What the heck?
Logged in fine once, now it does nothing when I submit credentials. Deleted and installed again, it says it can’t find me by email or account number. But I can use the same information to login to the web page. App or system issue?
Horrible Electric Company
When you call, you can’t get ahold of a real person. It’s a circular AI, and you can’t ask for a representative, it just hangs up on you eventually. Extremely frustrating.
What lead to the call was trying to pay my phone bill. Used the link they sent me in a text, and they said I couldn’t pay my bill because they don’t recognize my email. So I go to register my email (even though I get emails from them multiple times a week warning me about when my bill is due next month, which is extremely annoying), and they say they don’t recognize the street address. How do you not recognize my street address? You’re supplying it with electricity and sending me bills?
So then I try to use a link from one of the hundred of emails they have sent me, and it doesn’t load either. Probably called them 5 times and can’t get past the AI.
I wasn’t planning on switching electric companies today, I was planning on paying my bill, but plans change I guess.
What lead to the call was trying to pay my phone bill. Used the link they sent me in a text, and they said I couldn’t pay my bill because they don’t recognize my email. So I go to register my email (even though I get emails from them multiple times a week warning me about when my bill is due next month, which is extremely annoying), and they say they don’t recognize the street address. How do you not recognize my street address? You’re supplying it with electricity and sending me bills?
So then I try to use a link from one of the hundred of emails they have sent me, and it doesn’t load either. Probably called them 5 times and can’t get past the AI.
I wasn’t planning on switching electric companies today, I was planning on paying my bill, but plans change I guess.
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Hidden Fees & Bad Customer Service
Seems like a trend among all electricity companies, but here’s my experience with Gexa: $30 delivery charge. My advertised rate is 13.6 cents and am charged 16.71 cents instead because I do not meet their threshold for energy stipend. Don’t listen to “avg price per kWhs”
Please fix this! You can’t select a payment
I can’t pay my bill because I can’t select any other bank account than the one I used initially. I’m getting late fees as a result. There has to be a solution to make payments easier. There is no time to sit on the phone or fuss with an app. As much as your customer are charged, you can certainly afford an app developer that allows you to pilfer the money more efficiently and expediently. Sincerely - every busy customer
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Face ID?
What is the point of having Face ID if I have to type my email address to look up my account before the log in?
App update needs to be fixed
This app updated and now I can’t change payment method, nothing was every wrong with the app before. It showed another update and still can’t change payment method.. can only use my “default”
Gexa Your reasonable plans… but your app..
…and website is obsessed and keeps asking if im moving!! .. now its sending me notifications for it. lol
App won’t load
Now all of a sudden on the last day of the billing cycle, the app won’t load? Suspicious.
Important info shown, has some issues with battery into
Key info is shown, renewal time, etc. It has issues on battery management controls.
Room for improvement, but adequate for needs.
Room for improvement, but adequate for needs.
Major problems
Doesn’t function properly can’t even make a payment thru the app now
Research research research
When I signed up for this company, I signed up for a certain amount per kilowatt and I also understand TTU delivery charges are separate on top of the price quoted when I got my first bill. It was totally not what I signed up for, but we had gone on vacation and that’s what even made it more. Unbelievable Voice that no one was home for over 2 1/half weeks so I missed the opportunity to back out so I called her. Customer Service was rudely talked to hung up got the bill and I thought that would be my most expensive bill since I’ve lived here in 2010, but unfortunately, two months later I got a bill over $500. This company tells you one thing but bills you another and then act like you never did your research since I was with them over three years because I couldn’t get out of my contract I have dumped them and I suggest before you sign up with this company you do your homework.
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This company is a scam
had a disappointing experience with this company. When I signed the contract, the price per kWh was reasonable, but later I noticed the rate increased without any clear notice or communication. Transparency in pricing is very important, and this change broke my trust. I will be paying the $150 cancellation fee and moving my business to another provider. I hope the company improves its communication and billing practices in the future.
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App not good
App is not working good on iPhone SE
Customer
They sell customer information.
App keeps crashing
As soon as i log in the app crashes and logs me back out. I’ve never been able to log in to this stupid app
App crashes
Please the app keep crashing
App crashes
Cannot even view any information in the app due to it crashing as soon as I log in. Tried restarting phone, deleting and redownloading app, opening from internet link every time it just crashes before I’m able to do anything in the app. Needs fixing asap as I’m sure others have had this problem as well
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Crash on login
The app crashes as soon as I get logged in. I obviously get into my account and it begins to show my information and then immediately crashes. No issues on the browser website after login, so it’s definitely app specific
App is broken
App crashes immediately after login, tried numerous uninstalls and phone power cycles. This needs an update
Can’t use app
Just signed up and the app does nothing but crash (latest ios - 26.1) Every subsequent time you open it to try again it crashes after entering credentials.
Also, the convenience of face ID is offset because of having to enter your email manually. You should be able to login solely by opening the app and having face ID auto-run
Also, the convenience of face ID is offset because of having to enter your email manually. You should be able to login solely by opening the app and having face ID auto-run
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