Samsung Gear 360 User Reviews

Customer Experience

Positive experience14.1% of reviews
Neutral9.8% of reviews
Negative experience76.1% of reviews

~ Based on 306 written reviews from the US App Store.

What users say

Is Samsung Gear 360 Safe?

Samsung Gear 360 does not appear safe based on available data. AppsHunter Safety Score for Samsung Gear 360 is 42/100.

This assessment is based on 90 user ratings, with an App Store average of 1.8/5.

Safety Analysis

15.6% of ratings point to a safe experience
5.6% of ratings suggest some concerns
78.9% of ratings point to a risky experience

~ Based on 90 App Store ratings for Samsung Gear 360.

Is Samsung Gear 360 Legit?

Samsung Gear 360 appears to be a legitimate app. AppsHunter Legitimacy Score for Samsung Gear 360 is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Samsung wth

Samsung were among the first to come out with a 4k 360 camera for consumers.
The lack of support for their products is such a wasted opportunity that allowed Insta360 and DJI to leapfrog them in one of the hottest spaces in consumer electronics.
The lack of continuing support is why I no longer buy ANY Samsung products, nor do I recommend them.

It’s too bad, because once they were innovative and great, but now they’re reduced to building gray market products like those found in Walmart, with warranty and support to match.
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Won’t connect

When I try to connect it it just keep telling me to connect it again even though it’s already connected and currently it’s not showing many features on the app or any of the photos.

It’s 2025, still not good.

App crashes, camera disconnects from iphone constantly, no live view, exporting takes way too long, crashes during exports anyway, and battery on camera barely lasts for any practical use. I’m honestly surprised samsung, of all companies, would release a product like this. However, price explains itself for a budget go-pro.
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Doesn’t work!!!

This app refuses to connect to the camera. I can get my phone to connect to my 360 cam but the phone will not connect to the camera via the app. Total garbage. Will never buy another Samsung product again!! They make junk and kill off their support faster then their products come out. Junk!!

And I thought the Android app on Samsung phones was bad

This app is beyond garbage. It’s ADVANCED garbage. The workflow requires connecting and disconnecting from WiFi networks, and even if the workflow was simpler, the app crashes constantly. Ok, I was using this app on an iPhone 6, and it’s old, but so is the app. Samsung, I beg of you to just make it open source, omg, your apps on both Android and iOS are just complete dog doo.
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Camera doesn’t connect to app anymore

The app used to work, but it doesn’t anymore.
This app is trash, and I’m glad I don’t have a Samsung phone. If the app is this bad, I cannot imagine how bad their other devices are.

Force to make open source

You should make everything open source since you discontinued it it’s not our fault your a garbage company. Also you can’t even livestream to YouTube because of improper google app setup

Absolut unbrauchbar

Habe die gear 360 seit 2018. Das ein namengafter Hersteller wie Samsung nicht in der Lage/gewillt ist eine funktionierende App für IOS oder MacBook zu liefern ist eine Schande. Somit erstmal mein letztes Samsung Gerät.

I need last update

I need last update for gear 360 app

Do not work

Gear 360 app on IOS iPhone 14 does NOT work connect then you uninstalled good bye

Please update

Please update app.
Program is good but can not save video?
When saving video counting up to about 9%, then it stops saving. Very annoying and frustrating when videos are unable to save and view at another time. It can only view within the app. It needs to allow saving video to the phone. Programmers, please fix issue.
Thanks
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Utterly useless.

Great hardware, rendered useless by dreadful software support.

Pain and waste of time

Samsung DevOps don’t you test your product.
It’s doesn’t work! And super glitchy!

Technology Sometimes Bogus

I don’t know if I trust technology in the coming future because of this possible discontinuation.

I understand most of smart products that come with mobile app integration are really convenient but later on the developer decides to obsolete the app, although the physical product is still serviceable & working, and no longer useable just because of discontinuation and can be disappointed towards most of consumers.

I tried to look for the alternate way of mobile app to be functional for Gear 360 as of present. The device is still working, the only issue is no longer viewable due to app phased out.

Just like I wanna use Walkman that I purchased from 80’s but I can’t use it due to Sony took it away just because it’s obsolete product. How fair could this be for loyal consumers?
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Good app

Hey dont listen to all the negative comments the app works fine on my IPHONE XR last version. The only issue i have is when u record a video you dont get to see what you're recording till you finish recording and see it in the gallery, other than that it works fine and it's nice. Worth the. Money

Can’t update login info.

Used this in the past and now I can’t log in or update my login. What gives?

2 Samsung Gear Kamera nutzlos

Ich habe 2 Samsung 360 Grad Kameras, beide kann ich mit IOS nicht verbinden.

Erro ao carregar vídeo

Quando quero guardar o vídeo o app desliga

Lixo puro

Como tudo da Samsung. É tela verde, superaquecimento… E um software horrível. Impossível conectar ultimamente. E a mensagem de que foi descontinuado. Somos feitos de trouxas. Não era pra menos, esperar o que duma empresa cujo líder esteve envolvido em corrupção com o governo da Coreia? Tinha que ser extinta essa empresa.
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Does not work

This app does not work is a waste of time