Manage your energy account on the go. Monitor usage, pay bills, renew plans, and access account information. Features vary by market for Texas and Northeast/Midwest customers.
Summarized from real user reviews of Direct Energy Account Manager. Based on 12K reviews and a 4.7/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Utilities app.
13.1.0
August 25, 2026
This update introduces new features and enhancements to improve your experience.
3 issues
Login issues
Frequent crashes when checking usage
3 requests
Automatic payment amount detection
Improved app layout and navigation
The app allows you to manage your Direct Energy account from your mobile device. You can easily pay your bill, set up autopay, monitor your energy usage by month and year, view, renew, or change your electricity and natural gas plans, and add on additional energy services. It also provides access to your utility contact information for reporting outages.
Yes, the Direct Energy Account Manager app is free to download and use. There are no charges associated with using the app itself. Any costs related to your energy plans or services would be standard as per your agreement with Direct Energy.
The app is available for Direct Energy customers in Texas and the Northeast/Midwest regions. However, it's important to note that some app features may not be available in all markets within these regions.
You can log in to the app using the same username and password that you use for your Direct Energy Online Account Manager. This ensures a seamless transition and access to your existing account details and settings.
Yes, the app allows you to link certain smart home devices. Specifically, you can link your electric vehicle (supporting models like Tesla, Jaguar, and Ford Mustang EV) and your Google Nest Thermostat to manage your energy consumption more effectively.
