SALUS replacement app for Omni
I was prompted in the OMNI app (which works perfectly well) to download the SALUS app, as the OMNI app was going to shut down. Unfortunately, the replacement SALUS app fails at the first hurdle. It asks you to set up your heating configuration (e.g. heat pump + underfloor heating) and press the continue button, but the continue button doesn’t work. Now I can’t remotely control my heating!!!
When are you going to fix this issue?
When are you going to fix this issue?
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User Overview
I’ve been using the SALUS Controls and app for six months now. I installed the whole system myself, underfloor heating and radiators connected to a combi boiler The SALUS Control system works really well and is very customisable for the installer. The room stats working the radiator valves is especially good.
My only issue is the user interface/appearance of the app. The room names on the app Home Screen are way too small - I can only just see the names with my glasses on! This is a real issue!! The user interface of the app could do with a refresh. The app works fine otherwise. Overall a great system but four stars because of the app interface.
My only issue is the user interface/appearance of the app. The room names on the app Home Screen are way too small - I can only just see the names with my glasses on! This is a real issue!! The user interface of the app could do with a refresh. The app works fine otherwise. Overall a great system but four stars because of the app interface.
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Не работает!
Пишет нет интернета. Однако он есть. Или крутит и не заходит. До настоящего времени лечилось впн, сейчас не помогает.
Response from developer
Thank you for the feedback, and we're sorry for the inconvenience. Our support team would like to look into this and assist you directly. Please open a ticket here: https://support.salus-tech.com/portal/en/home. Make sure to complete all the necessary fields so our team can have a clear understanding of the problem.
Повисло с Нового года (больше не работает и не обслуживается).
Приложение НЕ РАБОТАЕТ
Response from developer
We apologize for the experience, we know how frustrating app issues can be. Please contact our support team here so we can help - https://support.salus-tech.com/portal/en/home
Не работает!!!!
Приложение не работает!! Открывает приложение и просто висит, не реагируя ни на что!!! Отвратительное приложение, учитывая сколько стоит оборудование
Response from developer
Thank you for the feedback, and we understand how frustrating this must be. The app should not freeze on startup, and this is not the experience we aim to deliver. Our support team would like to look into this and assist you directly. Please open a ticket here: https://support.salus-tech.com/portal/en/home. Make sure to complete all the necessary fields so our team can have a clear understanding of the problem.
Не работает!
Приложение не работает
Response from developer
We’re sorry to hear this and apologize for the inconvenience. Please reach out to our support team by submitting a ticket at - https://support.salus-tech.com/portal/en/home. Our team will promptly reply. Thank you for your patience!
Переобновили!
После последнего обновления перестало запускаться на айфоне.
Когда почините?
Когда почините?
Response from developer
Thank you for reporting this. We’re sorry for the inconvenience caused by the latest update. Please reach out to our support team by submitting a ticket at - https://support.salustech.com/portal/en/home. Our team will promptly reply. Thank you for your patience!
Good system
I’ve had the iT500 for seven years and that was ok, but it didn’t have voice control which I wanted, have recently upgraded to the iT700 which has voice control. I feel it is very good both in terms of controlling from the app and also the thermostat. I think Salus deserves credit for this in comparison to likes of hive etc.
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Не работает
Здравствуйте, приложение переодически вылетает, а вот уже второй день не работает.
Response from developer
Sorry for the inconvenience. For technical issues, please open a support ticket at https://support.salus-tech.com/portal/en/home so our team can assist you as quickly as possible.
Corinne Nabavi
The app is useless. For the past month the app has stopped remembering my password and when I key it in, it doesn’t recognise my password. I have to keep powering down my phone until the app remembers my password
Bad app
So I’ve been very happy with the system but they have recently updated the app which has knocked out one touch rules for light switches (di600). I’ve suggested that they roll the update back so users can at least use the system but they seem to not be bothered. It’s very bad customer services. I understand why goes in to apps and the updates having designed many myself. They have also admitted there’s an issue but there isn’t with the previous app version. So basically all I’m going to do now is manually update the app. Also as well salus had access to my house and was playing with devices that they hadn’t been asked to look at. Very unhappy.
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Can’t get confirmation code to log in
Spent all the time getting the thermostats, now can’t get the confirmation code sent to me to register, and no one to sort out the problem
Crashes all the time AVOID
Spent tens of thousands on a 16 zone UFH heating system for our new build, went with SALUS, and now massively regret it. The hardware works just fine, but the APP is worse than useless. If you want to set up ‘one touch’ functions for more than one room or for ‘smart buttons’ you’re onto a loser, it randomly crashes the app and then you lose your heating & hot water controls. This APP only works for the most basic functions, do not try and ‘zone rooms’ into a group or anything remotely ’smart’. Tech support takes ages to ‘reset’ the app and the answer is always to delete the functions you need, they never actually update or fix the app. It’s TERRIBLE.
Worse still, when it does work, to press any button you have to ‘tap a tile’ and FRUSTRATINGLY have to wait while it spins round and then lets you actually press the button - why can’t I just press the damned button in the app! When you’ve got dozens of tiles to turn around and then use them re-turn to get to the next one it’s ridiculous!!!!!! PLEASE FIX THIS APP!!!
Save yourself thousands and use another brand if you can.
Worse still, when it does work, to press any button you have to ‘tap a tile’ and FRUSTRATINGLY have to wait while it spins round and then lets you actually press the button - why can’t I just press the damned button in the app! When you’ve got dozens of tiles to turn around and then use them re-turn to get to the next one it’s ridiculous!!!!!! PLEASE FIX THIS APP!!!
Save yourself thousands and use another brand if you can.
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No remote access
Firstly the developer should update their own instructions re which app version to use. One is directed to use Smart Home only to be redirected to the Lite version. Bad release management practice. Secondly the “Keep me logged in” facility fails. Every time one closes the app connection to the gateway is lost. This requires a reset which requires the user to press the gateway button. Not possible remotely, obviously. Total failure by the developer to UAT correctly or to respond by fixing the bug in future updates. Woefully bad. Don’t use
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Salus App
When Salus updated the app there were a few issues but it all works really well now.
Solid app
After some initial issues with the new app everything seems to have been slowly worked out.
Easy to add devices and operate. The OneTouch function is very handy but could be simplified for use by the end user.
Easy to add devices and operate. The OneTouch function is very handy but could be simplified for use by the end user.
Promising but needs refinement!
I have been using this app and the Salus hardware in two large period houses with 15 and 17 thermostats, and UFH and radiators respectively, for a couple of years. The systems have worked well after adding some SP600s to extend the Zigbee signal. I have made substantial savings by heating only those rooms being used.
My main frustration is that I am never sure if a user change has actually made it to the system, especially when working remotely. It would be so helpful for the app to update promptly in this case. And I never trust duplicating changes anymore.
Having so many thermostats, it would also be very helpful if the web app allowed checking and setting data in a single table to allow comparison avoid interminable clicking!
My main frustration is that I am never sure if a user change has actually made it to the system, especially when working remotely. It would be so helpful for the app to update promptly in this case. And I never trust duplicating changes anymore.
Having so many thermostats, it would also be very helpful if the web app allowed checking and setting data in a single table to allow comparison avoid interminable clicking!
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Once again…
Once again logged in to find I can’t heat my home when I need it, hopefully I won’t need to fork out for a new system this winter.
Great since updates
There was a few little niggles when it first arrived, but since the updates it’s now working perfectly again, it even has some extra features!
Fantastic now that the app been updated!
Functional and easy to use. Great app which I find very useful!