Ordering convenience
Great flow and easy to navigate. Only thing the product should say details if this changer has the cable also.
Fewer availability and not good promotions
Product I wanted to buy us out of stock and haven’t been in stock for a week . Fewer promotions and Samsung care plus can’t be added for some models which is a problem I am seeing since an year . Disappointed with the fact that only models with lesser discounts are in stock from what I have seen.
Please dont use them
Pathetic delivery and post sales order support. Everyone vanishes when you need help. Their great delivery partner blue dart will give you a delivery slot on date like 9am to 6:30 pm. So you have to wait the whole day in your house. If you step out for 5 mins, its gone - they wont call and rearrange or plan ahead. In this 9.5 hour slot, you can go to Korea and buy something and come back. Good luck with trying to talk to someone. Talkingnto a divine force may be easier…
Show more
Worst support I ever had in online platform
I have ordered the refrigerator on 13of this feb and it was stated the product will be delivered on 18th of feb, but I haven’t received the product. While I call the support team they simply stating payment was not cleared, I have shared all the payment information with the concern team via email and call. They keeps on saying please allow 24hours but after 78 hours I haven’t received any response. Worst online shop site
Show more
Unfair trade practices by Samsung shop
I strongly recommend people to think twice before purchasing anything through the Samsung Shop App.
I ordered a 9 kg washing machine through the app. Soon after placing the order, I realized I needed a 12 kg model instead. I immediately contacted Samsung support and requested a simple modification of the order. Their representatives refused, saying that modification is not allowed.
This restriction was never disclosed to me at the time of purchase. Before placing the order, Samsung sales representatives repeatedly called me to convince me to buy from the app, but none of them informed me about any “no modification” policy.
After they refused to modify the order, I clearly requested them NOT to ship the product. Despite this clear request made before dispatch, Samsung still went ahead and shipped the order.
This shows complete disregard for the customer’s request and convenience. Their policies are rigid, one-sided and not consumer friendly. Customer support only repeats policy lines instead of helping the customer.
Because of this poor experience, I have been forced to file a complaint with the National Consumer Helpline now. Thanks
I ordered a 9 kg washing machine through the app. Soon after placing the order, I realized I needed a 12 kg model instead. I immediately contacted Samsung support and requested a simple modification of the order. Their representatives refused, saying that modification is not allowed.
This restriction was never disclosed to me at the time of purchase. Before placing the order, Samsung sales representatives repeatedly called me to convince me to buy from the app, but none of them informed me about any “no modification” policy.
After they refused to modify the order, I clearly requested them NOT to ship the product. Despite this clear request made before dispatch, Samsung still went ahead and shipped the order.
This shows complete disregard for the customer’s request and convenience. Their policies are rigid, one-sided and not consumer friendly. Customer support only repeats policy lines instead of helping the customer.
Because of this poor experience, I have been forced to file a complaint with the National Consumer Helpline now. Thanks
Show more
Several issues
Post upgrade of application, i cannot see my past orders. I logged in from my corporate account and in order section i cannot see my past orders.
Also the coupon save5deal is not getting applicable on any product which is misleading.
Also there is not option to see the rewards summary.
Also the coupon save5deal is not getting applicable on any product which is misleading.
Also there is not option to see the rewards summary.
Don’t purchase any product from this app/site
I ordered this product on 5th October 2025, but I received a damaged item. I have been regularly following up with the Samsung customer support team, but I am still not getting any proper response. It has already been almost 24 days, and every time I contact them, they just ask me to wait for 4–5 more days. Despite continuous follow-ups since 10th October, there has been no resolution so far.
Show more
Fraud & cheating. Prefer not to buy on Samsung shop.
It’s been more than a month for us having bought Samsung Galaxy S24 FE - still the smart exchange product has not been taken back from us. Poor customer care support- must have called them more than 15 times & emailed them- no support. Get goosebumps thinking about the buying experience. Similar like customer support they have Cashify as their partner for exchange, it’s not through Samsung. Complete fraud & no after sales support.. just false guarantees.. one of the worst purchasing experience ever buying a mid range smart phone..
Show more
Nightmare of an experience
I bought a Washing Machine and a Fridge from official Samsung app. Washing machine came with a faulty Drum, Fridge delivery guy refused to deliver for a month because he didn’t have large vehicle for delivery!!!
They don’t bother to close my multiple complaint for washing machine. Service Center guys are not aware that Samsung sells directly, and recommended that return the product from where I bought!!
They don’t have any after sales service and you are at the mercy of Service Center if a product is delivered faulty.
(As confirmed by Samsung on email)
Further I took 3 years additional pack from Samsung!
Service center was clueless and told me that, service packs are offered by retailers!!
They don’t bother to close my multiple complaint for washing machine. Service Center guys are not aware that Samsung sells directly, and recommended that return the product from where I bought!!
They don’t have any after sales service and you are at the mercy of Service Center if a product is delivered faulty.
(As confirmed by Samsung on email)
Further I took 3 years additional pack from Samsung!
Service center was clueless and told me that, service packs are offered by retailers!!
Show more
Scamming India
Review for Samsung India – Misleading Installation Charges
I recently purchased a Samsung Split AC through the official Samsung app. At the time of purchase, the installation charges were clearly mentioned as ₹499 + GST. Since my home is newly built, I had already completed all internal fittings, including piping, expecting a hassle-free installation at the stated cost. However, my experience turned out to be quite frustrating.
1. The technicians insisted that I purchase a wall mounting bracket from them for ₹1200 + GST. When I informed them that I already had a bracket, they demanded an additional ₹250 just to screw it into the wall—something that should have been included in the standard installation.
2. They also asked for ₹750 extra to “test” my pre-installed internal piping, a charge that was never mentioned before purchasing the AC. Why wasn’t this disclosed earlier? If I knew the real costs, I might have considered other options.
While Samsung advertises installation at ₹499, the actual cost easily shoots up to ₹3000 or more due to these hidden charges. This feels like a scam—luring customers with a low price on the app and then imposing additional, unexpected costs once the technicians arrive.
Samsung needs to be transparent about these extra charges upfront. Customers should not have to deal with hidden costs after purchase. If you are planning to buy an AC from Samsung, be prepared for a much higher installation bill than advertised.
I recently purchased a Samsung Split AC through the official Samsung app. At the time of purchase, the installation charges were clearly mentioned as ₹499 + GST. Since my home is newly built, I had already completed all internal fittings, including piping, expecting a hassle-free installation at the stated cost. However, my experience turned out to be quite frustrating.
1. The technicians insisted that I purchase a wall mounting bracket from them for ₹1200 + GST. When I informed them that I already had a bracket, they demanded an additional ₹250 just to screw it into the wall—something that should have been included in the standard installation.
2. They also asked for ₹750 extra to “test” my pre-installed internal piping, a charge that was never mentioned before purchasing the AC. Why wasn’t this disclosed earlier? If I knew the real costs, I might have considered other options.
While Samsung advertises installation at ₹499, the actual cost easily shoots up to ₹3000 or more due to these hidden charges. This feels like a scam—luring customers with a low price on the app and then imposing additional, unexpected costs once the technicians arrive.
Samsung needs to be transparent about these extra charges upfront. Customers should not have to deal with hidden costs after purchase. If you are planning to buy an AC from Samsung, be prepared for a much higher installation bill than advertised.
Show more
Samsung policy and customer support is bad
I ordered phone but with wrong and missing details. Reached out to them through multiple channel even before it was shipped, they responded late saying that product is shipped and cancellation fee is applicable.
I was so surprised and wondering why would anyone order when almost all e-commerce offers cancellation and do not charge for refusal. Here I had in good faith reached out well in advance and yet they responded in very unfriendly manner
I was so surprised and wondering why would anyone order when almost all e-commerce offers cancellation and do not charge for refusal. Here I had in good faith reached out well in advance and yet they responded in very unfriendly manner
Show more
Defective Product
This is the worst site to buy Samsung products. Yea, you read it right. Being a Samsung own application this is the worst site ever seen. I purchased a refrigerator on got it delivered the very next day. The technician came to unpack the parcel and then we found a that the product was defective . The technician took the video and we also applied for replacement and also shared the picture and video too as evidence thinking that the team will take immediate action as I moved to a new city and had no backup for refrigerator. But I must say they have the pathetic customer support. I am calling them daily since 26th of Oct, and in every call their executive are just saying please wait for 24 hrs we our team will get back to you. It’s been 5 days but I have received no calls for replacement. I was a loyal samsung customer, but now this is the worst brand and I am never ever gonna purchase anything from this brand. I have lost my Rs. 25,000. To all the people looking for good electronics products please look for other brands as Samsung has no system in place if any unforseen circumstances occurs.
Show more
Agam You made my Purchase experience Hell
The worst experience I got . Just downloaded the app to place order smartphone on my IPhone. First no option to buy Mobile if app download in iPhone. I cheated with Agam and decided to place order for Mobile. Before placing order the delivery commitment done for priority delivery today and while making payment though online link it is showing delivery tomorrow.
Show more
Extremely Disappointed with Delivery and Customer Service
I recently purchased a double door refrigerator from the Samsung Shop app on July 6th, with the promise of delivery by July 11th. However, after 8 days, and I have yet to receive my product. This delay is frustrating, especially since the customer support team cannot provide a definite answer on when the refrigerator will be delivered or the exact reason for the delay.
Each time I contact customer support, I am told that the delivery partner has updated their status, citing weather conditions as the cause for the delay. This explanation seems implausible, as it is unlikely that it rained every single day since the expected delivery date. Moreover, despite multiple attempts to escalate the issue, I am repeatedly asked to wait another 24 hours for a resolution, with no real progress being made.
This experience has been highly disappointing. The lack of clear communication and the inability to provide a satisfactory solution reflect poorly on the reliability of the Samsung Shop app and its customer service. I hope that Samsung can address these issues promptly to prevent other customers from experiencing similar frustrations.
Each time I contact customer support, I am told that the delivery partner has updated their status, citing weather conditions as the cause for the delay. This explanation seems implausible, as it is unlikely that it rained every single day since the expected delivery date. Moreover, despite multiple attempts to escalate the issue, I am repeatedly asked to wait another 24 hours for a resolution, with no real progress being made.
This experience has been highly disappointing. The lack of clear communication and the inability to provide a satisfactory solution reflect poorly on the reliability of the Samsung Shop app and its customer service. I hope that Samsung can address these issues promptly to prevent other customers from experiencing similar frustrations.
Show more
Thanks Himanshu for wonderful offer and discount
Today I was just screening the Samsung app for refrigators and was looking for great offers. I saw 3000 welcome voucher but was not able to see the voucher or apply it . I called Samsung customer care 3 times but no one was able to help.
Then I called again and Himanshu gave me an irresistible offer of 10% 4100 which was more than the welcome offer hence I immediately placed the order which I was not going to do today.
Thanks to Himanshu ,he helped me saved 4100 and hence I ordered
Thanks Himanshu for your great help which allowed me to save 10% .
Great customer service by Himanshu .5 stars.
Then I called again and Himanshu gave me an irresistible offer of 10% 4100 which was more than the welcome offer hence I immediately placed the order which I was not going to do today.
Thanks to Himanshu ,he helped me saved 4100 and hence I ordered
Thanks Himanshu for your great help which allowed me to save 10% .
Great customer service by Himanshu .5 stars.
Show more
Samsung order cancel scam don’t fall for fake reviews
I ordered a washing machine from the app to use the discount offered in the app. Everything went fine, the tracking showed the product was shipped and reached the final delivery city. And all of a sudden the order got cancelled and it says customer declined the order. But no one contacted me or no delivery attempt was made. How is it possible for delivery person to cancel an order on my behalf without any form of acknowledgment from customer. I raised a complaint and their support team is either a joke or are deliberately not helping. Now they are charging a hefty amount for that cancellation which was not done by me.
Show more
Don’t order from Samsung App if you love your hard earned money
Have ordered a refrigerator on 12th June and got the delivery by 20th June. I have waited this much time just to save 2k. At the time of ordering product every time when I came online to search products on app Samsung team monitored us and gave us a call about the product info, discount and for the sake. But from the day I received my delivery there is not support system works like before. On 20th I received the delivery of a damaged product. Courier team has mentioned there remarks against the shared tracking number where on 16th June they have mentioned that the received the product in a damaged conditions. Later the time courier team arrived at our placed I saw they put the refrigerator lied down flat in their auto. Still I accepted the delivery. After one hour I got a call from installation team and they asked for the suitable time to come. I asked them that I can open it by my end or not they acknowledged me with yes and as per the discussion I opened it but at the same time I recorded it in a video. After opening it I found my product in a damaged condition. Now when I am chasing Samsung team they are happy to blame customer instead of check their own faults. Today is 3 July and I am still chasing them on a regular basis. So in short go reliance, Croma or any physical store to buy your products. Because the money I have saved(2k) against it I heard a lot from my parents about my smartness. On a daily basis we are wasting our eatables. 21 days and still counting after paying 40k. I love old days when this technology is not there and we go and buy things. Because here this technology only help company to monitor customer actions on their website not their problems. S for Samsung or S for Shame ?
Show more
Convenient but some glitches
This time when I used the website, the chat box and order box kept covering the information fields making it very difficult to place the order on my iPhone. Some glitch that needs to be sorted.
Samsung uses a great method to make fool their users
Samsung pretend to give lot of offers like 5% off on particular payment method and ₹2500 of HDFC card, but when I tried to make payment from HDFC card, they doesn’t accept it. They just pretend they are giving offers, but they really don’t give it. I wasted my whole day for making payment, but at the end, I wasn’t able to make a purchase. I spent whole day talking to Samsung experts well, they are not an expert. They are stupid at the end. They still doesn’t know what I’m looking to purchase and they don’t help me to make payment. They just waste my day for asking details again and again, like what are you looking to purchase? How are you making payment, why your payment gets failed they ask this kind of questions hundreds of time. Such a very bad application, I wasted my whole day, but you shouldn’t waste. Please never install this app. If you face the same problem, please surely award them with one star rating.
Show more
Worst service from Samsung ever
I was using Samsung product and always believed that product and service will be good or at par.
Recently I bought a refrigerator from Samsung shop which had defect and damage in delivery. After 2-3 visits from service centre finally they accepted the return. It’s been 10 days but they have picked up the return.
Most shameful is that I have raised this issue to Customer care
Ceo complaint
Twitter
But nothing rings bell to these soul less Samsung folks.
Now my situation is like there is packed cartoon box lying in my drawing room which is size of 6ft by 3 ft. And it’s packed by service centre so I can’t open it and move it to some place.
Pls don’t buy product online better to go offline and try some other brand who will care for you after sale.
This is case north India and product was shipped from Noida and Jaipur team in India.
Recently I bought a refrigerator from Samsung shop which had defect and damage in delivery. After 2-3 visits from service centre finally they accepted the return. It’s been 10 days but they have picked up the return.
Most shameful is that I have raised this issue to Customer care
Ceo complaint
But nothing rings bell to these soul less Samsung folks.
Now my situation is like there is packed cartoon box lying in my drawing room which is size of 6ft by 3 ft. And it’s packed by service centre so I can’t open it and move it to some place.
Pls don’t buy product online better to go offline and try some other brand who will care for you after sale.
This is case north India and product was shipped from Noida and Jaipur team in India.
Show more