Ridiculous password requirement
I’m not saving any credit card details to this Ap
So why the hell would I need a multi word complicated password that I will never remember and there fore have to reset every time the Ap logs me out .
HUGE disincentive to using this membership!!
So you can collect my data!
In fact- it makes me concerned at the data you ARE collecting in the background… if I can’t use the password of my choice!
Why does it need to be so “safe”???
After I reset password (to something I will not remember) it didn’t even log me into the Ap! I had re enter alllll the details all over again- no “eye” icon, so I can’t even see what I’m typing in password box- got that wrong a couple of times- then STILL it didn’t log me it! It wants email verification even though it’s literally just sent me an email to reset my password!!
You guys really don’t want me to come down there today
So why the hell would I need a multi word complicated password that I will never remember and there fore have to reset every time the Ap logs me out .
HUGE disincentive to using this membership!!
So you can collect my data!
In fact- it makes me concerned at the data you ARE collecting in the background… if I can’t use the password of my choice!
Why does it need to be so “safe”???
After I reset password (to something I will not remember) it didn’t even log me into the Ap! I had re enter alllll the details all over again- no “eye” icon, so I can’t even see what I’m typing in password box- got that wrong a couple of times- then STILL it didn’t log me it! It wants email verification even though it’s literally just sent me an email to reset my password!!
You guys really don’t want me to come down there today
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Dodgy af
I wasn’t able to place orders through the app, at least when attempting to redeem an offer as part of the order, so I had to order at the counter instead. That’s mildly inconvenient, but the bigger issue was the unexpected “EFT surcharge” added when paying.
I raised this through the app’s Contact function, and without any acknowledgement or response, the app was updated a day or two later and ordering appeared to be fixed.
Since then, I’ve successfully placed an order through the app without the surcharge, but I never received a digital receipt. The notification offering a shortcut to request a copy of the receipt sounded useful but all I get is an error message.
At this point, I feel like I’m doing the app team’s testing and troubleshooting work for them. The app has potential, but basic functions like ordering, receipts, and customer support workflows need much more attention before it feels reliable.
I raised this through the app’s Contact function, and without any acknowledgement or response, the app was updated a day or two later and ordering appeared to be fixed.
Since then, I’ve successfully placed an order through the app without the surcharge, but I never received a digital receipt. The notification offering a shortcut to request a copy of the receipt sounded useful but all I get is an error message.
At this point, I feel like I’m doing the app team’s testing and troubleshooting work for them. The app has potential, but basic functions like ordering, receipts, and customer support workflows need much more attention before it feels reliable.
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Location tracked
Permanently deleted account and uninstalled the app. It kept telling me when I was near a store and there was no way to turn off location services via iOS. The app doesn’t appear under that Privacy & Security settings and no location option under its own app settings.
Grazing Box Disappeared
The Grazing Box has disappeared from your app. Which is really annoying as that’s the only thing we order and it’s an inconvenience having to go into the shop.
Overpriced
When you select delivery as an option, all the prices in the menu increase from $5-$7per item. So when ordering 6items that an additional $42 compared to not having it delivered and the delivery on checkout still remains the same at $3.99. Needs a new algorithm that keeps the flat delivery rate and doesn’t increase menu pricing.
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