Abandon-ware
still no iPad support… and the app hasn’t been updated in over three years. It feels like abandoned-ware, especially since when if report an issue, it’s automatically flagged as “resolved“ without the issue actually being fixed.
It doesn’t work
I try to write up neighborhood problems and it crashes or it won’t have a category for me to report on. But it used to work great a couple years ago.
Worthless
I have requested a new recycle bin like 8 times in this app- the lid on mine is missing because it broke off in the truck. Now every other week you get a bin full of wet cardboard at the curb. Do better.
Rob the Travel
This is a game changer for support!
Useless in 2025
They used to resolve issues, but now they just gaslight to “resolve” issues without doing anything. They claim problems don’t exist or have already been resolved when it’s simply not true.
Communication is terrible
Never get a response to service request except cryptic inter-dept messages and the dreaded “request has been closed”
No results
I request and still not done app does update to let u know there are running behind or status
Siri Houston app is great
The city Houston app is really great to use really convenience also
A connection attempt failed
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed
Prefer the old version
I liked the older 311 app. I really liked being able to put an item on a map. Not so useful to open a website. I don’t need an app for that. Thank you.
To submit
Why did the way to submit like pot holes change I like thruway I could upload the picture and it was easier to make a request
Terrible app, barely works
For the past few months, the app just gives a connection error message when trying to submit a report. When you are finally able to submit a report, it gets closed without actually reaching the city.
Informative
Lots of services linked to the app. Maps work well. Many tools
Not sure if it’s working
I do not see any evidence of these complaints being taken seriously.
No longer works on iOS
Love the app when it works. But when you try and launch a category, nothing happens. Uninstalling and reinstalling did not work.
Not working
App doesn’t work seems it broke a while ago.
Impressed!
I’m pleasantly surprised by the ease with which I can submit issues (traffic light problem, broken sign, etc). It’s also very easy to follow the progress of your submitted issues.
I was unable to submit a photo for one of the issues, but overall it’s a great step forward in keeping us citizens involved in bettering our city. Thanks!
I was unable to submit a photo for one of the issues, but overall it’s a great step forward in keeping us citizens involved in bettering our city. Thanks!
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Clunky
The app and the 311 website are clunky and difficult to successfully navigate. You're better off just sending an email.
Now impossible to submit an issue
This was previously a useful app, now totally useless. Can’t quickly submit an issue of any kind. Mostly just a link to the city of Houston website which does not render on a mobile device correctly. Hard to believe our tax dollars have been spent to develop an app that feels like it was developed by a fifth grade computing class.
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Great App for Houston (proper) Only
This is one of the best citizen GIS (Geographic Information Systems) apps I have seen.
It’s seems that if you take multiple pictures (different angles for good documentation) and submit them along in the comments section of the issue the city of Houston will address the issue quickly. A picture is worth a thousand words.
I wish the surrounding cities (Sugarland, Richmond, etc.) all tied into this 1 app.
It seems all the push pins in the surrounding cities are not being addressed and left as open incidents. Send email the mayor’s office of your city to tie into the 311 GIS app and let us fix Houston area!
Great job app developers!!
It’s seems that if you take multiple pictures (different angles for good documentation) and submit them along in the comments section of the issue the city of Houston will address the issue quickly. A picture is worth a thousand words.
I wish the surrounding cities (Sugarland, Richmond, etc.) all tied into this 1 app.
It seems all the push pins in the surrounding cities are not being addressed and left as open incidents. Send email the mayor’s office of your city to tie into the 311 GIS app and let us fix Houston area!
Great job app developers!!
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