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Houston 311

Houston 311

by City of Houston

436 ratings
50 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • November 17, 2012
  • March 15, 2023

Developer

City of Houston
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🔄6+ apps
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❓5 answered
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📦w/o updates
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About

Easily report non-emergency city issues like potholes or graffiti directly from your mobile device. The app uses GPS to pinpoint your location and allows you to attach photos to your service requests, which are then automatically sent to the City's 311 system for resolution.

✓Report potholes
✓Report broken traffic signals
✓Report graffiti
✓Use GPS for location
✓Attach photos to requests
✓Automatic routing to city departments
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What users say

Summarized from real user reviews of Houston 311. Based on 436 reviews and a 4.4/5 average, it highlights the 8 positives and 10 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Quick issue submission process
  • 📍GPS location accuracy for reporting
  • 📸Photo upload capability
  • 🗺️Map integration and visualization
  • ⚡Fast city response times
  • 🎯Easy progress tracking on submissions
  • 🔗Multiple city services linked
  • 👍User-friendly interface (when working)

Negative things

  • 🐛Frequent connection errors
  • ❌Inability to submit reports
  • 🔄App crashes and freezes
  • 📱Poor mobile rendering
  • 🤐Lack of communication on status
  • 😤Gaslighting on issue resolution
  • ⚠️Inconsistent app functionality
  • 🔐Required registration/login barrier
  • 🚫Non-responsive support
  • 📉Degraded performance over time
See all reviews

What's New in Houston 311

5.11.0

March 15, 2023

- Improved request form UI to support block submission option - Added link to Manage Account from user profile - Bug fixes

More

User reviews

Most RecentHighest RatedLowest Rated

Worthless

I have requested a new recycle bin like 8 times in this app- the lid on mine is missing because it broke off in the truck. Now every other week you get a bin full of wet cardboard at the curb. Do better.
MeyrheuwjMeyrheuwj

Rob the Travel

This is a game changer for support!
R. MarR. Mar

Useless in 2025

They used to resolve issues, but now they just gaslight to “resolve” issues without doing anything. They claim problems don’t exist or have already been resolved when it’s simply not true.
wpOxQVUsvwpOxQVUsv

Communication is terrible

Never get a response to service request except cryptic inter-dept messages and the dreaded “request has been closed”
Debmd9Debmd9

No results

I request and still not done app does update to let u know there are running behind or status
Pun-kin1047Pun-kin1047
See 45 more reviews

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User experience

🐞

Reported Bugs

10 issues

Connection error when submitting reports

Bug

App crashes on iOS when launching categories

Bug

Unable to accept street address information

Bug

GPS location detection failure

Bug

Photo upload functionality not working

Bug

WiFi connectivity issues despite internet access

Bug

Registration process hangs

Bug

Saved drafts that never submit

Bug

App not updated for extended periods

Bug

Server connection failures

Bug
✨

Requested Features

9 requests

Apple Pay and bill payment integration

Feature

Local post office finder with hours

Feature

Voting location and hours information

Feature

View previous submission history and resolution details

Feature

Ability to place issues on map (older feature)

Feature

Status update notifications

Feature

Integration with surrounding cities (Sugar Land, Richmond)

Feature

Anonymous reporting without registration

Feature

Better category organization and guidance

Feature

FAQ

What can I report with this app?

You can report various non-emergency city issues such as potholes, broken traffic signals, and graffiti. The app is designed to streamline the process of bringing these matters to the attention of the city.

How does the app know my location?

The app utilizes your device's GPS capabilities to automatically identify your current location. This ensures that your service request is accurately routed to the correct city department for resolution.

Can I add more information to my report?

Yes, you can enhance your service request by snapping a photo directly through the app and attaching it to your report. This visual aid can provide valuable context for city officials.

Is this app free to use?

Yes, the application is completely free to download and use. There are no in-app purchases or advertisements within the app.

What happens after I submit a report?

Once you submit a report, it is automatically sent to the City's 311 system. From there, it is routed to the appropriate city departments for review and resolution.