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Houston 311 Customer Portal

Houston 311 Customer Portal

by City of Houston

27 ratings
14 reviews
πŸ” Reference

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • March 4, 2021
  • July 14, 2021

Developer

City of Houston
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⭐14
Reviewsβ†˜οΈŽ
πŸ”„6+ apps
Alternativesβ†˜οΈŽ
❓8 answered
FAQβ†˜οΈŽ
πŸ“¦w/o updates
Updates frequencyβ†˜οΈŽ
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About

Access city services and report non-emergency concerns for Houston residents. Get information, submit service requests, and track their progress. Available 24/7 via phone, fax, email, or the app.

βœ“Report non-emergency city concerns
βœ“Track service request status
βœ“Access city service information
βœ“Contact city departments
βœ“24/7 availability
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What's New in Houston 311 Customer Portal

1.0.202107135259

July 14, 2021

New Citizen 311 Port - Houston - Texas - 2021 Video and camera function fixed. Updated Apple Store Screenshots. Added Privacy Prompt.

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User reviews

Most RecentHighest RatedLowest Rated

Poor interface and poor user experience

User experience of previous app was 100% better than this one.
GranimalsGranimals

CRAP APP - NEEDS A TOTAL REBUILD

CRAP APP - NEEDS A TOTAL REBUILD
TX Beef StickTX Beef Stick

App does not work

Worst app. Use click fix instead, very easy to use.
Smartest MexicanSmartest Mexican

Broken app

This is the worst app I have ever used. It does not work; you spend 15 minutes trying to decide what it's telling you then get some garbled meaningless message that says "send failed". The City of Houston should be extremely embarrassed by this app. It's a reflection of how technically backwards the municipal government is. Please everyone, elect more tech-savvy leaders to office.
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66thparallel66thparallel

311 app worst ever !

This is the most unfriendly app to report issues to 311!! It takes forever to report an issue and unable to submit pics either.
The old app took seconds to report issues, the new one you need a PhD to report one single issue.
THE WORST!
If the COH wanted a way to discourage citizens from reporting issues, this is the app for it!!
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Houston 311 WORSTHouston 311 WORST
See 9 more reviews

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FAQ

What is Houston 311?

Houston 311 is a consolidated call center and app designed to make city government more user-friendly for residents. It provides a single point of contact for information on city services and to report non-emergency concerns.

How can I contact Houston 311?

You can contact Houston 311 by dialing 311 within Houston city limits, or 713-837-0311 from outside the city. The app, fax (713-837-0210), and email (311@HoustonTX.gov) are also available.

What types of issues can I report with Houston 311?

You can report a wide range of non-emergency concerns, including traffic fines, sewer issues, pothole problems, and neighborhood complaints. There are over 300 defined service request types.

Can I track my service requests?

Yes, each service request submitted through Houston 311 can be tracked from start to finish. You can call back to request updates on the progress of your concern.

How accurate is the information provided by Houston 311?

The app draws from over 2,400 frequently answered questions developed with departmental experts. The 311 Helpline resolves 85% of calls without needing a transfer, service request, or follow-up.

What is the rating for Houston 311?

Houston 311 has a rating of 1.1 stars based on 27 ratings.

When was Houston 311 last updated?

The latest version of Houston 311 was updated on July 14, 2021.

Is Houston 311 available on multiple devices?

The provided data does not specify platform compatibility beyond it being a smartphone app. However, it is designed for mobile use.