Report and track city service requests for San Jose. Submit issues with photos, categorize them, and view them on a map. Receive updates and notifications on your submitted requests.
What We Love
- 🚀 Quick response times for resolved issues
- 📸 Easy photo upload and attachment functionality
- 🗺️ Helpful map-based location selection
- ✅ Streamlined reporting process for various city services
- 📍 Convenient way to report graffiti and illegal dumping
- 🎯 Generates ticket numbers for accountability
- 📱 Mobile-first approach to city services
Room to Improve
- 🐛 Frequent app crashes and freezing
- 🔐 Broken authentication and password reset functionality
- 📍 Location services malfunction or reject valid addresses
- ⏱️ Extremely slow response times from city departments
- ❌ Cases closed without resolution or follow-up
- 🚫 Poor navigation - no back button to main menu
- 😤 Reports disappear into 'black hole' with no communication
- 🎨 Clunky and outdated user interface design
- 📝 Required fields don't work properly
- 🔄 Constant password reset prompts on login
- 📸 Photo upload functionality broken on iOS
- 🌐 Web-based sections trap users without exit options
- ⚠️ Inconsistent performance across devices and iOS versions
- 🚗 Abandoned vehicle reports often closed without action
- 💬 Lack of transparency on case status and reasoning
