Ridiculous password requirement
I’m not saving any credit card details to this Ap
So why the hell would I need a multi word complicated password that I will never remember and there fore have to reset every time the Ap logs me out .
HUGE disincentive to using this membership!!
So you can collect my data!
In fact- it makes me concerned at the data you ARE collecting in the background… if I can’t use the password of my choice!
Why does it need to be so “safe”???
After I reset password (to something I will not remember) it didn’t even log me into the Ap! I had re enter alllll the details all over again- no “eye” icon, so I can’t even see what I’m typing in password box- got that wrong a couple of times- then STILL it didn’t log me it! It wants email verification even though it’s literally just sent me an email to reset my password!!
You guys really don’t want me to come down there today
So why the hell would I need a multi word complicated password that I will never remember and there fore have to reset every time the Ap logs me out .
HUGE disincentive to using this membership!!
So you can collect my data!
In fact- it makes me concerned at the data you ARE collecting in the background… if I can’t use the password of my choice!
Why does it need to be so “safe”???
After I reset password (to something I will not remember) it didn’t even log me into the Ap! I had re enter alllll the details all over again- no “eye” icon, so I can’t even see what I’m typing in password box- got that wrong a couple of times- then STILL it didn’t log me it! It wants email verification even though it’s literally just sent me an email to reset my password!!
You guys really don’t want me to come down there today
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Dodgy af
I wasn’t able to place orders through the app, at least when attempting to redeem an offer as part of the order, so I had to order at the counter instead. That’s mildly inconvenient, but the bigger issue was the unexpected “EFT surcharge” added when paying.
I raised this through the app’s Contact function, and without any acknowledgement or response, the app was updated a day or two later and ordering appeared to be fixed.
Since then, I’ve successfully placed an order through the app without the surcharge, but I never received a digital receipt. The notification offering a shortcut to request a copy of the receipt sounded useful but all I get is an error message.
At this point, I feel like I’m doing the app team’s testing and troubleshooting work for them. The app has potential, but basic functions like ordering, receipts, and customer support workflows need much more attention before it feels reliable.
I raised this through the app’s Contact function, and without any acknowledgement or response, the app was updated a day or two later and ordering appeared to be fixed.
Since then, I’ve successfully placed an order through the app without the surcharge, but I never received a digital receipt. The notification offering a shortcut to request a copy of the receipt sounded useful but all I get is an error message.
At this point, I feel like I’m doing the app team’s testing and troubleshooting work for them. The app has potential, but basic functions like ordering, receipts, and customer support workflows need much more attention before it feels reliable.
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Location tracked
Permanently deleted account and uninstalled the app. It kept telling me when I was near a store and there was no way to turn off location services via iOS. The app doesn’t appear under that Privacy & Security settings and no location option under its own app settings.
Grazing Box Disappeared
The Grazing Box has disappeared from your app. Which is really annoying as that’s the only thing we order and it’s an inconvenience having to go into the shop.
Overpriced
When you select delivery as an option, all the prices in the menu increase from $5-$7per item. So when ordering 6items that an additional $42 compared to not having it delivered and the delivery on checkout still remains the same at $3.99. Needs a new algorithm that keeps the flat delivery rate and doesn’t increase menu pricing.
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App does NOT work
The app does not work. It keeps saying my login details are incorrect. I’ve double checked my email (it’s correct), I’ve requested a new password which says “successful”, I’ve attempted to login to the app with my new password. I then have to prove that I’m a human multiple times just to be told that my login is incorrect.
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Finally, Apple wallet Support!
About the captcha sign in issue. It looks like the backend has changed. Reset your password via email. You should be able to sign in without an issue after that.
Negative stars would suit better
The most unintuitive app on my phone, after picking out 467 motorcycles and stairs I found thought it might be easier to just reset my password, jokes on me….. it isn’t, error after error, I’m out. Manager at Joondalup WA wasn’t interested at all. Goodbye delicious churros, time for a new dessert
Not working
Keeps on saying “verify your email” on every page, when I press the button to send verification then it says “non-unique member details”. Unable to use any of the functions.
Horrendous App
Ridiculously slow. When I launch the app it always defaults to Melbourne CBD, enough through I have location services enabled and am located in Brisbane. Eventually it will find Brisbane locations, then more waiting and loading
Need to fix the offer/rewards redemption
I was trying to order for a pickup via the app but when I get to checkout it says the $20 churro fiesta was incompatible, I tried so many different ways to order but still not working. Please fix
Missing quality of life features
I’m not sure why Sam Churro omits this feature, but the apps inability to remember just my address and delivery details as a returning customer is really annoying. They’ll go out of my way to remember my order history, but not my address? Writing it in each time is enough of a bother that I’ll opt for third party deliverers to save on time.
App is also unreliably buggy at times. It will submit an order but stop live tracking the order randomly. No way to return to the live tracking or anything visual to follow what’s happening.
Otherwise, does what it needs to do in terms of ordering what you want.
App is also unreliably buggy at times. It will submit an order but stop live tracking the order randomly. No way to return to the live tracking or anything visual to follow what’s happening.
Otherwise, does what it needs to do in terms of ordering what you want.
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Don’t download
I just had a notification from apple telling me that San Churro has been tracking my location for 3 days straight after I had just downloaded the app. If you want them to track your location go ahead and download.
Barcode for Loyalty Points Not Working
The app is easy to use, except every time I’ve been scanning my loyalty points barcode when I purchase something, nothing ever shows up. I’ve used it at least 20 times now.
Terrible app and website service!!!
First of all I’m a repeat customer and have had an account for years now. Second, forgot password does not send from your app AND website. Third, both website and app does not allow to creates new accounts, it’s a never ending loophole of verification errors and recaptcha. So much for freebies on birthday month. Your stores won’t accept a normal drivers license to prove birthdays either.
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Great, but...
Great app in all. Easy to use, & has been a God-Send for us in Melbourne lockdown!
BUT the last couple of times I have used the app, it changes our unit number after I confirm the order - awkward if our order turns up at the neighbours’ place after curfew!
BUT the last couple of times I have used the app, it changes our unit number after I confirm the order - awkward if our order turns up at the neighbours’ place after curfew!
MUCH BETTER
This app is such a huge improvement from the last one. Seeing the free offers or discounts I can claim is also really simple opposed to other apps that you need to go into all the menus to find/ or activate offers through email first. I also like the ORDER option so I can check out the menu and not need to open a food app, I can order from San churro and get points to get more chocolate! It’s also so easy to spot - my favourite orange S! Really impressed!
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Great app super easy to use and great rewards
Downloaded the app, really easy to install and get up and running. Also great that I can see all the offers easily. Definitely going to be using this with my kids! They love San Churros! It’s also going to make it easier because I always forgot to carry those loyalty cards with me. But always have my phone with me. If only more businesses would make it this easy to claim rewards. Highly recommend downloading the app and getting all the benefits! Nothing better than free churros!
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Great app
Really handy, great rewards and great improvement on previous version.. look forward to using it
So much better
This new App is soooo much better than the last. The points program is the best thing since Specklies