What the heck?
Logged in fine once, now it does nothing when I submit credentials. Deleted and installed again, it says it can’t find me by email or account number. But I can use the same information to login to the web page. App or system issue?
Horrible Electric Company
When you call, you can’t get ahold of a real person. It’s a circular AI, and you can’t ask for a representative, it just hangs up on you eventually. Extremely frustrating.
What lead to the call was trying to pay my phone bill. Used the link they sent me in a text, and they said I couldn’t pay my bill because they don’t recognize my email. So I go to register my email (even though I get emails from them multiple times a week warning me about when my bill is due next month, which is extremely annoying), and they say they don’t recognize the street address. How do you not recognize my street address? You’re supplying it with electricity and sending me bills?
So then I try to use a link from one of the hundred of emails they have sent me, and it doesn’t load either. Probably called them 5 times and can’t get past the AI.
I wasn’t planning on switching electric companies today, I was planning on paying my bill, but plans change I guess.
What lead to the call was trying to pay my phone bill. Used the link they sent me in a text, and they said I couldn’t pay my bill because they don’t recognize my email. So I go to register my email (even though I get emails from them multiple times a week warning me about when my bill is due next month, which is extremely annoying), and they say they don’t recognize the street address. How do you not recognize my street address? You’re supplying it with electricity and sending me bills?
So then I try to use a link from one of the hundred of emails they have sent me, and it doesn’t load either. Probably called them 5 times and can’t get past the AI.
I wasn’t planning on switching electric companies today, I was planning on paying my bill, but plans change I guess.
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Hidden Fees & Bad Customer Service
Seems like a trend among all electricity companies, but here’s my experience with Gexa: $30 delivery charge. My advertised rate is 13.6 cents and am charged 16.71 cents instead because I do not meet their threshold for energy stipend. Don’t listen to “avg price per kWhs”
Please fix this! You can’t select a payment
I can’t pay my bill because I can’t select any other bank account than the one I used initially. I’m getting late fees as a result. There has to be a solution to make payments easier. There is no time to sit on the phone or fuss with an app. As much as your customer are charged, you can certainly afford an app developer that allows you to pilfer the money more efficiently and expediently. Sincerely - every busy customer
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Face ID?
What is the point of having Face ID if I have to type my email address to look up my account before the log in?
