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Direct Energy Account Manager

Direct Energy Account Manager

Manage your energy anywhere

12K ratings
136 reviews
🔧 Utilities
💼 Business
Free

Details

Released
September 15, 2013
Updated
September 19, 2026

Features

Developer

Direct Energy, LP
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About

Manage your energy account on the go. Monitor usage, pay bills, renew plans, and access account information. Features vary by market for Texas and Northeast/Midwest customers.

✓Pay bills and set up autopay
✓View, renew, or change energy plans
✓Monitor energy usage
✓Link electric vehicle and smart thermostat
✓Find utility contact information
✓Dark theme support
Show original description

What users say about Direct Energy Account Manager

Reviews of Direct Energy Account Manager are mostly negative: the Utilities app is rated 4.7/5 from 12K App Store ratings. What users like most: great prices, easy to use app. Top complaints: app not working/crashing, inaccurate information/billing issues. Summarized from real user reviews.

Positive things

  • 💰Great prices
  • 👍Easy to use app
  • 🔍Helpful usage tracking
  • 🤝Good customer service

Negative things

  • 🐛App not working/crashing
  • ⚠️Inaccurate information/billing issues
  • 🕰️Slow/unresponsive app
  • ❌App not available/down for maintenance
See all reviews

What's New in Direct Energy Account Manager

13.2.1

September 19, 2026

This required update includes important enhancements to keep your app experience secure, reliable, and up to date. Please update to the latest version to continue using the app.

More

User reviews

Most RecentHighest RatedLowest Rated

Several years

I have enjoyed being a customer !
Sewing WueenSewing Wueen

Impossible to log in

After getting logged out, the app keeps telling me I have the wrong password despite the website accepting the exact same password and username. This app is terrible, you’re better off just using the website, save the storage space on your phone.
Florence R.Florence R.

Direct Energy

App
Michael Darnell CrawfordMichael Darnell Crawford

The worst experience

The worst electricity company, I don't recommend them, get away from here .. it's serious, you'll regret it later
📝📝🤜🤛📝📝🤜🤛

Won’t recognize my location

This app continually insists that I live in TEXAS. I live in PA, very frustrating
That Old CopThat Old Cop
See 131 more reviews

Developer apps

Direct Energy Canada
Direct Energy Canada

Manage your account on the go

🔧 Utilities

(2)

Free
With Ads
See developer apps

User experience

🐞

Reported Bugs

3 issues

Login issues

Bug

Frequent crashes when checking usage

Bug

Incorrect account information displayed

Bug
✨

Requested Features

3 requests

Automatic payment amount detection

Feature

Improved app layout and navigation

Feature

Real-time usage monitoring

Feature

FAQ

What can I do with the Direct Energy Account Manager app?

The app allows you to manage your Direct Energy account from your mobile device. You can easily pay your bill, set up autopay, monitor your energy usage by month and year, view, renew, or change your electricity and natural gas plans, and add on additional energy services. It also provides access to your utility contact information for reporting outages.

Is the Direct Energy Account Manager app free to use?

Yes, the Direct Energy Account Manager app is free to download and use. There are no charges associated with using the app itself. Any costs related to your energy plans or services would be standard as per your agreement with Direct Energy.

Which customers can use the Direct Energy Account Manager app?

The app is available for Direct Energy customers in Texas and the Northeast/Midwest regions. However, it's important to note that some app features may not be available in all markets within these regions.

How do I log in to the Direct Energy Account Manager app?

You can log in to the app using the same username and password that you use for your Direct Energy Online Account Manager. This ensures a seamless transition and access to your existing account details and settings.

Can I link my smart home devices to the app?

Yes, the app allows you to link certain smart home devices. Specifically, you can link your electric vehicle (supporting models like Tesla, Jaguar, and Ford Mustang EV) and your Google Nest Thermostat to manage your energy consumption more effectively.