvenience. For technical issues, please open a support ticket at https://support.salus-tech.com/portal/en/home so our team can assist you as quickly as possible.
Bad app
Response from developer
Thank you for sharing your feedback and for being a valued user of our system. We’re really sorry to hear about the recent issues caused by the latest app update. Our team is aware of this problem and is already working on a fix, which will be included in the next app update. We truly appreciate your patience and understanding while we work to restore full functionality as soon as possible.
Crashes all the time AVOID
Worse still, when it does work, to press any button you have to ‘tap a tile’ and FRUSTRATINGLY have to wait while it spins round and then lets you actually press the button - why can’t I just press the damned button in the app! When you’ve got dozens of tiles to turn around and then use them re-turn to get to the next one it’s ridiculous!!!!!! PLEASE FIX THIS APP!!!
Save yourself thousands and use another brand if you can.
Response from developer
Thank you for taking the time to share your experience! We understand how important reliable smart control is especially in a system as significant and advanced as a 16-zone UFH setup. Please know that we take this feedback seriously. A major app redesign is currently underway, focused specifically on improving performance, simplifying the user experience, and resolving isuues brought up by users. In the meantime, we know this doesn't undo the frustration you've faced, and we appreciate your patience and honesty. If you'd like direct assistance or to ensure your case is properly escalated, please feel free to reach out to our support team via https://support.salus-tech.com/portal/en/home.
No remote access
Response from developer
Thank you for your feedback, and we sincerely apologize for the frustration you've encountered. Regarding the “Keep me logged in” problem and the need to reset the gateway, we are aware of this issue, and our developers are actively working on a fix. This will be addressed in the upcoming release versions of the app. We appreciate your patience as we work to resolve these bugs, and we’re committed to improving the user experience.
Solid app
Easy to add devices and operate. The OneTouch function is very handy but could be simplified for use by the end user.
Response from developer
Thank you for the great feedback! We truly appreciate your support and we’re happy to hear that the app is meeting your needs. We commit to continuously improving the app and bringing even more useful features to you in the future.
Promising but needs refinement!
My main frustration is that I am never sure if a user change has actually made it to the system, especially when working remotely. It would be so helpful for the app to update promptly in this case. And I never trust duplicating changes anymore.
Having so many thermostats, it would also be very helpful if the web app allowed checking and setting data in a single table to allow comparison avoid interminable clicking!
Response from developer
Thank you for sharing your detailed experience with the SALUS app and hardware. We’re thrilled to hear that our systems have helped you achieve substantial savings. We completely understand your frustration regarding the uncertainty of whether user changes have been successfully applied. We’re actively working on improving the app’s responsiveness and ensuring that updates are reflected promptly. Additionally, we appreciate your suggestion about the web app allowing data to be checked and set in a single table for easier comparison and management of multiple thermostats. This is a fantastic idea, and we’ll share it with our development team for consideration in future updates. Thank you for being a loyal SALUS user and for providing such constructive feedback. If you need assistance, please don’t hesitate to create a ticket by following the attached link https://support.salus-tech.com/portal/en/home
Great since updates
Response from developer
Thank you for the feedback! We truly appreciate your support and we’re happy to hear that the app is meeting your needs. We commit to continuously improving the app and bringing even more useful features to you in the future.
Fantastic now that the app been updated!
Response from developer
Thank you for the awesome review! We truly appreciate your support and we’re happy to hear that the app is meeting your needs. We commit to continuously improving the app and bringing even more useful features to you in the future.
Fantastic
Response from developer
Thank you for the fantastic review! We truly appreciate your support and we’re happy to hear that the app is meeting your needs. We commit to continuously improving the app and bringing even more useful features to you in the future.
Won’t keep me logged in
Poor, very, very, very poor
As for changing the schedule good luck!
And to think we’re in 2024.
I’ve asked my installer to remove it and give me something that’s fit for purpose. This most definitely isn’t.
If you’re thinking about it just don’t.
Response from developer
Thank you for bringing the issue to our attention. We are pleased to inform you that the performance and schedule issue has been rectified in the latest version. We appreciate your feedback as it helps us enhance the user experience for all our customers. To enjoy the latest updates and improvements, please ensure that you have updated to the most recent version of the app. If you encounter any further difficulties or have additional feedback, please don't hesitate to reach out our support team.
Not fit for purpose
The most important thing for me is to be able to control my heating remotely. The app looses the gateway and if you’re not in the property it is not possible to reconnect. This system is not fit for use remotely. Complete waste of money. I should have stuck with heatmiser!
Had a gremlin but great now
Response from developer
Thank you for the awesome feedback! We truly appreciate your support and we’re happy to hear that the app is meeting your needs. We commit to continuously improving the app and bringing even more useful features to you in the future.