Serious Formatting Problems
Content is adequate, even if it reprints MAGA right wing op-ed pieces without context. The problem is that the daily edition has so many formatting problems, and is based on really bad decisions, that it can be unreadable.
Response from developer
Dear Value Subscriber, Please email us at wecare@mcclatchy.com with what issues you are having so we can help you. Thank you, Customer Care.
New and improved its worse than it was
Bad doesn’t work cannot read pages stop
Sign in
Sign in constantly doesn’t work. Support does not return requests for help.
New Tribune app.
Here we go 'round in circles! Try. To open tribune, tribune tells me to update and sends me to App Store, App Store sends me to page that tells me to update app. Rinse and repeat.
Response from developer
Dear valued subscriber, I'm sorry for the issue you are experiencing. The lastes version of the app requires iOS 17.1+, so older iPads that can't upgrade won't be able to run it. To make sure you can still access the app without interruption, we can provide a tablet device that's compatible and will work wih the Tribune app right away. If you would like to proceed, email us at wecare@mcclatchy.com and include: Your full name, Mailing Address, Best phone number (optional, for delivery questions). Once we receive that, we'll get the replacement tablet arranged and share the next steps. Thank you, Customer Care.
Working Very Well on iPAD
I used to get very frustrated when I viewed the pages on my iPhone or galaxy tablet. But now that I’m using a newer iPad, everything is clearer and the menus of content are easier to navigate.
Response from developer
Dear Valued Subscriber, Thank you for the positive feedback. Customer Care
Even worse than before
Just when you think it couldn't get any worse, it gets worse. Still, as bad as it is, it is not as bad as it's reporting.
Login screen endlessly reloads
Despite being a paying subscriber ($35/month), I am unable to access content because I am taken back to the login screen each time I try to sign in with verified credentials. Once I fell for the trap of “renewing access” and wound up with two paid subscriptions. Luckily I got wise to that and killed the duplicate subscription so I am no longer being charged $70 a month for news I can’t read. I am all for supporting local journalism, but maybe it’s time to go back to a hard copy newspaper because this app is simply unusable and, despite poor reviews going back a few years now, the company seems uninterested in fixing the app or retaining subscribers. Is this how local journalism dies in the 21st century?
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App does not let you sign in.
The update to the app now does not allow the sign in page to work. Please fix it. I regret updating because I cannot access the content.
Great way to stay informed!
Supporting our local news source is important for our community. The Tribune does an excellent job providing news both local and global. The app provides all the news I need to feel current on our communities concerns, challenges and celebrations.
Can’t stay on article
I’d love to support the Tribune, but I’m probably a few days away from canceling my digital subscription. The phone app is how I access the Tribune. When I click on an article, I have about 2-3 seconds before it automatically transports me back to the home page. I can’t read anything! I was advised to delete and reinstall the app, which I did - no improvement. Come on people, make it better.
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Response from developer
We are sorry for the issues you are experiencing with the app. This is not the experience you should be receiving. Please email us customerservice@mcclatchy.com with your contact information as we would like to help assist you. Thank you.
Plagiarizing others investigative work
Skimming the outline of stories,as barley even stepping foot on the curb let alone walking the sidewalk leading to where a story may led their
Inquisitive nose, seems their legmen much rather walk the easy streets, never wanting to ruffle feathers of those pulling the strings controlling the show.
If considering thought of delivery to their publications,first consider the cost of what their delivering.
Recently $85.00 per month, void Saturday paper, currently raised to $132.89,
As in anything, even with the negative is the positive, the editorials, thoughts, and opinions of others helps keep the world spinning, too the cartoons, and, yes perhaps help to relax while sitting, reading in our favorite reading room.
Inquisitive nose, seems their legmen much rather walk the easy streets, never wanting to ruffle feathers of those pulling the strings controlling the show.
If considering thought of delivery to their publications,first consider the cost of what their delivering.
Recently $85.00 per month, void Saturday paper, currently raised to $132.89,
As in anything, even with the negative is the positive, the editorials, thoughts, and opinions of others helps keep the world spinning, too the cartoons, and, yes perhaps help to relax while sitting, reading in our favorite reading room.
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Frustrating experience
App update took three days to sign in, three talks with customer service before I could read the new, downsized e-edition. 1-Star for the whole situation. Had no problem with the app before this revision. Appreciate the developer response.
Response from developer
Contact our Customer Service Team at customerservice@thetribunenews.com to check the account.
Bad app bad paper
I’ve been sorely disappointed in both the digital user experience and the content of the paper. Cal Poly’s university newspaper has much more journalistic integrity than the slo tribune. Not worth it.
News feed broken in iOS 15
The news feed no longer displays any news in the latest version of iOS
Apple’s Private Relay breaks the newsfeed
Apple’s Private Relay when activated in iOS 15 breaks the newsfeed. The newsfeed indicates an error updating.
Disable Private Relay and the newsfeed returns to normal functionality.
It’s obvious that McClatchy does not like the user tracking disabled when Private Relay is enabled.
So much for disclosure on the amount of these news apps track your internet behavior.
Disable Private Relay and the newsfeed returns to normal functionality.
It’s obvious that McClatchy does not like the user tracking disabled when Private Relay is enabled.
So much for disclosure on the amount of these news apps track your internet behavior.
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Literally the worst app on my iPad
It stops constantly stops working, and customer service says the same thing every time (when you can actually get them to respond) “ delete the app and re-install it. Do you have any idea how many times I’ve had to do that? This isn’t even taking into account the myriad of problems when the app actually works. They should be embarrassed.
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Response from developer
We apologize for the issues with the app. We will share this feedback with our team and work to get this resolved.
No obituaries
I am sad to see you have excluded obituaries. Cancelled my subscription after 25 years
Extremely disappointing
Very buggy, difficult to search. I have to re sign in ad nauseum. Frankly the ap is as bad as the “reporting.”
Bad change
The new changes are terrible. I copy the puzzle page and now it does not print correctly. In addition, to read an article, now you have to touch each article to make it readable. The old edition was much better. Please consider to going back to that app
Beta version rocks!!
You’ve done everything right with this version. It was painful getting there, but we’re loving it. Thank you.
