Sandman Clocks User Reviews

Top reviews

Abandonware

Unable to pair my clock after a factory reset and support from the company is non-existent.

Love my Sandman Doppler

I have had my unit for almost 6 years now and it’s the best alarm clock I have ever owned. The last update fixed many of the issues I had. I still use it every day

Terrible waste

What a complete and utter joke of a company & app. Technology is outdated and now the app won’t even pair with my device. I’m left with a (very) expensive paperweight.

DO NOT GET!!!!!

Do not purchase this clock until the firmware is stable

My previous review was taken down. The alarms are still buggy. This is an alarm clock with buggy alarms.
This morning, the Amazon Echo alarm would not stop no matter how many times I commanded it. The other Amazon Echo in my home responded and “Cancelled” the alarm for the “Sandman Doppler Production”. But the alarm kept right on alarming!

However this alarm clock is a very good USB charger.
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Response from developer

Hey there, I hope you enjoyed writing the review as much as we enjoyed reading it. It was a blast. If you'd like help with your Alexa snooze issue or any other issues you have, please reach out to support. We would be happy to help out! Quick buttons are coming soon, hopefully it doesn't ruin the zen of product for you. Glad you like changing the colors!

Love it!

Helped me change my daily routines in a very positive way. Love the app and love the clock!

Turning clock into a brick

Every time a new update I comes out it screws up the clock with poor Bluetooth connectivity and impossible to reconnect to the internet. Now the clock is just an expensive charging brick, stuck at the connecting phase to wifi. Thanks PAI team!

Response from developer

Hi there, make sure you've upgraded your Doppler to the latest version as well. Reach out to support if you need doing this.

Difficult to configure

Extremely difficult to configure. It would not connect initially until a major patch had been applied and, should you need to change your wifi settings, it says to perform a factory reset.
You get a nice, friendly voice to help you through the process but Bluetooth connection takes impossibly long to even register and, should you come back in time to reconnect the app to it, the app cannot find it.
NOT intuitive not easy to configure and use.
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Update failure

Thanks for the email and instructions. Not sure if I should be upset that the app does not connect with the alarm, or if I should just pretend it is a standard Alexa enabled, really expensive, alarm clock.

I’ll try again if you send out an email when you update the app to fix the bug.

Doesn’t work

Updated. Installed new app. Followed directions. Factory reset. Unplugged. Forgot device. Uninstalled app. Reinstalled aoo. Bluetooth on phone shows connected. App does not. It took a year for this??? Worked great before update and new app.

Response from developer

Hi there, sorry you're having issues! Please reach out to support and we will get things set up for you.

No app updates recently

I’m disappointed that the app is not setting alarms properly with my iPhone 12.

The app has not been updated in months. It does almost nothing. I would expect a volume control to be in the app.

The clock looks nice but still has two function buttons that do nothing. I think the company ran out of money?

Of you are reading this, you bought a a clock. Sorry.
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Multiple Dopplers in house - hard to connect

Configuring the dopplers was a pain through the app. I have 4 of them and kept losing connection. It seems to only see 1 at a time. Hopefully they fix the app soon.

Really?????

Untied, started setup, WON’T PAIR, Can’t find your Doppler. I wanted over a year for this CRAP. How do I get a refund

Doesn’t work

I can’t connect with my clock. I can enter the code, but about 2 seconds later connection is lost. Rebooting night devices doesn’t work, and I can’t use the clock I bought years ago yet.

The Day has Finally Come

I’m super excited to use this device!

Doppler is great... except for Bluetooth

Everything works great and love the Doppler clock, the only wonky thing I’ve experienced is Bluetooth connection to the app is unreliable. It should just work. I frequently experience connection issues requiring me to disconnect and reconnect. I’m sure they’ll get it addressed right now it’s an annoyance.
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