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San José 311

San José 311

Report issues to City staff

137 ratings
84 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • May 8, 2017
  • November 12, 2024

Features

Developer

AST Corporation
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San José 311 screenshot #1 for iPhone
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San José 311 screenshot #6 for iPhone
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Reviews summary↘︎
⭐84
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📝7+ tags
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Report and track city service requests for San Jose. Submit issues with photos, categorize them, and view them on a map. Receive updates and notifications on your submitted requests.

✓Submit service requests
✓Track request status
✓Log requests with photos
✓Categorize service issues
✓View requests on a map
✓Receive notifications
✓Access FAQs
Show original description

What users say

Summarized from real user reviews of San José 311. Based on 137 reviews and a 2.1/5 average, it highlights the 7 positives and 15 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Quick response times for resolved issues
  • 📸Easy photo upload and attachment functionality
  • 🗺️Helpful map-based location selection
  • ✅Streamlined reporting process for various city services
  • 📍Convenient way to report graffiti and illegal dumping
  • 🎯Generates ticket numbers for accountability
  • 📱Mobile-first approach to city services

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔐Broken authentication and password reset functionality
  • 📍Location services malfunction or reject valid addresses
  • ⏱️Extremely slow response times from city departments
  • ❌Cases closed without resolution or follow-up
  • 🚫Poor navigation - no back button to main menu
  • 😤Reports disappear into 'black hole' with no communication
  • 🎨Clunky and outdated user interface design
  • 📝Required fields don't work properly
  • 🔄Constant password reset prompts on login
  • 📸Photo upload functionality broken on iOS
  • 🌐Web-based sections trap users without exit options
  • ⚠️Inconsistent performance across devices and iOS versions
  • 🚗Abandoned vehicle reports often closed without action
  • 💬Lack of transparency on case status and reasoning
See all reviews

What's New in San José 311

2.0.2

November 12, 2024

Minor bug fixes!

User reviews

Most RecentHighest RatedLowest Rated

Freeze warning

The app CONSTANTLY freezes. As soon as you start to proceed through the app to make a report it will freeze on you. The pages will not load. The scrolling of the pages stops working all together. The only way around it is to force close the app and try again.

Just use the web sight.
Micaiah1504Micaiah1504

So buggy, can’t scroll

There are many pages where you can’t scroll to hit the button at the bottom of the page leaving you completely stuck
Porcupineapple2Porcupineapple2

The app is frozen everytimd

The app is keep frozen. Please fix
Leo_thaiLeo_thai

Bad UI

The app doesn’t display the next button if you try to submit a report for illegal parking.
Great parent controlGreat parent control

Worthless app

You have the ability to report a variety of issues but it goes nowhere except into a black hole. There’s no response, no resolution, no nothing, a total waste of time. Don’t bother with it.
msa176msa176
See 79 more reviews

User experience

🐞

Reported Bugs

19 issues

Registration page hangs or fails to process

Bug

Login credentials not accepted despite correct password

Bug

Password reset feature non-functional

Bug

App crashes on iOS 13+ versions

Bug

Location confirmation button unclickable

Bug

Address field rejects valid addresses from Google Maps

Bug

Photo upload fails or doesn't save to camera roll

Bug

App hangs indefinitely after clicking submit

Bug

Spinning loading circle with no progress

Bug

Authenticator code entry field unclear

Bug

Password field displays as grey box preventing input

Bug

App freezes when accessing profile information

Bug

Navigation links lead nowhere or to external sites

Bug

Required 'Tell us more' field doesn't function

Bug

Map pin moves when searching for address

Bug

App requires password reset every login attempt

Bug

White blank page on startup

Bug

Incompatibility with password managers

Bug

Long delays in basic operations like logging in

Bug
✨

Requested Features

13 requests

Anonymous reporting without login requirement

Feature

Back button or navigation menu in all sections

Feature

Improved address input with manual entry option

Feature

Real-time status updates on submitted reports

Feature

Explanation of why cases are closed or resolved

Feature

Better integration between app and web platform

Feature

Support for locations without street addresses

Feature

Faster city response times and follow-up

Feature

Live chat support that's actually user-friendly

Feature

Offline functionality for report submission

Feature

Multi-language support including Arabic

Feature

Automatic location detection while driving

Feature

Photo gallery integration that shows recent photos

Feature

FAQ

What does the San Jose 311 app do?

The San Jose 311 app is a service request system that allows residents to submit, track, and explore various city service requests. These requests are then forwarded to the relevant city service teams for review and resolution.

How can I submit a service request?

You can submit requests anonymously or by signing in with an account. Requests can be logged with photos, categorized, and placed on a map. Creating an account offers enhanced features and a more personalized experience.

Is the San Jose 311 app free to use?

Yes, the San Jose 311 app is free to download and use. There are no in-app purchases or advertisements mentioned.

What kind of city services can I report?

The app allows reporting for a variety of city service requests, including street sweeping, waste collection, neighborhood cleanup, and water service inquiries. You can also search and follow current requests for updates.

Can I track the progress of my reported issue?

Yes, you can track the progress of your submitted service requests. The app allows you to follow requests to receive updates and notifications on their status as they are reviewed and resolved by city service teams.