Transfer
Response from developer
Hello, We apologize for any inconvenience you may have faced. However, it is difficult to provide guidance based on the information you shared with us. Please send us the details of your inquiry, including the OS/model name of both the transmitting and receiving device as well as any screenshots of the problem situation, by E-mail (sswitch.cs@samsung.com) for examination. Thank you.
Do not trust this app
Response from developer
Hello, We apologize for any inconvenience you may have faced. However, it is difficult to provide guidance based on the information you shared with us. Please send us the details of your inquiry, including the OS/model name of both the transmitting and receiving device as well as any screenshots of the problem situation, by E-mail (sswitch.cs@samsung.com) for examination. Thank you.
I need a QR code to scan not to scan one with this app I thought it would give me a QR code
Response from developer
Dear Customer, This is the Smart Switch team. We apologize for any inconvenience you may have faced. 'Samsung Smart Switch Mobile' is an application that allows you to easily transfer data from your old device to a new Galaxy device (phone or tablet). Therefore, in order to use Smart Switch effectively, the receiving device requires to be a Galaxy, as written in our app description. So we ask for your understanding, as third-party devices cannot receive transfers with Smart Switch. Thank you.
I NEED MY MONEY BACK
Response from developer
Dear Customer, This is the Smart Switch team. 'Samsung Smart Switch Mobile' is an application that allows you to easily transfer data from your old device to a new Galaxy device (phone or tablet). Are you sure your inquiry is about Smart Switch? For inquiries related to other Samsung services, please contact us through the Samsung Members application, or visit the nearest service center for assistance. Thank you.
삭제하면 복구가 안되나요?
Response from developer
안녕하세요 고객님, 스마트 스위치 팀입니다. 앱 이용에 불편을 드려 죄송합니다. 다만, 제공해주신 설명으로는 안내가 어렵다는 점 양해 말씀드립니다. 'Samsung Smart Switch Mobile'은 기존 기기의 데이터를 새 Galaxy 기기(휴대폰 또는 태블릿)로 쉽게 전송할 수 있는 애플리케이션입니다. 따라서, 타사 기기로 데이터 전송을 받는 기능을 제공하지 않고 있습니다. 또한, 스마트 스위치 앱은 이미지 파일을 삭제하는 기능을 제공하지 않고 있으며 데이터 전송을 위해 사진을 선택하는 기능만 제공되고 있습니다. 문의 내용을 확인하신 후, 진입 경로나 상황에 대한 설명을 자세하게 기재하여 주시면 확인 후 안내 도와드리겠습니다. 감사합니다.
Не работает приложение
Response from developer
Hello, We apologize for any inconvenience you may have faced. However, it is difficult to provide guidance based on the information you shared. We will help you if you share detailed information, including the type of previous device you are currently using (OS/model name), screenshots of the problem situation, etc. by email (sswitch.cs@samsung.com). Thank you.
Only able to move data from this phone
Response from developer
Dear Customer, This is the Smart Switch team. We apologize for any inconvenience you may have faced. 'Samsung Smart Switch Mobile' is an application that allows you to easily transfer data from your old device to a new Galaxy device (phone or tablet). Therefore, in order to use Smart Switch effectively, the receiving device requires to be a Galaxy, as written in our app description. So we ask for your understanding, as third-party devices cannot receive transfers with Smart Switch. Thank you.
bogus app
Response from developer
Dear Customer, This is the Smart Switch team. We apologize for any inconvenience you may have faced. 'Samsung Smart Switch Mobile' is an application that allows you to easily transfer data from your old device to a new Galaxy device (phone or tablet). Therefore, in order to use Smart Switch effectively, the receiving device requires to be a Galaxy, as written in our app description. So we ask for your understanding, as third-party devices cannot receive transfers with Smart Switch. Thank you.
Não funciona
Response from developer
Dear Customer, This is Smart Switch team. We apologize for any inconvenience you may have faced. However, it is difficult to provide guidance based on the description you have provided us. Please share the details of your inquiry, including the model name/OS of both devices via email (sswitch.cs@samsung.com) for further examination. Thank you.
WARNUNG
Response from developer
Sehr geehrter Kunde, hier ist das Smart Switch-Team. Wir entschuldigen uns für etwaige Unannehmlichkeiten. „Samsung Smart Switch Mobile“ ist eine Anwendung, mit der Sie ganz einfach Daten von Ihrem alten Gerät auf ein neues Galaxy-Gerät (Telefon oder Tablet) übertragen können. Um Smart Switch effektiv nutzen zu können, muss das Empfangsgerät daher ein Galaxy sein, wie in unserer App-Beschreibung beschrieben. Wir bitten daher um Ihr Verständnis, da Drittgeräte mit Smart Switch keine Übertragungen empfangen können. Danke schön.
Stupid
Response from developer
Dear Customer, This is the Smart Switch team. We apologize for any inconvenience you may have faced. Here is how you can select individual photos for transfer. 1. Open Smart Switch on both Apple and Samsung devices. 2. Connect both devices via Wireless (Wi-Fi). 3. Select [Receive on this phone > iPhone/iPad > Wireless] on your Galaxy device. 4. Scan the QR code generated on your Galaxy device with your Apple device. 5. On your Galaxy device, tap on the '>' next to 'Images' and select which photos you want to transfer. 6. Complete the transferring and organizing process. Thank you.
カス
Response from developer
Dear Customer, This is the Smart Switch team. We apologize for any inconvenience you may have faced. The time required for app transfer may vary depending the connection environment and the amount of data being transferred. So please check your network environment (Wi-Fi, cable, etc.) and use a more stable internet connection Thank you.
Зачем?
Response from developer
Dear Customer, This is the Smart Switch team. We apologize for any inconvenience you may have faced. 'Samsung Smart Switch Mobile' is an application that allows you to easily transfer data from your old device to a new Galaxy device. Therefore, in order to use Smart Switch effectively, the receiving device requires to be a Galaxy. Additionally, it is difficult to provide guidance based soley on the description you have provided us. Please share the details of your inquiry, including the model name/OS of both devices via (sswitch.cs@samsung.com) so that we may provide further guidance. Thank you.
データ移行されない
Response from developer
Dear Customer, This is Smart Switch team. We apologize for the inconvenience you may have faced. However, it is difficult to provide guidance based on the description you have provided us. Please share the details of your inquiry, including the model name/OS of both devices via email (sswitch.cs@samsung.com) for further examination. Thank you.
Ist gut für Samsung
Response from developer
Sehr geehrter Kunde, hier ist das Smart Switch-Team. Wir entschuldigen uns für etwaige Unannehmlichkeiten. „Samsung Smart Switch Mobile“ ist eine Anwendung, mit der Sie ganz einfach Daten von Ihrem alten Gerät auf ein neues Galaxy-Gerät (Telefon oder Tablet) übertragen können. Um Smart Switch effektiv nutzen zu können, muss das Empfangsgerät daher ein Galaxy sein, wie in unserer App-Beschreibung beschrieben. Wir bitten daher um Ihr Verständnis, da Drittgeräte mit Smart Switch keine Übertragungen empfangen können. Danke schön.
Unreliable transfers
Music transfer
Response from developer
Dear Customer, This is Smart Switch team. We apologize for any inconvenience you may have faced. As shown in our app description, audio files can only be transferred via wired connection. It is difficult to judge whether or not you have done so, with the information you have provided us. If not, we recommend transferring your files this way. However, if you have already tried wired conneciton and the same issue persists, please contact us via sswith.cs@samsung.com with more information, such as screenshots of the app name/icon, type of music file, model name/OS of both devices, etc. so that we may examine the situation to provide better guidance. Thank you for your understanding.
Doesn’t work
Just an overall pain for switching to any Samsung device and an iPhone device
Response from developer
Dear Customer, This is the Smart Switch team. We're sorry that the app is currently not working perfectly for you. However, it is difficult to provide guidance based on the description you have provided us. Here are some basic troubleshooting methods: 1. Make sure that you are using the most current version of the app. (iOS: 1.0.15 / Galaxy: 3.7.69.15). 2. Trying to move Messages? We recommend using a USB connection, as this transferring method supports more types of data. If the issue persists, please contact us via email (sswitch.cs@samsung.com), with the OS/model number of both devices, including a description of the problem situation. We will examine the material with great detail to provide a better app experience. Thank you.
Ruim
Response from developer
Hello, We sincerely apologize for the inconvenience you may have faced. Please share the details of your inquiry, including the OS/ model name of both devices, screenshots of the problem situation or app, etc. via email (sswitch.cs@samsung.com). We will examine the material with great detail to provide a better app experience. Thank you.
