Transfer
Response from developer
Hello, We apologize for any inconvenience you may have faced. However, it is difficult to provide guidance based on the information you shared with us. Please send us the details of your inquiry, including the OS/model name of both the transmitting and receiving device as well as any screenshots of the problem situation, by E-mail (sswitch.cs@samsung.com) for examination. Thank you.
Do not trust this app
Response from developer
Hello, We apologize for any inconvenience you may have faced. However, it is difficult to provide guidance based on the information you shared with us. Please send us the details of your inquiry, including the OS/model name of both the transmitting and receiving device as well as any screenshots of the problem situation, by E-mail (sswitch.cs@samsung.com) for examination. Thank you.
I need a QR code to scan not to scan one with this app I thought it would give me a QR code
Response from developer
Dear Customer, This is the Smart Switch team. We apologize for any inconvenience you may have faced. 'Samsung Smart Switch Mobile' is an application that allows you to easily transfer data from your old device to a new Galaxy device (phone or tablet). Therefore, in order to use Smart Switch effectively, the receiving device requires to be a Galaxy, as written in our app description. So we ask for your understanding, as third-party devices cannot receive transfers with Smart Switch. Thank you.
I NEED MY MONEY BACK
Response from developer
Dear Customer, This is the Smart Switch team. 'Samsung Smart Switch Mobile' is an application that allows you to easily transfer data from your old device to a new Galaxy device (phone or tablet). Are you sure your inquiry is about Smart Switch? For inquiries related to other Samsung services, please contact us through the Samsung Members application, or visit the nearest service center for assistance. Thank you.
삭제하면 복구가 안되나요?
Response from developer
안녕하세요 고객님, 스마트 스위치 팀입니다. 앱 이용에 불편을 드려 죄송합니다. 다만, 제공해주신 설명으로는 안내가 어렵다는 점 양해 말씀드립니다. 'Samsung Smart Switch Mobile'은 기존 기기의 데이터를 새 Galaxy 기기(휴대폰 또는 태블릿)로 쉽게 전송할 수 있는 애플리케이션입니다. 따라서, 타사 기기로 데이터 전송을 받는 기능을 제공하지 않고 있습니다. 또한, 스마트 스위치 앱은 이미지 파일을 삭제하는 기능을 제공하지 않고 있으며 데이터 전송을 위해 사진을 선택하는 기능만 제공되고 있습니다. 문의 내용을 확인하신 후, 진입 경로나 상황에 대한 설명을 자세하게 기재하여 주시면 확인 후 안내 도와드리겠습니다. 감사합니다.
