Ordering convenience
Great flow and easy to navigate. Only thing the product should say details if this changer has the cable also.
Fewer availability and not good promotions
Product I wanted to buy us out of stock and haven’t been in stock for a week . Fewer promotions and Samsung care plus can’t be added for some models which is a problem I am seeing since an year . Disappointed with the fact that only models with lesser discounts are in stock from what I have seen.
Please dont use them
Pathetic delivery and post sales order support. Everyone vanishes when you need help. Their great delivery partner blue dart will give you a delivery slot on date like 9am to 6:30 pm. So you have to wait the whole day in your house. If you step out for 5 mins, its gone - they wont call and rearrange or plan ahead. In this 9.5 hour slot, you can go to Korea and buy something and come back. Good luck with trying to talk to someone. Talkingnto a divine force may be easier…
Show more
Worst support I ever had in online platform
I have ordered the refrigerator on 13of this feb and it was stated the product will be delivered on 18th of feb, but I haven’t received the product. While I call the support team they simply stating payment was not cleared, I have shared all the payment information with the concern team via email and call. They keeps on saying please allow 24hours but after 78 hours I haven’t received any response. Worst online shop site
Show more
Unfair trade practices by Samsung shop
I strongly recommend people to think twice before purchasing anything through the Samsung Shop App.
I ordered a 9 kg washing machine through the app. Soon after placing the order, I realized I needed a 12 kg model instead. I immediately contacted Samsung support and requested a simple modification of the order. Their representatives refused, saying that modification is not allowed.
This restriction was never disclosed to me at the time of purchase. Before placing the order, Samsung sales representatives repeatedly called me to convince me to buy from the app, but none of them informed me about any “no modification” policy.
After they refused to modify the order, I clearly requested them NOT to ship the product. Despite this clear request made before dispatch, Samsung still went ahead and shipped the order.
This shows complete disregard for the customer’s request and convenience. Their policies are rigid, one-sided and not consumer friendly. Customer support only repeats policy lines instead of helping the customer.
Because of this poor experience, I have been forced to file a complaint with the National Consumer Helpline now. Thanks
I ordered a 9 kg washing machine through the app. Soon after placing the order, I realized I needed a 12 kg model instead. I immediately contacted Samsung support and requested a simple modification of the order. Their representatives refused, saying that modification is not allowed.
This restriction was never disclosed to me at the time of purchase. Before placing the order, Samsung sales representatives repeatedly called me to convince me to buy from the app, but none of them informed me about any “no modification” policy.
After they refused to modify the order, I clearly requested them NOT to ship the product. Despite this clear request made before dispatch, Samsung still went ahead and shipped the order.
This shows complete disregard for the customer’s request and convenience. Their policies are rigid, one-sided and not consumer friendly. Customer support only repeats policy lines instead of helping the customer.
Because of this poor experience, I have been forced to file a complaint with the National Consumer Helpline now. Thanks
Show more
